Hotel City SM Business & Spa

Hotels
8 (1903 reviews)
Gajowa 16 , Kraków , pl

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Delicious breakfast
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
6.64
Several mentions of cleanliness issues such as dust and overall lack of clean conditions.
Service
9.11
The service was frequently praised as being friendly and helpful.
Location
7.15
Location is noted to be secluded and might require transportation to reach key areas.
Room Quality
7.6
Rooms were described as comfortable but somewhat dated, with no major complaints other than temperature issues.
Amenities
8.13
Basic amenities provided, but some attractions had extra costs, which was a con.
Value for Money
8.09
Overall good value in terms of pricing relative to the location and quality of stay.
Food and Beverage
9.14
Breakfast received high praises; diverse and tasty options available.
Overall Experience
8.11
Mixed but generally positive experiences, with important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:16

Property Description

Luxurious Accommodation
Hotel City SM Business & SPA offers single, double, and triple rooms with private bathrooms and complimentary internet access, ensuring a comfortable stay for all guests.

Wellness Oasis
Indulge in relaxation at the spa and wellness centre, equipped with an indoor pool, sauna, steam room, fitness facilities, and the innovative Neogi Flamingo anti-ageing capsule. Enjoy discounted rates for a rejuvenating experience.

Delightful Dining
Savor regional and international delicacies at the on-site restaurant or unwind at the café-bar with a charming garden terrace, perfect for enjoying a refreshing drink after a day of exploring Krakow.

Experience luxury, relaxation, and culinary delights at Hotel City SM Business & SPA. Book your stay now for an unforgettable experience.

Important information:

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 6 years old stay for 65 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 1903 reviews
Cleanliness: 6.64
Service: 9.11
Location: 7.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
G
German Belgian Traveller • solo_traveller • be
9
Pros:

The bed was very comfortable.

Cons:

I think there should be more power outlets for charging electric devices.

2026-03-14 • via Nuitee
Z
Zbigniew • solo_traveller • pl
7
Cons:

Materac na łóżku był średniej jakości

2026-03-13 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Cons:

Bardzo słabe WiFi. Przy recepcji pełny zasięg na I p. nie ma nawet jednej kreski.

2026-03-12 • via Nuitee
R
Robert • solo_traveller • pl
8
2026-03-12 • via Nuitee
K
Kwiatkowski • family_with_children • pl
9
Pros:

Cichy hotel, czysto, miła obsługa, duże pokoje, darmowy parking, dobre śniadania.

Cons:

Poduszki bardzo cienkie a duże.

2026-03-10 • via Nuitee
T
Tomasz • solo_traveller • pl
3
Pros:

Lokalizacja

Cons:

Śniadanie

2026-03-10 • via Nuitee
K
Krzysztof • family_with_children • pl
10
2026-03-09 • via Nuitee
H
Hajdamowicz • family_with_children • pl
10
2026-03-09 • via Nuitee
A
Andrzej • couple • pl
9
2026-03-08 • via Nuitee
R
Romana • extended_group • lu
2
Very bad!
Pros:

Basically nothing. The SPA is nice but separate from the rest of the hotel and paid apart.

Cons:

Everything was old, used and dirty. Pictures on the wall even were not hanging correctly. Broken window in one of the rooms, towels with holes (!!!), no curtains in some rooms. We had 2 rooms booked. Each of them was changed 2 times before we accepted the rooms. I feel embarrassed of bringing my family there. Never again!

2026-03-07 • via Nuitee
D
Dariusz • couple • pl
7
2026-03-07 • via Nuitee
S
Sylwester • solo_traveller • pl
9
2026-03-05 • via Nuitee
R
Renata • solo_traveller • pl
8
ok
Pros:

Można było pożyczyć czajnik, uprzejma obsługa,

Cons:

Restauracja w hotelu w ciągu dnia jest nieczynna.

2026-03-04 • via Nuitee
P
Piotr • family_with_children • pl
7
2026-03-02 • via Nuitee
F
Franciszek Ignacy • family_with_children • pl
9
Pros:

Smaczne, różnorodne śniadanie.
Cisza i spokój w nocy.
Wygodne łóżka.
Dobre wyposażenie i obsługa konferencji.

2026-03-02 • via Nuitee
J
Jana • family_with_children • sk
10
2026-03-01 • via Nuitee
A
Abigail • family_with_children • sk
9
Pros:

Tiché prostredie, raňajky, pohoda

Cons:

Trošku studená kúpeľňa

2026-03-01 • via Nuitee
S
siarko • family_with_children • pl
6
Mogę polecić
Pros:

Restauracja

Cons:

Przeklinajace Panie sprzątaczki, nadmieniam że byłem z córką która jest niepełnoletnia. Bardzo słabe światło a łazienka jak za czasów PRL.

2026-03-01 • via Nuitee
W
Wieczorek • family_with_children • pl
9
2026-02-28 • via Nuitee
Y
Yana • solo_traveller • pl
5
2026-02-27 • via Nuitee