Vincci Helios Beach

Hotels
•
Vincci Hoteles
7.8 (61 reviews)
Midoun Djerba , Midoun , tn

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Nice resort
Welcoming staff
Good location
Spacious rooms
Variety of food
Cons:
High prices
Cleanliness issues
Poor room maintenance
Unfriendly staff in specific instances
Limited amenities

Categories

Cleanliness
6.8
Multiple reviews mention dirty rooms and facilities, indicating cleanliness is a major concern.
Service
8.8
Staff friendliness is noted positively, although some reviews mention issues with specific staff interactions.
Location
8.3
Location is praised in several reviews as excellent and convenient.
Room Quality
7.3
Some reviews describe rooms as comfortable while others mention cleanliness and maintenance issues.
Amenities
7.8
Amenities described positively but some comments indicate they need better maintenance.
Value for Money
6.8
Several reviews indicate that the price is high compared to the quality of services provided.
Food and Beverage
7.8
Food quality received mixed reviews, with some positive mentions of variety but some dissatisfaction noted.
Overall Experience
8.8
General sentiment showing many reviewers had a satisfactory experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:35

Property Description

Luxurious All-Inclusive Vincci Hotel in Djerba Island

Outdoor Pool and Beach-side Bar
Indulge in relaxation at the large outdoor swimming pool or sip on cocktails at the beach-side bar.

Comfortable Guest Rooms with Balconies
Unwind in guest rooms equipped with air-conditioning, satellite TV, and private balconies or terraces for a peaceful retreat.

Delicious Dining and Entertainment
Savor Mediterranean cuisine and buffet breakfast at the hotel's restaurant, and enjoy refreshing drinks and light snacks at the bar.

Experience the ultimate beach getaway at Vincci Helios Beach - Book now for an unforgettable stay!

Important information:

A compulsory Gala Dinner is included in the room rate for the 24th and 31st of December. The rates of the Gala Dinner are based on room type and occupancy (guests sleeping in extra beds will be charged separately). Children from 2 to 11.99 years old are charged -50%.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 61 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.3
Room Quality: 7.3
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 7.8
Overall Experience: 8.8
R
Rasheina • extended_group • gb
7
Djerba was a lovely place, the people of djerba were lovely (except the unhelpful manager, Naceur.)
Pros:

The beach was amazing, best beach in djerba. The pool was impressive and large, the hotel on a whole was nice

Cons:

the manager, Naceur, was very rude and agressive. He was not very helpful at all. The room we stayed in was dirty, we were not told the AC was not working due to not being peak season. The shower and bath leaked throughout, flooding the bathroom, we had to use all of our towels to stop the water from reaching the main room. When we spoke to the staff on reception on multiple occasions, we were told to speak to the manager. The manager was very rude and unhelpful, we asked to change rooms and he said no. He said he will send some one to fix it but it did not fix. When we asked for more towels, they were very delayed in giving them to us. The manager made it very difficult and was not respectful or responsive to us.

2026-01-20 • via Nuitee
T
Talel • solo_traveller • pl
8
2026-01-19 • via Nuitee
S
Schaeffer • couple • fr
9
2026-01-18 • via Nuitee
N
Nathalie • solo_traveller • fr
9
Contente dans l'ensemble
Pros:

Buffets variés, qualitatifs et quantitatifs.
Un employé à la réception très agréable.
Chambre spacieuse et propre.

Cons:

Deux autres employés à la réception très désagréables.
Des transats et matelas à l'extérieur laissés en désordre et trempés après un jour de pluie. Quand le soleil est revenu, personne pour s'en occuper...

2026-01-16 • via Nuitee
اسامه • couple • ly
6
2026-01-12 • via Nuitee
Z
Zouhair • couple • tn
10
2026-01-06 • via Nuitee
M
Mnaouar • solo_traveller • fr
9
2026-01-03 • via Nuitee
M
maurizio a. scardino • couple • be
7
2026-01-02 • via Nuitee
J
Jernau • family_with_children • nl
7
Pros:

It's a nice resort. The staff are very welcoming

Cons:

It's expensive for what it provides. We stayed in sousse at a similar resort for much less

2026-01-01 • via Nuitee
D
Djamel • couple • fr
10
2025-12-30 • via Nuitee
L
L. • couple • de
3
Nicht zu empfehlen!
Pros:

Die Lage

Cons:

Sauberkeit, zu teuer und Personal...

2025-12-29 • via Nuitee
A
Adel • solo_traveller • ly
6
2025-12-28 • via Nuitee
A
Ahmed Sharata • couple • ly
7
فندق جيد لا يختلف كثيراً عن غيره ، وادارته تحتاج توعية في سياستهم بخصوص معاملة 🇩🇿 🇱🇾
Pros:

Food is OK

Cons:

- The restaurant staff are not cheerful.
- At reception and when allocating rooms, they have double standards in dealing with customers according to their nationalities. 🇩🇪🇫🇷......🇱🇾🇩🇿
- There are many stray dogs.

2025-12-28 • via Nuitee
S
Saeid • solo_traveller • gb
4
2025-12-28 • via Nuitee
N
Naima • couple • dz
4
Pros:

Spacieux

Cons:

Les repas non variés et limités pour un hôtel 4 étoiles de la gamme vincci.

2025-12-28 • via Nuitee
F
Farouk • couple • ch
5
Pros:

Der Areal war sehr schön .

Cons:

Die Zimmer nicht komfortabel die Vorhängen und Badezimmer sehr schmutzig. In der Nacht die Treppen sind nicht beleuchtet. Essen ist fast jeder Tag die gleiche. Restaurant schmutzig. Tresor im Zimmer musste ich separat bezahlen pro Tag. Die frei ungepflegt Hünde i Pool und im Strand. Mehrmals meine Frau hat Angst gehabt.

2025-12-27 • via Nuitee
R
Regis • solo_traveller • fr
8
2025-12-27 • via Nuitee
E
Ehab • couple • ly
1
Receptionist was a thief i know the real price and he added 5€ I gave him because I arrived late night but the next morn
Pros:

Very dirty rooms bed sheets were yellow

Cons:

Worst night you can have in this hotel

2025-12-24 • via Nuitee
M
Morad • extended_group • ly
10
2025-12-22 • via Nuitee
H
hugo • couple • fr
8
2025-12-20 • via Nuitee