Miller & Carter Maidstone by Innkeeper's Collection

Hotels
8.1 (1514 reviews)
Miller & Carter Maidstone , Maidstone , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Cons:
Dust in rooms
Uncomfortable mattress

Categories

Cleanliness
7.46
Several reviews mention cleanliness positively, but dust issues were pointed out.
Service
8.93
Multiple reviews noted friendly and helpful staff.
Location
8.47
The hotel is well-located near town and transport links.
Room Quality
7.42
Rooms were mentioned as comfortable, but issues with dust and mattress quality were noted.
Amenities
8.05
Amenities were satisfactory but could use some improvements.
Value for Money
8.41
The hotel offers good value based on cleanliness and service.
Food and Beverage
8.06
Food quality was positively mentioned, enhancing the overall experience.
Overall Experience
8.03
Overall satisfaction is noted, but some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:26

Property Description

Colonial Charm and Modern Comfort
Set in a listed colonial-style building, Miller & Carter Maidstone by Innkeeper's Collection offers a unique blend of history and modern amenities.

Delicious Dining Experience
Indulge in a delectable experience at the Miller & Carter Steakhouse, serving mouth-watering grills and a variety of 30-day aged English and Irish Steaks. Perfect for steak enthusiasts.

Convenient Location with Nearby Attractions
Located just a short walk from Maidstone city centre, guests can easily explore attractions like Leeds Castle, scenic parklands, golf courses, theatres, bars, and a large shopping centre. Enjoy activities like canoeing on the River Medway during your stay.

Experience colonial elegance, exceptional dining, and convenient location at Miller & Carter Maidstone by Innkeeper's Collection. Book now for a memorable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1514 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 8.05
Value for Money: 8.41
Food and Beverage: 8.06
Overall Experience: 8.03
D
Dennis • couple • gb
8
2026-02-13 • via Nuitee
K
Karen • couple • gb
10
2026-02-11 • via Nuitee
J
Jonathan • couple • gb
7
2026-02-10 • via Nuitee
R
Russell Bigdong • family_with_children • gb
10
Pros:

Everything

Cons:

Nothing

2026-02-10 • via Nuitee
G
Glynis • couple • au
8
Good
Pros:

It was a good location for visiting family in the area. The room was good, breakfast was OK. Dinner was great.

Cons:

Only issue, no lift especially for heavy luggage.

2026-02-10 • via Nuitee
J
John • couple • gb
8
Pros:

The location was perfect

2026-02-09 • via Nuitee
P
paul • solo_traveller • gb
8
2026-02-09 • via Nuitee
J
Jørn • solo_traveller • no
8
2026-01-29 • via Nuitee
O
oliver • solo_traveller • fr
8
Comfortable rooms in small hotel
Pros:

Location is perfect for town centre, Maidstone East station, Maidstone FC stadium. Room is comfortable, renovated a few years ago.

Cons:

These are a handful of rooms above a busy restaurant. If you arrive at busy food times you may have to wait a while to check in. Wifi was poor in my room, curtains let the light in, noise from main road outside. But overall it is decent value for money. I have stayed there many times and will readily stay there again

2026-01-28 • via Nuitee
H
Humble • family_with_children • gb
10
Lovely staff and comfortabke stay
Pros:

Excelkent value, large toom and lovrly staff

Cons:

Single glazing and the roundabout noise. The outside light shone on my bed, but these problems easily mitigated

2026-01-28 • via Nuitee
J
jeff • solo_traveller • gb
9
Perfect location for a business trip, comfortable hotel
Pros:

Location

2026-01-25 • via Nuitee
G
Gwendolyn • family_with_children • fr
8
2026-01-24 • via Nuitee
B
Brenda • family_with_children • gb
6
Pros:

It was close to maidstone west train station and the town centre. It had a good comfortable bed.

Cons:

There wasn't a lift and we were on the top floor. We couldn't book for breakfast on Christmas day and nowhere else was open.

2026-01-24 • via Nuitee
E
Edmee • family_with_children • nl
9
2026-01-23 • via Nuitee
B
BOB • couple • gb
9
Great stay , had all the facilities I needed , staff friendly and professional
Pros:

Great size rooms , close to town centre

Cons:

Nothing

2026-01-21 • via Nuitee
H
Huw • family_with_children • gb
10
2026-01-21 • via Nuitee
R
Robinson • solo_traveller • us
8
2026-01-21 • via Nuitee
R
Richard • family_with_children • es
8
2026-01-21 • via Nuitee
N
Natacha • solo_traveller • fr
10
Toujours aussi bien
Pros:

C'est un hôtel où je vais tous les ans à l'occasion d'un salon professionnel et le petit dej est exceptionnel ! Parking gratuit, emplacement facile à trouver et bien situé, personnel toujours hyper gentil. Pour la première fois cet année j'ai testé le restaurant de l'hôtel et il est excellent ! Tout est hyper bon.

Cons:

Par contre, il fait toujours aussi froid dans les chambres, même avec les chauffages à fond.

2026-01-20 • via Nuitee
R
Ray • couple • gb
8
Nice stay for our aniversary
Pros:

Very nice room, comfortable and nicely furnished. It’s always nice to have a meal and then go upstairs without the need to drive or have a cab

Cons:

It was all good

2026-01-20 • via Nuitee