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Luxury Accommodation on Ohrid Lake
Elegant Rooms and Suites: Enjoy a peaceful night's rest in our tastefully furnished rooms and suites, ensuring your comfort during your stay.
Complimentary Breakfast: Start your day off right with a delicious complimentary breakfast, setting the tone for a great day of exploring Ohrid or attending to business.
Attentive Staff: Our dedicated staff is here to cater to your every need, providing valuable tips and recommendations to enhance your stay in the UNESCO-protected surroundings.
Experience luxury and comfort at Aleksandrija hotel. Book now for an unforgettable stay by the scenic Ohrid Lake.
A deposit may be required at the property.
Nettes Personal
Gute Ausstattung
Zentrale Lage
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Unfortunately, the way a serious problem with our room was handled really affected our stay.
I had specifically booked and paid extra for a room with a balcony. When we arrived, we were told that the balcony door was broken. It could not be properly closed or secured, and our room was on the first floor with lower roofs directly below the balcony, so I did not feel comfortable leaving our belongings in an unsecured room or sleeping there with my 11-year-old son.
We reported the problem straight away and were told that a handyman had been contacted. We spent a large part of our first day waiting, expecting someone to come and fix it. By around 6pm nobody had arrived, so I went back to reception to ask again. I also asked whether we could move to another room, but was told the hotel was fully booked.
When we returned from dinner after 9pm, the balcony door was still broken and open. Instead of being able to settle down for the night, I then had to stay in the room and wait for a handyman to arrive later that evening. By that point my son was already asleep in bed. The door couldn't simply be closed normally; the handyman had to wedge something between the door and the frame so that it would at least remain secured overnight.
We went out the following morning, and when we returned in the evening of our second day, the balcony door had finally been properly repaired.
What disappointed me most was the hotel's response to the situation. We had paid extra specifically to have a balcony, yet the balcony door created a security issue, disrupted a significant part of our first day and even had to be dealt with late at night while my child was sleeping. Despite this, the hotel did not offer us any reduction, refund or other gesture for the inconvenience.
After our stay I raised the issue with Booking.com. They contacted the accommodation but later informed me that they were unable to reach an agreement with the property. Booking.
Alles es war einfach perfekt!
Great location.
Limited parking but recommend to call ahead and they can arrange nearby parking
Konum, fiyat ve performans olarak iyiydi. Oda temizdi. İstediğimiz oda verildi
Çalışanlar ulaşım konusunda yardımcı olmadı. Mağduriyet yaşadık
Nette Personal sehr sogar....
Die in Restaurant gearbeitet die Şerif & Ljubce Top Personen....weiter so.
Danke.
Die in Restaurants Schef ist nicht richtig angekleidet....mit
Kurze Hose und T - Schirt.
Nicht freundlich.
Location was perfect , view was incredible and rooms are clean and modern. Despite lots of noise outside, the room windows are foible glazed and is silent inside. Restaurant food is impeccable and staff were very nice!
Whilst this didn’t affect me, the parking is limited but not impossible.
Die Lage, Eleganz des Hotels,perfekt
Location was amazing, it was clean.
The blinds are horrible, soon as the sun
Comes up it wakes you up.
Need to change the blinds
Lage und Innenausstattung
Preis etwas hoch und TV lief nicht, dafür haben wir aber ein Gratis Frühstück offeriert bekommen. Danke
Excellent room and location
Nothing it was excellent
L’emplacement de l’hôtel était idéal, en plein cœur de la ville. En revanche, le personnel n’était ni très sympathique ni particulièrement serviable. Il est également regrettable qu’aucun petit-déjeuner ne soit proposé.
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