Metropole Urban Hotel

Hotels
8.8 (1745 reviews)
Platia Agias Ekaterinis - Agios Minas , Heraklio Town , GR

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor soundproofing

Categories

Cleanliness
7.78
Some cleanliness issues reported, such as the bathroom not being as clean as expected.
Service
9.25
Consistently positive feedback about the staff being helpful and friendly.
Location
9.29
Perfectly located for entertainment and close to key attractions.
Room Quality
8.24
Rooms are generally comfortable, though some noted issues like poor soundproofing.
Amenities
8.77
Good facilities such as in-house cafe for breakfast, but some improvements needed.
Value for Money
8.73
Good value for the quality of service and location.
Food and Beverage
9.28
Breakfast is well-reviewed, fresh, and served in a pleasant setting.
Overall Experience
9.05
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:52

Property Description

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1745 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
T
Till • solo_traveller • de
10
Über dem Leben.
Pros:

Das Penthouse ist wirklich klasse. Die Bilder lügen nicht. Das Zimmer ist groß, die Terrasse noch größer. Man hat einen tollen Blick in viele Richtungen und in den Himmel. Unten tobt das Leben (der Platz unten ist am Wochenende sehr gut gefüllt), aber oben hat man seine Ruhe, wenn man möchte. Das Bett fand ich bequem. Der Raum lässt sich trotz der vielen Fenster gut abdunkeln. Ruhig war es nachts auch. Tagsüber kann man die große Fensterfront fast komplett öffnen. Herrlich. Das Frühstück habe ich aufgrund von Rezensionen ausgelassen. Ich schlafe auch gerne lang und esse erst spät. Direkt am Hotel dran ist das Cafe/ Restaurant Hacienda. Hier kann man entspannt zu jederzeit frühstücken oder andere schöne Dinge essen. Die Mitarbeiter*Innen des Hotels fand ich sehr freundlich und stets hilfsbereit.

Cons:

Kleinigkeiten. Hinter der Nespresso Maschine und dem Wasserkocher ist nur eine Steckdose. Da ich mir gerne einen Americano zubereite, durfte ich ständig die Stecker wechseln. Das ist nervig und wird dem Zimmer nicht gerecht. Die Terrasse ist so groß, dass die Einrichtung drauf fast etwas dürftig wirkt. Hier könnte man sicher noch etwas nachbessern. Das Bad fällt im Vergleich zum Zimmer und der Terrasse etwas ab, ist aber funktional ok.

2026-11-07 • via Nuitee
S
Sandra • couple • ca
10
Hotel Metropole is a great choice to visit a new place if you love to walk and see local sights.
Pros:

The hotel was lovely. Centrally located. Staff very friendly and knowledgeable. A great location for sightseeing on foot. Lots of great restaurants nearby and we could walk to the Hop On Hop Off Bus, as well as visit several major local points of interest easily.

2026-11-04 • via Nuitee
K
Kushchenko • family_with_children • ca
6
Disappointing Customer Service and Lack of Support
Pros:

The hotel is clean and well located.

Cons:

The staff were not attentive to guests’ needs, and the information provided was misleading. Instead of addressing our concerns and offering practical solutions, the hotel responded with numerous emails that did little to resolve the issues. Overall, the customer service was disappointing and lacked a genuine effort to help guests.

2026-11-02 • via Nuitee
F
francois • extended_group • gr
9
2026-11-02 • via Nuitee
S
Sami • family_with_children • tr
9
Pros:

The location

Cons:

Nothing

2026-10-28 • via Nuitee
E
Eva • family_with_children • de
10
2026-10-28 • via Nuitee
J
Joanne • solo_traveller • sa
10
Perfect spot in the heart of town!
Pros:

It met all of my requirements. The room was nicer than I imagined. The location was perfect. The staff were helpful. The breakfast was delicious.

2026-10-27 • via Nuitee
S
Stefinou • family_with_children • fr
9
2026-10-25 • via Nuitee
S
Stefanie • couple • ch
8
2026-10-25 • via Nuitee
E
ELEFTHERIOS • couple • gr
9
2026-10-24 • via Nuitee
L
Laura • family_with_children • gg
8
2026-10-24 • via Nuitee
S
Stefania • couple • gr
10
Pros:

Εξαιρετική διαμονή! Πολύ καθαρό ξενοδοχείο, ευγενικό προσωπικό και υπέροχη φιλοξενία. Περάσαμε υπέροχα και το συστήνουμε ανεπιφύλακτα! Θα χαρούμε να επιστρέψουμε ξανά! ⭐

2026-10-21 • via Nuitee
I
Ieliena • family_with_children • ua
9
Гарний варіант за свою вартість
Pros:

Ідеальне розташування в центрі міста, пішки було 5-7 хвилин до пляжу
Смачний та поживний сніданок на свіжому повітрі
Дружелюбний персонал

Cons:

Номер був зовсім невеликий

2026-10-15 • via Nuitee
ΣΑΒΒΑΣ • solo_traveller • cy
10
2026-10-14 • via Nuitee
P
Pascale • couple • fr
10
Je recommande cet hôtel sans hésitation
Pros:

La vue sur la cathédrale, la qualité de la literie

2026-10-13 • via Nuitee
C
Campbell • couple • us
10
Perfect hotel for a multi-day stay in Heraklion
Pros:

This was the second time that we stayed at this wonderful hotel and just like the first stay, it was perfect. We had a bigger room with a balcony this time - it faced the plaza.

We felt so very taken care of by Margerita, who went out of her way to make sure we had everything we needed.

Heraklion is a great destination to experience Greek history and culture. We took the Hop On, Hop Off bus on Saturday, and then used the same ticket to go to Knossos.

2026-10-13 • via Nuitee
A
anat • solo_traveller • il
8
Pros:

מיקום מעולה ,צוות נחמד ,חדר נקי

Cons:

החדר קצת קטן ,חסר מתקן לפתיחת מזוודה

2026-10-10 • via Nuitee
L
Laura • couple • cl
8
Fair enouh
Pros:

Location

Cons:

The bathroom needed some fungi cleansing

2026-10-10 • via Nuitee
I
Ioanna • couple • gr
9
2026-10-09 • via Nuitee
J
Julia • couple • at
10
2026-10-09 • via Nuitee