Acacia Hotel Mbarara

Hotels
7.6 (37 reviews)
Kabale - Mbarara Road Plot 7, Kabale road, Mbarara city , Mbarara , ug

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Great location
Cons:
Poor customer service
Noise from surroundings
Value for money

Categories

Cleanliness
8.48
The place is clean and well-organized.
Service
6.95
Service was poor; staff were rude and unprofessional.
Location
8.49
Good location but very noisy from nearby bars.
Room Quality
7.44
Room did not match the expectations of a king room.
Amenities
7.97
Standard amenities for this hotel tier.
Value for Money
6.93
Did not feel the price matched the room quality.
Food and Beverage
6.48
Breakfast was not flavorful.
Overall Experience
8.05
Overall, a mixed experience with highlights and shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:40

Property Description

Luxurious Garden Oasis

Garden Retreat: Enjoy the serene garden at Acacia Hotel Mbarara, perfect for a morning stroll or evening relaxation after a day of exploring.

Comfortable Rooms: Unwind in well-equipped rooms with flat-screen TVs and city views, offering a cozy stay with room service at your fingertips.

Sun Terrace Relaxation: Bask in the sun at the hotel's sun terrace, a perfect spot to soak up some rays and enjoy the beautiful surroundings.

Book now for a delightful stay at Acacia Hotel Mbarara, where comfort and relaxation await you.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 37 reviews
Cleanliness: 8.48
Service: 6.95
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 8.05
A
Alan • solo_traveller • gb
8
2026-02-23 • via Nuitee
M
Marco • solo_traveller • za
9
Comfortable and good location
Pros:

An island of peace and serenity in the chaos of the city.

Cons:

Prices

2026-01-19 • via Nuitee
E
Evgenii • couple • ru
10
2026-01-08 • via Nuitee
L
Lyne • couple • ug
10
Pros:

The staff are lovely, place is clean and nice breakfast

Cons:

Nothing

2025-12-14 • via Nuitee
J
JACKIE • family_with_children • ug
5
Not worth it!
Pros:

Good location only.

Cons:

Poor customer service! The staff at the reception and the restaurant were so rude and unprofessional! There was very loud music coming from the bars nearby so we barely slept and yet there was no way to close the windows! We also booked a king room but it looked exactly the same as the single deluxe room, yet we paid more money for the king room! Give people value for their money! Do better!

2025-12-03 • via Nuitee
P
Per • solo_traveller • dk
7
Pros:

Smuk have

Cons:

Højt prisniveau café og restaurant

2025-11-12 • via Nuitee
E
Erik • solo_traveller • se
7
Good will return
Pros:

Clean, friendly, convenient, very good location

Cons:

Noisy from close by road

2025-11-08 • via Nuitee
T
Thomas • couple • ss
10
Pros:

It's well organised facility

2025-10-25 • via Nuitee
I
Ismael • solo_traveller • ug
9
2025-09-18 • via Nuitee
F
Franck • couple • fr
6
Cons:

Le bruit aux alentours de l'hôtel et l'absence d'isolation phonique, la décoration vieillissante, le petit déjeuner peu savoureux

2025-08-17 • via Nuitee
K
Kazooba • solo_traveller • ug
8
2025-08-09 • via Nuitee
I
Iliana • family_with_children • us
10
2025-07-26 • via Nuitee
J
Joseph • young couple • ug
9
Superb
2025-05-26 • via Nuitee
N
Nikita • review category business travellers • dk
7
Good
2025-05-21 • via Nuitee
K
Kikomeko • solo traveller • ug
7
Good
2025-05-13 • via Nuitee
M
Michele • review category business travellers • ug
7
I had a pleasant stay!
Pros:

The rooms were clean and well-kept. The staff were very friendly and helpful. Breakfast had good options for an up-country hotel.

2025-05-12 • via Nuitee
V
Valentina • young couple • us
8
Very good
2025-04-29 • via Nuitee
E
Erik • review category business travellers • se
8
Very friendly and nice place!
Pros:

Very friendly staff, excellent value and location.

Cons:

My first room smelled of cigarette smoke, but I got changed to another room straight away.

I would appreciate a bit more vegetarian options in the restaurant's menu.

2025-03-23 • via Nuitee
W
Wilfred • young couple • ug
7
Good
2025-01-23 • via Nuitee
J
James • solo traveller • ug
9
Other than the hot water issue in the Bathroom, my stay was wonderful.
Pros:

Excellent

Cons:

Hot water in the Bathroom. The mixer wasn't working properly.

2025-01-16 • via Nuitee