Hotel City SM Business & Spa

Hotels
8 (1969 reviews)
Gajowa 16 , Kraków , pl

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Delicious breakfast
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
6.64
Several mentions of cleanliness issues such as dust and overall lack of clean conditions.
Service
9.11
The service was frequently praised as being friendly and helpful.
Location
7.15
Location is noted to be secluded and might require transportation to reach key areas.
Room Quality
7.6
Rooms were described as comfortable but somewhat dated, with no major complaints other than temperature issues.
Amenities
8.13
Basic amenities provided, but some attractions had extra costs, which was a con.
Value for Money
8.09
Overall good value in terms of pricing relative to the location and quality of stay.
Food and Beverage
9.14
Breakfast received high praises; diverse and tasty options available.
Overall Experience
8.11
Mixed but generally positive experiences, with important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:16

Property Description

Luxurious Accommodation
Hotel City SM Business & SPA offers single, double, and triple rooms with private bathrooms and complimentary internet access, ensuring a comfortable stay for all guests.

Wellness Oasis
Indulge in relaxation at the spa and wellness centre, equipped with an indoor pool, sauna, steam room, fitness facilities, and the innovative Neogi Flamingo anti-ageing capsule. Enjoy discounted rates for a rejuvenating experience.

Delightful Dining
Savor regional and international delicacies at the on-site restaurant or unwind at the café-bar with a charming garden terrace, perfect for enjoying a refreshing drink after a day of exploring Krakow.

Experience luxury, relaxation, and culinary delights at Hotel City SM Business & SPA. Book your stay now for an unforgettable experience.

Important information:

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 6 years old stay for 65 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 1969 reviews
Cleanliness: 6.64
Service: 9.11
Location: 7.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
A
Artur • solo_traveller • no
8
2026-04-11 • via Nuitee
A
Anoop • family_with_children • in
9
Pros:

Breakfast and availability of dinner

2026-04-10 • via Nuitee
J
Jennifer • solo_traveller • be
10
Super
Pros:

L'ensemble

Cons:

Un peu excentré

2026-04-09 • via Nuitee
C
CATERINA • family_with_children • it
7
Cons:

La colazione (dolce) presenti solo piccole brioches

2026-04-08 • via Nuitee
V
vlad • family_with_children • ro
10
2026-04-07 • via Nuitee
A
Artem • family_with_children • ua
7
Pros:

Завтрак, отдельная комната для ребёнка

Cons:

Номер требует небольшой реновации. Интернет слабый

2026-04-07 • via Nuitee
S
Sustak Michal • family_with_children • sk
9
Pros:

Ústretový personál, čistota, ticho, kľud.nespominam si na nič také

2026-04-07 • via Nuitee
D
Damian • solo_traveller • pl
4
2026-04-06 • via Nuitee
A
Anna • solo_traveller • pl
9
2026-04-06 • via Nuitee
T
Taghlub • solo_traveller • dk
7
Pros:

Good price

Cons:

The wifi is very bad

2026-04-06 • via Nuitee
I
Ivan • family_with_children • sk
8
Pros:

Dobré raňajky ,parkovisko, personál
Kľud a ticho.

Cons:

Trochu zastaralé zariadenie ,ale dá sa.

2026-04-06 • via Nuitee
R
Rytis • family_with_children • lv
6
2026-04-06 • via Nuitee
M
Marta • solo_traveller • pl
8
2026-04-05 • via Nuitee
K
Kamil • solo_traveller • pl
10
2026-04-05 • via Nuitee
K
Kamil • solo_traveller • pl
10
2026-04-05 • via Nuitee
E
Ercan • solo_traveller • tr
8
İyi
Pros:

Kahvaltı güzel konumda oldukça iyi.

Cons:

Yatak ve yastık daha iyi olabilirdi.

2026-04-04 • via Nuitee
W
Wojciech • couple • pl
6
Na krutko , bez pary.
Pros:

Parking i dobre śniadanie

Cons:

Miało być 1 podwójnie łóżko a złożyli 2 z jakimiś metalowymi rączkami które wystawała na środku . Masakra .

2026-04-02 • via Nuitee
E
Ewa • family_with_children • pl
10
2026-04-02 • via Nuitee
R
Roman • solo_traveller • ua
7
2026-04-01 • via Nuitee
R
Roman • solo_traveller • ua
10
2026-04-01 • via Nuitee