Pivovar Hotel

No breakfast

N/A

The restaurant, selection of food and overpriced drinks.

When we had just gotten into Waco, we got a call from hotel staff telling us that our room's AC was out and that they'd spent all day trying to fix it but couldn't (prob just overbooked). My girlfriend had been really excited and had booked us both for the Beer Spa that evening as well. Anyway, they cancelled our room last minute and just booked us at Hotel Indigo. They didn't even offer to comp the spa or anything. Get this, for our troubles (and after our negotiating) they offered a whopping 25% coupon for the spa. Needless to say we didn't feel like hanging around for the spa so we went on over to Hotel Indigo. It's a nice, clean, run-of-the-mill hotel but the staff there were awesome and apologized profusely on behalf of Hotel Pivovar's staff. I've got to really give Indigo's staff props because they were so nice and even comped us some food & drinks when they didn't have to at all. We were just really bummed cuz we had driven all the way from Dallas and were really looking forward to our stay at Pivovar. Things like this will happen, but it's more about how they're handled, especially when it involves the hospitality industry.

We could hear noise from neighbors and outside.

The beds are VERY hard. Also the beds look very plush in pictures but they are not at all. There was only a THIN waffle knit blanket. No duvet. I would still stay here again but I would ask for a real blanket. Last, there is a lot of noise, random banging, sound of the cars going over the train tracks. Train crossing right beside the hotel. Maybe the 3rd floor would be less noisy. Sound machine helps a ton. I would recommend them be added to all the rooms. Luckily I travel with one.

I was really disappointed that the restaurant and bar were closed. I last stayed there 2 years ago on a Tuesday night for the same conference and really enjoyed the restaurant and bar. So much that we have been back each time we've been to or driving through Waco and it played a significant role in booking the hotel this trip.

It was also quite difficult to sleep well with an extreme amount of noise coming from some sort of equipment adjacent to my room. I believe it was room 26 on the third floor.

La bañera es muy bonita pero se sale mucha agua. Difícil ducharse sin salpicar en exceso. 0 flexibilidad para entrar un poco antes o salir un poco después... en muchos hoteles sí nos han ofrecido esta opción, sobre todo cuando no está alquilada la habitación.

Trains throughout the night. Poor customer service training - void of attention or politeness

Our room’s ac was broken. The front desk moved us to a new room after acknowledging that that room “had been having issues.” We were grateful for the consideration! Beds are firm! There is a train that comes through several times a night.

room layout was awkward and toilet paper was cheap

Nothing

I have stayed in very inexpensive hotels and had nicer bedding than this expensive hotel did. All you get is a thin sheet and a very thin waffle blanket if that’s what you wanna call it. And that’s it. You would expect a nice luxury comforter in this class of hotel. I felt like I was sleeping in a motel six bed absolutely horrible. I was in a suite. And even my daughter and som in law was like what the heck was this? So beware if you’re spending $300 a night on their rooms. It’s very sad because the rest of the property is very nice.

I did not like that the Pivovar restaurant was not open while we stayed there.

The bath was not practical for cleaning. Really needed a separate shower.