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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Restaurant
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Heating
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Meeting/banquet facilities
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Board games/puzzles
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Concierge service
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Snack bar
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Thermometers for guests provided by property
Review Highlights
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Property Description
Luxurious Accommodation
Palazzotto Residence&Winery in Matera offers elegant rooms with modern amenities including a coffee machine, flat-screen TV, and air conditioning. Some rooms even feature a balcony for a breathtaking view of the surroundings. The property ensures a comfortable stay with complimentary bed linen and towels provided in every room.
Convenient Facilities
Enjoy free WiFi throughout the property and unwind at the on-site bar or snack bar. Wake up to a delicious buffet, continental, or Italian breakfast served fresh every morning. The hotel's terrace is a perfect spot to relax and take in the charming atmosphere of Matera.
Prime Location
Situated near Matera Cathedral and other popular attractions like Palombaro Lungo and MUSMA Museum, Palazzotto Residence&Winery offers easy access to the city's key landmarks. Don't miss the chance to explore Matera while staying at this exquisite hotel.
Please note that this property can not accommodate pets.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Location and the cave styled room! It’s beautiful and gives a great romantic scenery.
Nothing. All was perfect!
Fabulous location in the Old Sassi
Nothing :)
Le petit déjeuner
L’humidité dans les chambres - impossible de mettre du chauffage et tout est mouillé humide dans les valises - horrible
L’histoire du parking - à ce tarif ça devrait être inclus - et non pas aux clients de se débrouiller à prendre une navette / réserver un parking / porter les valises
Attention tous les hébergements ne sont pas sur place
Aucune étagère rien pour poser dans les chambres
Unique, comfortable, spacious and friendly staff
Everything- super location, easy walk to everything. A VERY SPECIAL PROPERTY in a VERY SPECIAL LOCATION
NOTHING
The hotel felt very special. It was wonderful to eat breakfast in a cave. We felt very looked after. The hotel is also a great location in the centre of the old town. We also loved the welcome glass of wine.
Nothing!
Extremely unusual place : in the old cave with modern facilities! Very memorable experience! Comfortable, elegant and historical place . Breakfast in the cave with delicious food made our stay unforgettable! Thank you to the staff for great service!
N/A
The location is great, the cave room was exactly the experience we wanted. Staff were welcoming and helpful. Generous breakfast.
It is not really a criticism but the reality of staying in a cave is living with humidity. A dehumidifier was provided and we didn't find it uncomfortable. But if you are staying for longer than one or two nights, you should bear all this in mind.
La originalidad del lugar
Olor a humedad
Excellent location in the heart of Matera’s Sassi
The hotel enjoys an excellent location in the heart of Matera’s historic Sassi, making it a wonderful base for exploring this extraordinary city.
We left our car in a covered parking facility recommended by the hotel, which was clean, secure, and well maintained. This was a particularly important aspect of our stay, especially when traveling around Italy by car with luggage.
Having seen several videos of thefts involving luggage and personal belongings left inside vehicles, and having noticed quite a few cars in Rome equipped with old-fashioned steering wheel locks — just like the ones we used in Brazil back in the 1990s! — we truly appreciated the peace of mind that a reliable parking facility provided.
A very valuable recommendation from the hotel!
Beautiful design and exceptional location, but deeply disappointing service
Il Palazzotto enjoys an excellent location in the heart of Matera’s historic Sassi. The property is absolutely beautiful, with a contemporary, distinctive design that brilliantly captures the spirit and authenticity of the Sassi while creating a unique architectural experience.
We also appreciated the covered parking facility recommended by the hotel. It was clean, secure, and well maintained — a particularly valuable feature when traveling around Italy by car with luggage.
Unfortunately, our experience was seriously compromised by a complete lack of hot water in the shower on the morning of our departure.
What made the situation even more disappointing was the hotel's response — or rather, the complete absence of one. Despite contacting the emergency assistance service, nobody got back to us. There was no apology, no explanation, no offer of compensation, and absolutely no effort to acknowledge or address the inconvenience.
For a property positioning itself in this category, such a lack of attention to guests is simply unacceptable.
Beautiful architecture and an exceptional location cannot compensate for poor hospitality and a complete lack of service recovery.
A truly disappointing ending to what could otherwise have been a wonderful stay.
Unique property. Lovely lighting and ambiance.
Bathroom not functional. Mirror and washbasin not positioned properly. Shower floods whole area. Overall musty small.
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