Waters Spring

Hotels
8.2 (103 reviews)
359 Dutugamunu Mawatha , Kandy , lk

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Fax/photocopying
Ironing service
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Welcoming staff
Comfortable accommodation
Good location
Cons:
Intermittent hot water
Old towels and linens
No door mats or bedside carpets

Categories

Cleanliness
7.53
The room was clean and neat, but some reviews mention old towels and bed linen.
Service
9
Staff are consistently praised for being welcoming, helpful, and professional.
Location
9.04
Great location noted for its peace and convenience to Kandy's attractions.
Room Quality
7.99
Rooms described as comfortable and spacious, but issues with hot water and old linens noted.
Amenities
7.52
Basic facilities mentioned, lacking some essentials like hot water and functioning TV.
Value for Money
7.98
Food found tasty yet slightly overpriced; overall reasonable pricing.
Food and Beverage
8.03
Breakfast praised as delicious, but some comments on pricing.
Overall Experience
8.5
Guests reported a positive experience overall, with specific mentions of helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:22

Property Description

Tranquil Oasis in Kandy

Luxurious Accommodation: Experience comfort in our air-conditioned rooms with modern amenities like flat-screen TVs, free WiFi, and scenic river views.

Relaxation and Dining: Unwind in our hot tub, enjoy delicious meals at the on-site restaurant, or take a leisurely stroll in the garden or terrace.

Convenient Location: Close to popular attractions like Kandy City Center and Sri Dalada Maligawa, with easy access to Kandy railway station and the Ceylon Tea Museum.

Book your serene stay at Waters Spring now for a memorable experience!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 103 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
I
ISHIKA extended_group in
10
Pros:

We had a wonderful time at the property and the staff especially Ajith were very helpful and kind. The rooms were fabulous.

2026-03-19 via Nuitee
R
Rhythm extended_group in
10
Pros:

Amazing place with a lot of greenery, Mr. Ajit made sure we had a comfortable stay, food as well as hospitality top notch. Highly recommend!

2026-03-15 via Nuitee
U
Upeka Imanthi couple au
10
Good people beautiful place
Pros:

It’s a calm and beautiful place

Cons:

Nothing

2026-03-12 via Nuitee
F
Fiona couple gb
9
2026-03-09 via Nuitee
M
Mhamd couple om
8
2026-02-12 via Nuitee
R
Rasoth (Rassel) couple it
8
Struttura accogliente
Pros:

La posizione , l accoglienza !

Cons:

Internet non funzionante, prese della corrente vecchie

2026-02-09 via Nuitee
N
Nawalage solo_traveller lk
8
Pros:

Clean and comfortable room

Cons:

Room service

2026-01-14 via Nuitee
extended_group in
6
2026-01-04 via Nuitee
R
Ricky family_with_children gb
9
Pros:

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location." I want to praise the following staff for their professionalism: Ajith, Oshadi, Arosh & others.

Cons:

We stayed at this location with a toddler in the late November. This weather had been poor and cloudy. We expected hot water in the shower/bath but, there were hardly any. On our last day the staff advised us that the hot water heating system had been switched back on. This appeared not to be the case and as such, my wife and daughter (toddler) couldn't use the bath/shower.

We also had issues with the Internet which was intermittent throughout the day in our room.

Food served was tasty. However, slightly overpriced.

2025-11-30 via Nuitee
couple fr
9
C’est un luxe d’être aux abords de Kandy, et en plus on est très bien accueilli.
Pros:

Très bel hôtel, très agréable. La vue sur la rivière est un vrai plus.

Cons:

L’eau était trop tiède pour profiter du spa.

2025-11-22 via Nuitee
S
Silja couple de
7
Gutes Preis Leistungsverhältnis, sehr sauber!
2025-11-12 via Nuitee
A
Ashroff couple lk
1
Pros:

The location and the ambiance are good .
This is my 4 th time staying at waters spring.

Cons:

TV is not working
No hot water
No door mats n bedside carpets.
Towels and bed linen are very, very old..
Doors and gates are locked even after 7 a.m. ,no access to go for a walk .

2025-11-11 via Nuitee
K
Khan Mohammad Shihab solo_traveller bd
4
2025-11-08 via Nuitee
A
Anete couple lv
8
Pros:

oasis of peace close to the city centre and most interesting destinations and places in Kandy. Tasty breakfast, Helpful and caring staff. That was perfect location for us. Comfortable bed.
Thanks for the service. Breakfast was served by very kind, professional young lady Oshadhi, i want to say- keep doing such great job. Greetings, A&A

2025-11-05 via Nuitee
I
Indrajith solo_traveller lk
10
2025-11-03 via Nuitee
L
LIYANAGE extended_group lk
9
2025-11-03 via Nuitee
O
Oshad extended_group lk
10
2025-10-28 via Nuitee
N
Nishan couple lk
7
2025-10-26 via Nuitee
L
Lathika couple gb
10
2025-10-19 via Nuitee
M
Manoj solo_traveller lk
8
Great
Pros:

Great

Cons:

Great

2025-10-15 via Nuitee