Miller & Carter Maidstone by Innkeeper's Collection

Hotels
8.1 (1514 reviews)
Miller & Carter Maidstone , Maidstone , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Cons:
Dust in rooms
Uncomfortable mattress

Categories

Cleanliness
7.46
Several reviews mention cleanliness positively, but dust issues were pointed out.
Service
8.93
Multiple reviews noted friendly and helpful staff.
Location
8.47
The hotel is well-located near town and transport links.
Room Quality
7.42
Rooms were mentioned as comfortable, but issues with dust and mattress quality were noted.
Amenities
8.05
Amenities were satisfactory but could use some improvements.
Value for Money
8.41
The hotel offers good value based on cleanliness and service.
Food and Beverage
8.06
Food quality was positively mentioned, enhancing the overall experience.
Overall Experience
8.03
Overall satisfaction is noted, but some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:26

Property Description

Colonial Charm and Modern Comfort
Set in a listed colonial-style building, Miller & Carter Maidstone by Innkeeper's Collection offers a unique blend of history and modern amenities.

Delicious Dining Experience
Indulge in a delectable experience at the Miller & Carter Steakhouse, serving mouth-watering grills and a variety of 30-day aged English and Irish Steaks. Perfect for steak enthusiasts.

Convenient Location with Nearby Attractions
Located just a short walk from Maidstone city centre, guests can easily explore attractions like Leeds Castle, scenic parklands, golf courses, theatres, bars, and a large shopping centre. Enjoy activities like canoeing on the River Medway during your stay.

Experience colonial elegance, exceptional dining, and convenient location at Miller & Carter Maidstone by Innkeeper's Collection. Book now for a memorable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1514 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 8.05
Value for Money: 8.41
Food and Beverage: 8.06
Overall Experience: 8.03
R
Ross couple qa
7
Pleasant.
Pros:

Restaurant and staff were great.

Cons:

A tad expensive for what u get.

2026-03-04 via Nuitee
Y
Yazmin couple gb
10
2026-03-04 via Nuitee
K
Kathryn solo_traveller gb
10
Pros:

Comfortable room, good location ,easy parking, delicious food.

Cons:

Windows needed a little maintenance...

2026-03-03 via Nuitee
N
Neophytus family_with_children gb
10
Pros:

Great staff all friendly to there guest 2nd time i stayed there the restaurant was great food 10 out of 10 breakfast was great to keep up your good work 👏

Cons:

There was nothing to not like

2026-03-02 via Nuitee
F
Faye McCoy family_with_children gb
7
Pros:

Rooms were outdated but very clean. Friendly staff. Good food in the restaurant

Cons:

Key safe was in the bar area, we had to left early the next morning so had to leave key with the chef. Night phone where not working outside our room

2026-03-01 via Nuitee
I
Isbell couple gb
10
2026-03-01 via Nuitee
E
Eleanor family_with_children gb
10
2026-02-28 via Nuitee
P
Paulina solo_traveller gb
8
Good stay
Pros:

Location

Cons:

Second stay, as soon as you walk to the room there is strong smell of bleach. Radiators not turned on, find out in the middle of night as was cold.

2026-02-28 via Nuitee
D
Dionne couple gb
8
Overall good premises. Food always good.
Pros:

Location was good

Cons:

Room was a little tiered. Carpet could do with a clean

2026-02-27 via Nuitee
S
Stephen couple gb
9
A very enjoyable stay in an amazing hotel.
Pros:

The breakfast was exceptional. The room was lovely and the location of the hotel was great as we could wake to Maidstone East railway station to catch the train to London and do some sightseeing.

Cons:

When we had an evening meal, the lighting was too dim. Even the waitress commented that she couldn't see my wife!

2026-02-26 via Nuitee
W
Warwick couple gb
9
2026-02-24 via Nuitee
G
Gustavo family_with_children es
8
Pros:

Restaurante excelente

Cons:

Un día sin cambio de toallas

2026-02-23 via Nuitee
G
Gina solo_traveller gb
7
2026-02-22 via Nuitee
D
Dennis couple gb
8
2026-02-13 via Nuitee
K
Karen couple gb
10
2026-02-11 via Nuitee
G
Glynis couple au
8
Good
Pros:

It was a good location for visiting family in the area. The room was good, breakfast was OK. Dinner was great.

Cons:

Only issue, no lift especially for heavy luggage.

2026-02-10 via Nuitee
J
Jonathan couple gb
7
2026-02-10 via Nuitee
R
Russell Bigdong family_with_children gb
10
Pros:

Everything

Cons:

Nothing

2026-02-10 via Nuitee
J
John couple gb
8
Pros:

The location was perfect

2026-02-09 via Nuitee
P
paul solo_traveller gb
8
2026-02-09 via Nuitee