Metropole Urban Hotel

Hotels
8.8 (1605 reviews)
Platia Agias Ekaterinis - Agios Minas , Heraklio Town , gr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor soundproofing

Categories

Cleanliness
7.78
Some cleanliness issues reported, such as the bathroom not being as clean as expected.
Service
9.25
Consistently positive feedback about the staff being helpful and friendly.
Location
9.29
Perfectly located for entertainment and close to key attractions.
Room Quality
8.24
Rooms are generally comfortable, though some noted issues like poor soundproofing.
Amenities
8.77
Good facilities such as in-house cafe for breakfast, but some improvements needed.
Value for Money
8.73
Good value for the quality of service and location.
Food and Beverage
9.28
Breakfast is well-reviewed, fresh, and served in a pleasant setting.
Overall Experience
9.05
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:52

Property Description

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 1605 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
A
Amir • family_with_children • se
10
Pros:

Extremely polite and accommodating reception and personnel. Clean rooms and perfect location.

2026-03-28 • via Nuitee
M
Michail Ioannis • solo_traveller • gr
10
2026-03-27 • via Nuitee
Αγγουράς • solo_traveller • gr
10
Pros:

Εξαιρετική τοποθεσία στο κέντρο του Ηρακλείου. Πολύ ευγενικό και εξυπηρετικό προσωπικό.

2026-03-26 • via Nuitee
F
Fadoulis • extended_group • gr
9
Pros:

breakfast room

Cons:

A bit small room size

2026-03-25 • via Nuitee
E
erickerf • solo_traveller • gb
9
2026-03-25 • via Nuitee
K
Klaus • solo_traveller • de
9
2026-03-24 • via Nuitee
K
Kamissoko • solo_traveller • fr
5
2026-03-23 • via Nuitee
O
Olga • solo_traveller • gr
8
2026-03-22 • via Nuitee
T
Thalia • solo_traveller • gr
10
2026-03-21 • via Nuitee
A
Anastasia • couple • gr
10
Weekend in Heraklion
Pros:

Very comfy rooms, quiet though in a rural area and very close walking distance to all attractions

Cons:

breakfast coud improve but good overall

2026-03-21 • via Nuitee
S
STYLIANOS • couple • gr
10
Pros:

Εξαιρετική τοποθεσία.Πολυ καλό,καθαρό και με όλα τα απαραίτητα ακόμα και παραπάνω από τα απαραίτητα!!!Δευτερη φορά που το επισκέπτομαι και θα το ξανά προτιμήσω σίγουρα!!

2026-03-17 • via Nuitee
L
LEONIDAS • solo_traveller • gr
10
2026-03-16 • via Nuitee
Ιωαννης • couple • gr
10
2026-03-15 • via Nuitee
F
Frank • family_with_children • de
9
Pros:

Tolle Lage

Cons:

BIM Bam von Gegenüber

2026-03-12 • via Nuitee
M
Myrto • couple • cy
10
2026-03-11 • via Nuitee
H
Horst-Dieter • couple • de
9
Klasse Hotel mit Herz und Top-Service am schönsten Platz der Stadt
Pros:

Freundlicher Empfang. Hilfsbereite, aufmerksame Menschen an der Reception und auch beim Frühstück. Geschmackvoll eingerichte Zimmer, große komfortable Dusche. Die Lage ist Top-Zentral! Wir blickten direkt zum Dom "Agios Minas" und den herrlichen Platz mit Cafes und Bistros. Kretisches Leben live, Familien und Flaneure. Das Frühstück ist einfach. Eier werden frisch zubereitet. Aber bei dem geringen Aufpreis echt Klasse. Der Flughafenbus 11+12 hält direkt am Dom 50 meter vom Hotel. Haltestelle: Plataia Agios Minas.

Cons:

Alles TOP!

2026-03-10 • via Nuitee
I
Ioannis • couple • gr
8
2026-03-07 • via Nuitee
E
EIRINI • couple • gr
9
2026-03-06 • via Nuitee
C
Christos Akritidis • family_with_children • gr
9
Pros:

Η καθαριότητα, οι χώροι, η τοποθεσία, οι παροχές

Cons:

Το απόγευμα, χτυπούν κάθε μισή ώρα οι καμπάνες της εκκλησίας του Αγίου Μηνά. Δεν είναι σφάλμα του ξενοδοχείου, ωστόσο μπορεί να είναι ενοχλητικό.

2026-03-02 • via Nuitee
S
Stathis • family_with_children • gr
10
Pros:

Εξαιρετικο στην καρδια της πολης

2026-03-02 • via Nuitee