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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Rooms with Stunning Views
Indulge in the comfort of luxurious rooms at Swiss-Belhotel Harbour Bay offering breathtaking city or pool views. Enjoy modern amenities such as free WiFi, flat-screen TV, and a minibar for a truly relaxing stay.
Convenient Access and Transportation
With direct access to Swiss-Belhotel Mall and proximity to Hang Nadim International Airport and Batam Harbour Bay, exploring the city is a breeze. Take a 35-minute ferry ride to Singapore for a quick getaway.
Dining Excellence and Leisure Facilities
Savor a delightful culinary experience at Swiss Café serving Indonesian, Asian, and International dishes. Unwind by the outdoor swimming pool or stay active at the fitness centre. Book now for a memorable stay at Swiss-Belhotel Harbour Bay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for Rp 90,000 per person per night when using an existing bed.
People no matter the age stay for Rp 500,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff were exceptional, also gave me an update as the room wasn't ready on arrival. Room is great, upgrade has smart TV, and WiFi is good
AC was hard to control, too cold for me and I couldn't change it
Bed and pillows are nice
Water pressure is weak in bathroom
Room is big
More local breakfast..lontong
The hotel is in a good location with shops and eateries nearby. Hotel premises and the rooms are clean. Their breakfast spread has improved a lot. Very friendly staffs. Batam Grand Mall is a 10 mins drive away.
Their swimming pool is very small. It would be great if they could improve their swimming pool.
Clean friendly staff
Night time noise of bike night 11pm until 4 am can’t sleep
The room when I entered is hot the main issues is the aircond make noise than they fixed
No breakfast n the price to exp sive
The service from them were good just the facilities n room rent to expensve
Location good and conveniently located beside Harbour Bay Ferry Terminal. Multiple food and drink options nearby.
Rooms were dated. Towels looked stained.
Location and ease of check in
The ac was not good and room was too hot
Liked everything breakfast was really really good
Na
Staff was accomodating especially when you had travel prefences ahead of time,all you had to do was request in advance and.viola! They will try their best to help to your needs / requirements.
Perhaps a night-owl like myself , when i do arrive late , you will notice they do not have a night-kitchen nor any eatery nearby except for the only one convenience store nearby. None-the-less if you are a foodie or need to grab a midnight snack, the next bet will perhaps be to Order through Grab or some Applications which you need to ask from the Hotel Staff. Another thing which may be of a great tip would be if you are ill , or not feeling well, that one convenience store nearby may not have over the counter medication even simple ones like Panadol/ for stomach discomfort or even if you just arrived by Ferry and have Sea-sickness and of course the Hotel Staff too will say they do not carry medication and personally i have requested for a single panadol due to a migrane which they mentioned they did not have hence always carry along a Travel Medical Kit or if you need urgent medical you need to pre-plan or inform in advance. Cheers
the staffs were very polite & helpful.. the room cleanliness is also good. the room have universal plugging point. toilet with bidget which is good.
24/7 room service was not up to the point. the spa was not that good. the wifi is very weak and unable to connect to tv .
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