Hotel City SM Business & Spa

Hotels
8 (1903 reviews)
Gajowa 16 , Kraków , pl

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Delicious breakfast
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
6.64
Several mentions of cleanliness issues such as dust and overall lack of clean conditions.
Service
9.11
The service was frequently praised as being friendly and helpful.
Location
7.15
Location is noted to be secluded and might require transportation to reach key areas.
Room Quality
7.6
Rooms were described as comfortable but somewhat dated, with no major complaints other than temperature issues.
Amenities
8.13
Basic amenities provided, but some attractions had extra costs, which was a con.
Value for Money
8.09
Overall good value in terms of pricing relative to the location and quality of stay.
Food and Beverage
9.14
Breakfast received high praises; diverse and tasty options available.
Overall Experience
8.11
Mixed but generally positive experiences, with important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:16

Property Description

Luxurious Accommodation
Hotel City SM Business & SPA offers single, double, and triple rooms with private bathrooms and complimentary internet access, ensuring a comfortable stay for all guests.

Wellness Oasis
Indulge in relaxation at the spa and wellness centre, equipped with an indoor pool, sauna, steam room, fitness facilities, and the innovative Neogi Flamingo anti-ageing capsule. Enjoy discounted rates for a rejuvenating experience.

Delightful Dining
Savor regional and international delicacies at the on-site restaurant or unwind at the café-bar with a charming garden terrace, perfect for enjoying a refreshing drink after a day of exploring Krakow.

Experience luxury, relaxation, and culinary delights at Hotel City SM Business & SPA. Book your stay now for an unforgettable experience.

Important information:

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 6 years old stay for 65 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 1903 reviews
Cleanliness: 6.64
Service: 9.11
Location: 7.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
A
ALLA • solo_traveller • ua
10
2026-02-13 • via Nuitee
P
Piotr • solo_traveller • pl
8
Pros:

Bardzo miła obsługa, pyszne śniadanie. Czysto w obiekcie. Świetna lokalizacja.

Cons:

zimno w łazience. Na balkonie gołebie, które zanieczyściły cały balkon, parapet i klimatyzator.

2026-02-11 • via Nuitee
A
andrzej • couple • pl
7
Pros:

obsługa,czystość.dobre śniadanie

Cons:

niestety, restauracja nieczynna w dniu pobytu,bufet również zamknięty. o czym nie wspomniano podczas rezerwacji.

2026-02-11 • via Nuitee
A
Anatolie • solo_traveller • gb
8
2026-02-11 • via Nuitee
S
Stefan • solo_traveller • si
10
2026-02-10 • via Nuitee
S
Spalletti • solo_traveller • it
8
Pros:

Tutto

2026-02-10 • via Nuitee
I
Izabela • couple • pl
10
2026-02-09 • via Nuitee
M
Mariusz • extended_group • pl
5
Cons:

Bylo slychac windę, odgłosy z klatki schodowej slabo wyciszone pokoje.
Pod prysznicem zamiast drzwi zaslona prysznicowa

2026-02-08 • via Nuitee
O
Ola • solo_traveller • pl
10
Pros:

Hotel w cichym, spokojnym miejscu. W nocy cisza nie słychać głosów w sąsiednich pokoi. Wyposażenie bardzo dobre, akcesoria kosmetyczne, bardzo wygodne łóżko. Dobre śniadania

Cons:

Niektóre ręczniki mogłyby iść juz na emeryturę bo są szorstkie i sztywne ale to szczegół do całości

2026-02-08 • via Nuitee
R
Rafal • solo_traveller • de
10
2026-01-30 • via Nuitee
K
Kateryna • family_with_children • ua
3
Pros:

Персонал супер

2026-01-30 • via Nuitee
K
Katarína • couple • sk
6
2026-01-27 • via Nuitee
K
KATARZYNA • family_with_children • pl
8
2026-01-25 • via Nuitee
K
Krystian • couple • pl
9
2026-01-25 • via Nuitee
M
Michaela • extended_group • cz
7
Pros:

Ranajky boli fajn a dostupnost.

Cons:

Tlak vody v sprche a hlasity vytah

2026-01-24 • via Nuitee
G
Gavriil • family_with_children • gr
10
2026-01-21 • via Nuitee
K
KacKon • solo_traveller • pl
6
2026-01-20 • via Nuitee
P
Paulina • extended_group • pl
9
2026-01-20 • via Nuitee
K
KacKon • family_with_children • pl
7
2026-01-20 • via Nuitee
W
Wojciech • solo_traveller • pl
9
2026-01-20 • via Nuitee