Swiss-Belhotel Harbour Bay

Hotels
•
Swiss-Belhotel
8.6 (1056 reviews)
Jl. Duyung, Sei Jodoh, Batu Ampar Batam , Nagoya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Limited breakfast choices
Outdated facilities

Categories

Cleanliness
8.29
Several reviewers noted stains and wear in the room and musty towels.
Service
9.16
Staff are friendly and helpful, although service quality may vary.
Location
9.51
Hotel is conveniently located near the ferry terminal and other amenities.
Room Quality
8.36
Rooms show signs of wear and tear but are generally comfortable.
Amenities
7.99
Amenities reported as limited, with issues like missing towels.
Value for Money
8.45
Overall perceived as good value, but some found it on the higher side.
Food and Beverage
8
Breakfast options limited and quality varies considerably.
Overall Experience
9.06
Positive experiences overall, with some expectations not fully met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:25

Property Description

Luxurious Rooms with Stunning Views
Indulge in the comfort of luxurious rooms at Swiss-Belhotel Harbour Bay offering breathtaking city or pool views. Enjoy modern amenities such as free WiFi, flat-screen TV, and a minibar for a truly relaxing stay.

Convenient Access and Transportation
With direct access to Swiss-Belhotel Mall and proximity to Hang Nadim International Airport and Batam Harbour Bay, exploring the city is a breeze. Take a 35-minute ferry ride to Singapore for a quick getaway.

Dining Excellence and Leisure Facilities
Savor a delightful culinary experience at Swiss Café serving Indonesian, Asian, and International dishes. Unwind by the outdoor swimming pool or stay active at the fitness centre. Book now for a memorable stay at Swiss-Belhotel Harbour Bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for Rp 90,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1056 reviews
Cleanliness: 8.29
Service: 9.16
Location: 9.51
Room Quality: 8.36
Amenities: 7.99
Value for Money: 8.45
Food and Beverage: 8
Overall Experience: 9.06
R
Retnam moorty • couple • sg
9
Warm and excellent
Pros:

Friendly staff and location was a convenient one.

Cons:

Nil

2026-02-11 • via Nuitee
S
Shafique Sulaiman • family_with_children • my
9
2026-02-08 • via Nuitee
S
Shafique Sulaiman • family_with_children • my
8
2026-02-08 • via Nuitee
S
sarkunan • couple • my
8
2026-01-29 • via Nuitee
Z
Zainal • extended_group • sg
9
Pros:

no comment

Cons:

no comment

2026-01-29 • via Nuitee
K
Kai Sherng • family_with_children • sg
8
Comfortable, good value for money, with just some minor gripes
Pros:

Helpful and friendly staff
Pretty good breakfast selection with decent quality
Large and comfortable rooms
Convenient location near ferry terminal
Value for money

Cons:

Rooms could be a tad cleaner. Killed a small cockroach and there was a bit of stains in the wall. But its still mostly very clean
Pool looks quite sad compared to the photos. Quite a bit smaller than expected and doesn't look as nice. Decided not to swim at all. The gym was well equipped though

2026-01-26 • via Nuitee
M
Mingqiang • family_with_children • sg
7
Pros:

location is great

Cons:

rooms and facility a bit old

2026-01-24 • via Nuitee
D
D. Sudin • extended_group • sg
8
2026-01-21 • via Nuitee
C
Che Noriani • couple • my
8
2026-01-20 • via Nuitee
C
Che Noriani • extended_group • my
8
2026-01-20 • via Nuitee
J
Jean • extended_group • sg
8
Happy staying at Zest hotel, convenient.
Pros:

Service is good. Staff are helpful.

Cons:

I just don't trust the water, there are unclean smell from the tea water.

2026-01-20 • via Nuitee
I
Ismail • family_with_children • sg
8
Pros:

Good place to ferry terminals

Cons:

No comment

2026-01-20 • via Nuitee
A
ABDUL SAFIUDDIN • family_with_children • sg
8
COMFY AND WORTH THE PRICE
Pros:

Breakfast was amazing, Indonesia cuisine

2026-01-20 • via Nuitee
M
MARK ANTONY • extended_group • my
8
excellent budget hotel but not the price, great location and clean
Pros:

Room was good and comfy. Front office staff were excellent. Micheal was super friendly and accommodative to my needs.

Cons:

The toilet shower floor elevation is not correct causing water from the shower to splash out of the toilet making the whole toilet floor wet. I guess this is a construction flaw and you guys cant do anything about it I guess.
And shower gel dispenser emits very little gel when needed. Need to replace the gel dispenser.
Price wise its not very cheap considering you are positioning your hotel to be a 3 star budget hotel

2026-01-19 • via Nuitee
J
Jean • solo_traveller • sg
7
Rooms and walkway are bright. Safe.
Pros:

The convenient and safe. Staff helpful.

Cons:

The shower tap not working well. The towels look dark. Ventilation for Smoking rooms are bad.

2026-01-19 • via Nuitee
C
Carmelo • solo_traveller • au
6
2026-01-19 • via Nuitee
A
Adie • solo_traveller • sg
9
Clean room, good service, efficient check in and good breakfast
Pros:

Check in and breakfast

2026-01-19 • via Nuitee
S
Seri • family_with_children • sg
7
Pros:

Awesome

Cons:

Cleaniness

2026-01-19 • via Nuitee
M
MANJINDER • solo_traveller • sg
5
Cons:

The room towels are disgusting!

2026-01-19 • via Nuitee
R
Rosnani • family_with_children • my
9
Saya suka dan gembira menginap di sini
Pros:

Saya suka lokasi keberadaan hotel ini..amat mudah dengan hanya berjalan kaki sudah sampai di tempat dari pelabuhan harbourbay ..

Cons:

No

2026-01-19 • via Nuitee