Metropole Urban Hotel

Hotels
8.8 (1745 reviews)
Platia Agias Ekaterinis - Agios Minas , Heraklio Town , GR

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor soundproofing

Categories

Cleanliness
7.78
Some cleanliness issues reported, such as the bathroom not being as clean as expected.
Service
9.25
Consistently positive feedback about the staff being helpful and friendly.
Location
9.29
Perfectly located for entertainment and close to key attractions.
Room Quality
8.24
Rooms are generally comfortable, though some noted issues like poor soundproofing.
Amenities
8.77
Good facilities such as in-house cafe for breakfast, but some improvements needed.
Value for Money
8.73
Good value for the quality of service and location.
Food and Beverage
9.28
Breakfast is well-reviewed, fresh, and served in a pleasant setting.
Overall Experience
9.05
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:52

Property Description

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1745 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
I
Ieliena • family_with_children • ua
9
Гарний варіант за свою вартість
Pros:

Ідеальне розташування в центрі міста, пішки було 5-7 хвилин до пляжу
Смачний та поживний сніданок на свіжому повітрі
Дружелюбний персонал

Cons:

Номер був зовсім невеликий

2026-10-15 • via Nuitee
ΣΑΒΒΑΣ • solo_traveller • cy
10
2026-10-14 • via Nuitee
P
Pascale • couple • fr
10
Je recommande cet hôtel sans hésitation
Pros:

La vue sur la cathédrale, la qualité de la literie

2026-10-13 • via Nuitee
C
Campbell • couple • us
10
Perfect hotel for a multi-day stay in Heraklion
Pros:

This was the second time that we stayed at this wonderful hotel and just like the first stay, it was perfect. We had a bigger room with a balcony this time - it faced the plaza.

We felt so very taken care of by Margerita, who went out of her way to make sure we had everything we needed.

Heraklion is a great destination to experience Greek history and culture. We took the Hop On, Hop Off bus on Saturday, and then used the same ticket to go to Knossos.

2026-10-13 • via Nuitee
A
anat • solo_traveller • il
8
Pros:

מיקום מעולה ,צוות נחמד ,חדר נקי

Cons:

החדר קצת קטן ,חסר מתקן לפתיחת מזוודה

2026-10-10 • via Nuitee
L
Laura • couple • cl
8
Fair enouh
Pros:

Location

Cons:

The bathroom needed some fungi cleansing

2026-10-10 • via Nuitee
I
Ioanna • couple • gr
9
2026-10-09 • via Nuitee
J
Julia • couple • at
10
2026-10-09 • via Nuitee
P
Platonas • solo_traveller • gr
8
2026-10-07 • via Nuitee
D
Desiree • couple • ca
9
It was a very pleasant stay.
Pros:

The location, the breakfast and the staff

Cons:

Quite expensive for hotels in the area

2026-10-07 • via Nuitee
G
George Giakoumakis • family_with_children • gr
10
2026-09-19 • via Nuitee
L
Laurent • couple • fr
7
Correct sans plus
Pros:

L’emplacement est parfait pour découvrir la ville

Cons:

Notre chambre avait pas mal de défauts : rideaux mal accrochés, pommeau de douche défectueux, lumière qui s’allume pendant 5 secondes et s’éteint seule, portes serviettes qui ne tiennent pas, mais surtout la climatisation qui est extrêmement bruyante et qui doit manquer d’entretien…

2026-09-17 • via Nuitee
B
Boris • solo_traveller • ee
8
Cons:

Однообразный завтрак.

2026-09-16 • via Nuitee
L
Laura • solo_traveller • cl
8
Pros:

Staff, location

Cons:

Change of linen

2026-09-15 • via Nuitee
I
Ioanna • solo_traveller • gr
10
Εξαιρετική διαμονή.
Pros:

Εξαιρετικό προσωπικό , πρόθυμοι, με δεξιότητες επίλυσης προβλημάτων που αντιμετωπίσαμε, άμεσες λύσεις, χαμογελαστοί, επικοινωνιακοί. Πολύ καθαρά δωμάτια, άνετα, με θέα. Πλούσιο πρωινό. Φοβερή τοποθεσία. Μείναμε πολύ ευχαριστημένοι! Μπράβο σας!

2026-09-13 • via Nuitee
P
Panos • couple • gr
10
2026-09-13 • via Nuitee
C
Cohen • solo_traveller • il
10
2026-09-12 • via Nuitee
T
tinek6 • couple • pl
8
2026-09-12 • via Nuitee
A
Ali Umut • solo_traveller • tr
9
Location is amazing.
Pros:

Location, staff, room design, balcony view. Definitely will stay if i visit Crete again.

Cons:

King size bed is not real king size. Two twins combined. Actually this is a problem in all Greece. Except this all perfect.

2026-09-12 • via Nuitee
T
Tami • couple • il
10
2026-09-10 • via Nuitee