Chieftain Hotel

Hotels
8 (1919 reviews)
2, Millburn Road , Inverness , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Packed lunches
Darts
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleaning issues
Room maintenance needed

Categories

Cleanliness
6.5
Several comments highlighted cleaning issues, including dirty areas and stained mattresses.
Service
9
Staff were frequently praised as friendly, helpful, and accommodating.
Location
8.5
Location is appreciated for being walkable and convenient to the city center.
Room Quality
7.5
Rooms were generally comfortable but some needed maintenance and updating.
Amenities
8
Basic amenities were meeting expectations, but some updates needed.
Value for Money
8
Most guests felt they received good value, despite some mentioning overpriced items.
Food and Beverage
8.5
Food was positively reviewed, particularly the dinner options.
Overall Experience
8
Generally a positive experience, with hospitality and location being standout factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:19

Property Description

Luxurious Accommodation
Experience a stay at The Chieftain Hotel where smartly decorated rooms with free Wi-Fi and en suite facilities await you. Enjoy complimentary tea, coffee, and biscuits, along with a flat-screen TV for your entertainment.

Delicious Dining Options
Indulge in a cooked Scottish breakfast each morning and savor a variety of dishes throughout the day, from local specialties like Highland Chicken to international favorites. The extensive bar menu offers light meals and snacks, perfect for any craving.

Convenient Location
Located just a 4-minute drive from Inverness city centre and train station, The Chieftain Hotel is the ideal base for exploring the city's attractions and the surrounding unspoilt countryside. Book now to experience the perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1919 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
A
Alberto • solo_traveller • es
7
Personal estupendo
Pros:

El trato del personal del hotel fue excelente. Nos facilitaron alargar una noche más la estancia a pesar de tener que mover otras habitaciones para que mantuviésemos la nuestra el día siguiente. Nos recomendaron sitios para ir y cosas que hacer.

Cons:

No hay servicio diario de habitaciones y el ruido del tren.

2026-05-09 • via Nuitee
C
Christopher • couple • gb
5
No shower gel in the bottle. No iron or ironing board. Nearly £20 for a not included breakfast, after the room being £15
Pros:

Could do with a bit of TLC.

Cons:

You could just see in the bathroom, things hadn’t had any work for a while. Sealant and stuff around the bath panel. And the tv was past its time. The remote wouldn’t work properly, and still didn’t with a second remote. So obviously the tv. No net curtains or anything even though I could look to the right strait into another window. But to be honest, if you were with the lads on a boozy weekend, it would be great. Sports bar downstairs with 5 pool tables. Nice dartboard in the corner. And a few TV’s for sports. But also in the other side if that’s not your thing, lovely old looking reception area with sofas to sit on. You wouldn’t realise the bar side. It could be one of the best places to stay being a 10 minute walk to Inverness centre. Just need to put in a bit more effort. And charge £9.99 for the breakfast. People might want it then. I went to McDonald’s.

2026-05-09 • via Nuitee
R
Robert Craig • solo_traveller • gb
9
Would stay again.
Pros:

Good location, easy to find and parking right outside. Staff attentive and helpful, easy key fob side door entry & exit if arriving back after midnight.

Cons:

Nothing really not to like, didn’t use the bar or breakfast facilities as we were only there overnight and were really only there to sleep.

2026-05-09 • via Nuitee
S
Silvia • couple • it
5
Pros:

Il personale

Cons:

Posto molto vecchio

2026-05-09 • via Nuitee
T
Tiiteli • solo_traveller • fi
9
2026-05-08 • via Nuitee
C
Chris • extended_group • gb
10
Excellent short stay.
Pros:

Location & parking are good, food and bar was good.

Cons:

Everything was good.

2026-05-07 • via Nuitee
J
Jarosław • family_with_children • pl
7
Pobyt udany, personel pomocny
2026-05-07 • via Nuitee
A
amélie • couple • fr
7
Bon pour une nuit, même si le tarif est excessif
Pros:

Personnel attentionné et accueillant, chambre propre

Cons:

Cher, cette chambre et l’emplacement de l’hôtel ne justifie aucunement le tarif.

2026-05-04 • via Nuitee
H
Helen • solo_traveller • gb
8
Good location
Pros:

Good value for money clean and easy to find nice staff

2026-05-03 • via Nuitee
F
francisco • solo_traveller • gb
8
2026-05-03 • via Nuitee
S
sophie • extended_group • fr
7
Pros:

Un peu bruyant avec la route à côté, par contre, le personnel est adorable, juste à côté du centre ville , super rapport qualité prix

2026-05-03 • via Nuitee
A
Andy • family_with_children • gb
9
Excellent staff, and lovely food.
Pros:

The staff were all extremely pleasant and polite, nothing was too much trouble. Food was excellent.

Cons:

Although the hotel was clean, the decor is starting to look a bit tired and past it's best in places.

2026-05-03 • via Nuitee
G
Gregory • solo_traveller • za
8
2026-05-01 • via Nuitee
J
Jaroné • solo_traveller • nl
9
Pros:

Heel lief personeel, leuke hotelbar, prima kamer

Cons:

Douche kreeg ke niet goed op temperatuur, bad wel.

2026-04-28 • via Nuitee
L
Lisa • solo_traveller • gb
6
Hotel needs renovating
Pros:

Dean who seemed to be doing all jobs was an absolute credit to the hotel and the only reason i didn't walk out and go to the Premier Inn next door!

The hotel was very run down, the outside looked grim. The room was drab had an uncomfortable mattress and was more like a hostel.

Food was ok. Porridge in morning was really good.

But Dean was so friendly, went that extra mile to make our stay comfortable and even moved his car so we could park our motorhome (we were about to start the NC500) and has become our benchmark for all hospitality staff in the future!

Give the hotel a make over and do whatever is needed to keep hold of Dean ;)

Cons:

Drab tired room, Very unwelcoming
Uncomfortable thin mattress.
No fridge in room (although appreciated the free bottle of water in the room & coffee station)

2026-04-27 • via Nuitee
P
Pirard • solo_traveller • be
7
Pros:

Personnel sympathique et serviable

Cons:

Un peu excentré

2026-04-27 • via Nuitee
K
Karen • couple • gb
10
Shows real promise under new owner, with a planned refresh and clear focus on guest experience
Pros:

What really stood out during our stay was the quality of the staff. In particular, Dean went above and beyond to make our visit as comfortable and enjoyable as possible. He was engaging, attentive, and clearly takes pride in doing his job well. It’s refreshing to come across someone so genuinely committed to delivering a great guest experience.

Cons:

The hotel has recently changed hands, and while there are a few areas for improvement, it shows plenty of promise, with the new owners planning a refresh which should further enhance the overall experience.

2026-04-27 • via Nuitee
M
Monika • extended_group • de
10
Pros:

Very clean rooms, incredibly comfortable beds – we slept wonderfully. The staff were incredibly friendly. The adapter was a lifesaver – thank you so much, Jim!!

2026-04-25 • via Nuitee
S
Stephen. • couple • gb
5
Pleasant
2026-04-25 • via Nuitee
C
Cym • solo_traveller • gb
7
Very friendly and helpful staff. Excellent evening meal.
Pros:

Very friendly and helpful staff. Excellent evening meal.

2026-04-23 • via Nuitee