Rowton Hall Hotel and Spa

Hotels
•
Classic British Hotels
7.7 (1440 reviews)
Whitchurch Road, , Chester , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice amenities
Great food
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
5.66
The cleanliness received negative feedback due to dirty rooms and poor management.
Service
8.63
Mixed sentiments; some staff praised for friendliness but others criticized for poor reception service.
Location
8.17
The location was highlighted as a positive aspect in several reviews.
Room Quality
7.12
Some rooms were cold and had poor sound insulation; however, many guests enjoyed their rooms.
Amenities
8.15
Spa facilities and overall amenities were generally praised, though some aspects like the heated jacuzzi were lacking.
Value for Money
7.61
Value for money was mostly rated well, but some found the food overpriced.
Food and Beverage
8.16
The food quality and dining experience received high marks from guests.
Overall Experience
8.13
Guests generally had a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:16

Property Description

Luxurious Spa and Boutique Bedrooms
Nestled in 8 acres of stunning gardens, Rowton Hall Hotel and Spa offers a pampering experience with its luxury spa and beautifully designed boutique bedrooms. Each room boasts a modern bathroom, free internet access, and tea/coffee facilities for a comfortable stay.

Award-Winning Dining Experience
Indulge in a culinary delight at the oak-panelled Langdale Restaurant, where a creative menu featuring local produce awaits. Guests can enjoy refreshments on the terrace or in the conservatory lounge, adding a touch of elegance to their dining experience.

Convenient Location and Nearby Attractions
Conveniently located just 3 miles from Chester, this Georgian manor provides easy access to Chester Racecourse, the historic city center, and the popular Chester Zoo. With free on-site parking, guests can explore the area with ease and enjoy a memorable stay at Rowton Hall Hotel and Spa.

Important information:

Please note guests booking a half board package, will receive a GBP 30 allocation per adult towards the main restaurant a la carte menu.

Please note that weddings and functions are often held at the hotel. This can cause some noise disruption.

Children aged 4 and under are not allowed in the swimming pool.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

7.7
Based on 1440 reviews
Cleanliness: 5.66
Service: 8.63
Location: 8.17
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 8.13
J
JULIE • couple • gb
9
Pros:

Setting

Cons:

No shampoo and not the best toilet

2026-02-14 • via Nuitee
G
Gary • couple • gb
9
Excellent
Pros:

Lovely staff and lovely facilities

Cons:

No treatments available on the day we arrived

2026-02-13 • via Nuitee
T
Tarty1 • family_with_children • gb
10
Pros:

Spa.. food

2026-02-11 • via Nuitee
E
Emma • couple • gb
8
Would come again in the summer. Would be nice to sit out and enjoy a few drinks relaxing on the terraceto sit out
Pros:

Good location.
Room was big.
Staff were very friendly and professional.
We ate in the bar which was gin e and the fire was roaring.
The bar man was a lovely character, very warm and inviting.
He told us about the place being haunted and directed us to reception to get a printout if the history of the place.
All staff were lovely and made us feel really welcome. Breakfast manager lady and staff were really pleasant.
We used the spa which was really good and staff there were lovely too.

Cons:

Room was a little cold … radiator was on max but still felt a bit cold. Our room just looked out onto a kitchen roof and a wall which wasnt great but I suppose we could’ve upgraded. Only here one night so wasn’t that important on this particular stay

2026-02-10 • via Nuitee
J
jane • couple • gb
4
Wouldn't stay here again. Paid for delux and got the equivalent of a bad BnB.
Pros:

The lunch and evening meal were enjoyable. The waiting on staff were lovely

Cons:

The receptionist on arrival was quite abrupt and not friendly. The room was not up to standard, it looked tatty and nothing like the photograph. The breakfast meat was cheap and tasteless, the eggs royale was cold and the muffin was stale. The spa didn't feel clean.

2026-02-10 • via Nuitee
G
GARRY • couple • gb
8
Very nice stay and will definitely go back. Not too far from Chester city centre too
Pros:

Nice receptionist. Lovely pool area. Clean bedroom and bathroom. Nice breakfast room and breakfast.

Cons:

Not really important but bar area a little too bright for us.

