Neos Hotel Cartagena

Hotels
6.9 (96 reviews)
2885 Carrera 30 manga , Cartagena de Indias , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean linens
Good location
Helpful staff
Delicious breakfast
Cons:
Lack of windows
Bad odors
Small rooms
Inadequate facilities

Categories

Cleanliness
5.11
Multiple reviews mention unpleasant odors and lack of cleanliness.
Service
8.58
Positive feedback about the staff and service quality.
Location
8.62
Good location noted in several reviews.
Room Quality
5.07
Rooms noted for being small and having issues like humidity.
Amenities
6.1
Basic amenities provided; some reviews mention issues with functional amenities.
Value for Money
7.56
Value for money highlighted positively despite basic accommodations.
Food and Beverage
8.11
Compliments about the breakfast and staff service.
Overall Experience
6.08
Mixed reviews suggest that while there are positives, issues significantly impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:46

Property Description

Convenient Location: Situated in Cartagena de Indias, Neos Hotel Cartagena offers easy access to top attractions like San Felipe de Barajas Castle and Bolivar Park.

Modern Amenities: Enjoy a hassle-free stay with amenities such as express check-in/out, free WiFi, and a 24-hour front desk at your disposal.

Comfortable Accommodation: Relax in non-smoking rooms and take advantage of services like room service and currency exchange during your stay.

Experience the best of Cartagena at Neos Hotel Cartagena. Book now for a memorable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    People 3 years old and over stay for COP 40,000 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 96 reviews
Cleanliness: 5.11
Service: 8.58
Location: 8.62
Room Quality: 5.07
Amenities: 6.1
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 6.08
B
blanco • solo_traveller • co
6
Cons:

Baño pequeño y en malamcondicion, se tapaba el drenaje de la ducha, no hay un escritorio o nochero para poder comer algo o cargar el celular.

2026-02-25 • via Nuitee
N
Nataly • couple • mx
10
Super
Pros:

Todo

2026-02-23 • via Nuitee
M
Martha Cecilia • couple • co
9
Pros:

Excelente servicio, muy buena atención. Habitación limpia

Cons:

No hay jabones independientes en el lavamanos y la ducha

2026-02-23 • via Nuitee
J
Jorge • solo_traveller • pe
7
2026-02-22 • via Nuitee
J
Jhossir • solo_traveller • co
10
2026-02-12 • via Nuitee
P
pablo • couple • cl
10
2026-02-11 • via Nuitee
B
Blanco • solo_traveller • co
3
Cons:

Habitaciones muy antiguas el baño estaba desajustadas las llaves y el lavamanos

2026-01-27 • via Nuitee
L
Lina • couple • co
7
2026-01-26 • via Nuitee
J
Jairo • solo_traveller • co
10
2026-01-22 • via Nuitee
B
Blanca • couple • co
10
2026-01-21 • via Nuitee
S
Sebastián Camilo • couple • co
3
2026-01-19 • via Nuitee
A
Ayda • couple • co
10
2026-01-19 • via Nuitee
D
DANIELA • couple • co
10
Pros:

Tienen una muy buena atención, la comida súper deliciosa, la limpieza, la terraza está Super es un buen espacio para descansar todo 10/10

2026-01-19 • via Nuitee
M
Manco Bedoya • solo_traveller • co
7
Pros:

La ubicación y servicio

Cons:

Las habitaciones tenían olor a humedad

2026-01-15 • via Nuitee
F
Flores • extended_group • co
5
2026-01-06 • via Nuitee
A
Angie.col04 • couple • co
9
2026-01-05 • via Nuitee
H
Hernández • family_with_children • co
6
2026-01-03 • via Nuitee
Y
Yamisleyda • couple • us
1
Muy pésimo no se lo recomiendo a nadie ese hotel el personal no está bien conformado para atender el
Pros:

Horrible mal elaborado

Cons:

Que ese hotel no tiene personal calificado y que sufrí de pérdidas de objetos personales en la habitación y no se hicieron responsables de ellos

2026-01-03 • via Nuitee
D
Daniela • extended_group • co
5
2026-01-01 • via Nuitee
F
Fabio • solo_traveller • co
8
Pros:

La ubicación y el servicio

Cons:

Instalaciones envejecida

2025-12-21 • via Nuitee