Hotel City SM Business & Spa

Hotels
8 (2134 reviews)
Gajowa 16 , Kraków , pl

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good service
Delicious breakfast
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
6.64
Several mentions of cleanliness issues such as dust and overall lack of clean conditions.
Service
9.11
The service was frequently praised as being friendly and helpful.
Location
7.15
Location is noted to be secluded and might require transportation to reach key areas.
Room Quality
7.6
Rooms were described as comfortable but somewhat dated, with no major complaints other than temperature issues.
Amenities
8.13
Basic amenities provided, but some attractions had extra costs, which was a con.
Value for Money
8.09
Overall good value in terms of pricing relative to the location and quality of stay.
Food and Beverage
9.14
Breakfast received high praises; diverse and tasty options available.
Overall Experience
8.11
Mixed but generally positive experiences, with important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:16

Property Description

Luxurious Accommodation
Hotel City SM Business & SPA offers single, double, and triple rooms with private bathrooms and complimentary internet access, ensuring a comfortable stay for all guests.

Wellness Oasis
Indulge in relaxation at the spa and wellness centre, equipped with an indoor pool, sauna, steam room, fitness facilities, and the innovative Neogi Flamingo anti-ageing capsule. Enjoy discounted rates for a rejuvenating experience.

Delightful Dining
Savor regional and international delicacies at the on-site restaurant or unwind at the café-bar with a charming garden terrace, perfect for enjoying a refreshing drink after a day of exploring Krakow.

Experience luxury, relaxation, and culinary delights at Hotel City SM Business & SPA. Book your stay now for an unforgettable experience.

Important information:

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 6 years old stay for 65 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 2134 reviews
Cleanliness: 6.64
Service: 9.11
Location: 7.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
A
Aleksej • solo_traveller • lt
7
2026-07-25 • via Nuitee
L
Liudmila • solo_traveller • lt
7
2026-07-25 • via Nuitee
T
Teresa • solo_traveller • pl
7
2026-07-25 • via Nuitee
M
Maria Pilar • solo_traveller • es
5
Pros:

El personal,muy amable y atento y el spa, aunque es de pago es muy barato.

Cons:

La habitación estaba sucia, y eso que la acababan de limpiar, la cama llena de bultos, nada cómoda, el ruido en general era imposible dormir, las paredes parecen de papel se oía roncar al de al lado y a la gente hablando, la habitación no tiene cortinas apropiadas así que a las 5 de la mañana entra una claridad que es imposible dormir, y a las 6 abre el buffet del desayuno por lo que el trajín constante de gente subiendo,bajando y hablando por el pasillo es una tortura, además el cuarto de la sábanas estaba al lado de mi habitación por lo que se oía a las limpiadoras como si estuvieran en mi habitación, total que descansar y dormir cero, menos mal que me había relajado antes en el spa...

2026-07-25 • via Nuitee
L
Lilja • extended_group • fi
5
2026-07-25 • via Nuitee
J
Joanna • couple • pl
10
2026-07-24 • via Nuitee
B
BartłomiejG • solo_traveller • pl
8
Pros:

Bardzo miła i przyjazna obsługa

2026-07-23 • via Nuitee
K
Konrad • solo_traveller • pl
10
Kolejna wizyta, wszystko w porządku, dobre śniadanie, duży parking
2026-07-23 • via Nuitee
M
Martina Mišurová • solo_traveller • sk
10
2026-07-22 • via Nuitee
A
Agnieszka • family_with_children • gb
9
Pros:

Very convenient location with free parking space . Great, helpful staff.
Good selection for breakfast.
Delicious dinner served at the restaurant.
Wellness spa was a bonus ☀️

Cons:

It would be nice to have a kettle in a room.

2026-07-21 • via Nuitee
A
Agnieszka • extended_group • gb
9
Pros:

Comfortable bedrooms,
Convenient location with free parking space,
Wellness and spa ,
Delicious breakfast and coffees .
Helpful staff.

2026-07-21 • via Nuitee
P
Peter • family_with_children • si
8
2026-07-21 • via Nuitee
M
Michael • solo_traveller • au
9
Great place to stay.
Pros:

It is located in a quiet area

Cons:

It’s okay if you have a car, but walking is a bit of a hassle as it’s a fair way from the main road. I have plantar fasciitis in my left foot and that didn’t help.

2026-07-21 • via Nuitee
J
Jóźwiak • solo_traveller • pl
10
Pros:

Wspaniały obiekt, spokojna lokalizacja, przepyszne śniadanie i przemiła obsługa. Polecam w 100%!

2026-07-21 • via Nuitee
M
Marie • extended_group • de
7
2026-07-20 • via Nuitee
I
Imre • solo_traveller • hu
8
2026-07-20 • via Nuitee
C
Csaba • couple • hu
9
2026-07-20 • via Nuitee
T
Tomas • couple • sk
10
Pros:

Cistucko, skvele raňajky

2026-07-19 • via Nuitee
O
Olha • couple • pl
7
Spoko za te pieniądze
Pros:

Śniadanie. Dobry wybór dobra jakość

Cons:

Chcieliśmy jedno podwójne łóżko a dostaliśmy 2 złączanych łóżka. Pokoje wymagają odświeżenia. Hotel gryznięty zębem czasu

2026-07-19 • via Nuitee
J
Joanna • solo_traveller • pl
6
Pros:

Bardzo czyste pokoje, cicha okolica, świetne połączenie -10 minut tramwajem do centrum. W pobliżu wspaniała Indyjska restauracja, Biedronka, Apteka.
Śniadanie dobre i urozmaicone

Cons:

Bardzo zniesmaczona byłam tym, że basen jest płatny przy tej opcji,no i ceną 35 za godzinę 😲tym bardziej że basen bardzo mały około 2,5 metra na 3,5 metra.
Druga rzecz, która bardzo zepsuła moje wrażenie to zielony kolor jajecznicy i zapach popsutego jajka, po zwróceniu uwagi i oddanie całego talerza kelner podziękował za uwagę i nawet nie zajrzał do reszty w pojemniku 🤬 pracuję z żywnością i wiem co mówię.

2026-07-19 • via Nuitee