Massay Hotel

Hotels
8.4 (87 reviews)
Carrera 8 N 10-25 , Neiva , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Lift / Elevator
Tour desk
Ironing service
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Tasty breakfast
Cons:
Lack of hot water
Bed comfort issues
Noise from street

Categories

Cleanliness
7.66
Mixed sentiment indicated by the lack of hot water and bed comfort issues.
Service
9.13
Staff were very nice and accommodating, especially during breakfast.
Location
8.67
Good location mentioned in multiple reviews.
Room Quality
7.62
Some rooms are described as worn and noisy.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.41
Overall value was fair considering the positive experiences.
Food and Beverage
8.66
Breakfast was surprisingly good and well received.
Overall Experience
8.53
Pleasant overall experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:01

Property Description

Modern Accommodation with Free WiFi and Parking

Luxurious Rooms and Amenities
Experience comfort at Massay Hotel with well-equipped rooms featuring flat-screen TVs, air conditioning, and private bathrooms. Some rooms even offer a balcony for a splendid view. Rest easy on quality bed linen and towels provided in each room.

Convenient Services and Dining
Start your day right with a delicious continental breakfast served every morning. Our 24-hour front desk staff is always ready to assist you with any inquiries, ensuring a seamless stay.

Book your stay at Massay Hotel now and enjoy a relaxing and hassle-free experience in Neiva.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 87 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.55
Value for Money: 8.41
Food and Beverage: 8.66
Overall Experience: 8.53
M
Miguel Ángel • solo_traveller • co
9
2025-11-19 • via Nuitee
E
Estanislao • solo_traveller • co
4
2025-11-19 • via Nuitee
Y
YE • solo_traveller • cn
10
Pros:

Location is good. The staff are very nice. Breakfast is tasty.

Cons:

Nothing.

2025-11-18 • via Nuitee
L
LUIS ENRIQUE • couple • co
8
Cons:

La cama grande viene en dos colchones que se colocan uno al pie del otro y uno de los colchones era semiduro, el otro blando, de manera que una persona quedaba mas arriba de la otra, o sea en una misma cama se duerme en dos ambientes, No habia agua caliente

2025-11-15 • via Nuitee
B
Bejarano • solo_traveller • co
9
2025-11-11 • via Nuitee
E
Elisabeth • couple • at
9
Pros:

Die Unterkunft kam uns super entgegen, wir kamen mit dem Nachtbus an und hatten nicht mit einem early Check-in gerechnet, das hat uns natürlich sehr gefreut! Das Personal gerade auch beim Frühstück war sehr bemüht und auch mit Google translator alles zu übersetzen, das Frühstück war wirklich überraschend gut!

Cons:

Zimmer sind ein wenig angewohnt aber nichts störendes dabei. Wie viele Häuser in Kolumbien, hellhörig und einige Zimmer gehen zur Straße raus.

2025-11-06 • via Nuitee
G
Giselle • solo_traveller • us
9
2025-11-04 • via Nuitee
A
Alejandra • solo_traveller • co
9
Pros:

La habitación

2025-10-27 • via Nuitee
N
Nelson Fabian • solo_traveller • co
5
2025-10-27 • via Nuitee
X
Xavier • solo_traveller • co
10
Pros:

Todo

Cons:

No tuve problemas

2025-10-18 • via Nuitee
J
jcbenavides • solo_traveller • co
9
2025-09-21 • via Nuitee
G
Glenda • solo_traveller • co
9
Buena estadía
Pros:

Habitación cómoda

Cons:

N/A

2025-09-03 • via Nuitee
O
OMAR • couple • co
10
Bien Ubicado
Pros:

Camas Comodas, buen lugar

2025-08-01 • via Nuitee
F
Freddy ABC • couple • co
9
Para ir a trabajar o negocios e irte pronto es bueno… Para larga instancia no
Pros:

La atención fue la mejor u. Ien recibís a

2025-03-10 • via Nuitee
D
Diane • couple • us
1
Cons:

The property cancelled our reservation because they o rebooked. They sent us to the Khalifa hotel. When we arrived there was no electricity, ac or use of elevator. The the lights proceeded to go off and on all night.

2025-02-24 • via Nuitee
D
Diana Julderc • solo_traveller • co
8
2025-02-08 • via Nuitee
I
IGOR • solo_traveller • br
8
2025-01-07 • via Nuitee
N
Nicolás • family_with_children • co
10
2024-12-31 • via Nuitee
P
Paola Andrea • family_with_children • de
3
2024-12-31 • via Nuitee
J
Juan Camilo • couple • co
9
Pros:

Muy bueno todo , Lo único es mejorar la atención de las recepciónistas . Mi madre y mi abuela (una persona de la tercera edad) no fueron ayudadas, y tratadas con algo de humanidad por su condición.

2024-12-26 • via Nuitee