2026-02-09 • via Nuitee
L
Leanne • couple • gb
10
The staff were lovely and very attentive. The food was incredible-it was on the pricey side but the quality spoke for it
Pros:

Beautiful property, full of character, but with modern touches.
The room was clean and comfortable.
The pool and spa were gorgeous.
We can’t wait to return in the summer and have a nice walk around the gardens

2026-01-31 • via Nuitee
T
Tracey • family_with_children • gb
8
Pros:

The staff were excellent. Great food, gym facilities. Car parking and comfortable bed.

Cons:

The safe didn't work, the towel rail nor the extractor fan didn't work. The main lights were intermittent. The sound on the tv was set very low, so if you're hard of hearing , like I am it was no point having it on. The whole place looked a little tired and knocked about.

2026-01-31 • via Nuitee
S
Sandra • couple • gb
8
Lovely building would stay again
Pros:

Nice building

Cons:

Disco was loud when trying to sleep

2026-01-28 • via Nuitee
H
Hartill • family_with_children • gb
8
Pros:

It was a lovely place loved the spa area

Cons:

Food was cold

2026-01-27 • via Nuitee
S
suzanne coburn • family_with_children • gb
6
Overall a lovely stay but needs improvement
Pros:

The room upgrade we liked and the treatments in the spa.

Cons:

Paid for superior and was given a garden view we were upgraded to a master suite. The events manager at burns night had no care for the staff under her and was rude to other guests at our table. Room noisy from above could hear everything. Also rooms could do with some thought.

2026-01-27 • via Nuitee
N
Nathan • couple • gb
8
2026-01-25 • via Nuitee
P
Pamela • couple • gb
10
Very nice from beginning to end
Pros:

Everything

Cons:

Nothing

2026-01-23 • via Nuitee
L
Lee • couple • gb
8
Pros:

Comfortable

Cons:

Heating went off at night

2026-01-21 • via Nuitee
A
Abou • extended_group • gb
1
Very very poor management. Poor facilities.
Pros:

I hate this place with passion. Right from the reception, down to the room. Dirty room, management team rubbish, TV not working in the room, staff not friendly, you speaking to them and keep asking you what what acting like they can hear or understand you. I will never visit the place ever again.

Cons:

Nothing

2026-01-20 • via Nuitee
R
Riley • couple • gb
8
Lovely relaxing break.
Pros:

Country hotel on the edge of the city.
Staff very friendly and helpful.

2026-01-20 • via Nuitee
H
Helder • couple • gb
9
Been here twice, will come back again
Pros:

Staff were brilliant, the food and drinks were excellent and the hotel has a lovely luxury feel to it.

Cons:

Only thing I'd say is it would be nice for spa robes to be included when you're paying a fair bit of money to stay at a spa hotel.

2026-01-19 • via Nuitee
C
Craig • couple • gb
10
Pros:

Spa and gardens

Cons:

Rooms are old also had a very loud wedding on there causing us struggle to sleep while trying to have a break for my partners 40th birthday

2026-01-19 • via Nuitee
A
Anthony • couple • gb
7
2026-01-19 • via Nuitee
A
Alessandra • couple • gb
1
Disappointing Experience from Start to Finish
Pros:

The grounds and gardens are nice and the bar staff were polite and courteous.

Cons:

My recent stay at Rowton Hall Hotel & Spa was bad. The moment I arrived, I was met with a frosty welcome that set the tone for the rest of my stay. Things only got worse from there.

During my stay, the hotel experienced a power cut, and I was shocked that the staff didn't follow any safety protocols to ensure guest safety. This was concerning, to say the least.

But the biggest issue was with my dietary requirements. I had specifically booked a gluten-free option and was assured that this would be catered for. However, during breakfast, I was served brioche bread, which is clearly not gluten-free. When I asked the waiter to double-check, they confidently assured me it was gluten-free, which was not only incorrect but also potentially hazardous for someone with a gluten intolerance. Staff knowledge and training is clearly lacking.

Overall, my experience was very poor, and I would not recommend this hotel to anyone. The lack of attention to detail, safety protocols, and poor communication made for an uncomfortable stay. Your reception team should learn how to be hospitable and to speak to customers with respect.

2026-01-19 • via Nuitee