Zara Garden Hotel and Apartments

Hotels
9 (115 reviews)
Zzimwe Road , Kampala , ug

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly and professional staff
Cons:
Parking issues
Noise from terrace bar

Categories

Cleanliness
8.64
Generally clean and well-maintained, but there were issues with blocked drains reported.
Service
9.61
Staff were praised consistently for their friendliness and professionalism, especially Mary and Patrick.
Location
9.15
Great location with a lovely view, although some found it a bit far from the city center.
Room Quality
8.6
Rooms described as spacious and comfortable, minor issues with noise from the terrace bar.
Amenities
9.13
Excellent rooftop restaurant and other facilities, highly appreciated by guests.
Value for Money
9.09
Guests generally found the pricing reasonable for the quality received.
Food and Beverage
8.64
Breakfast and other food options were well received, but some mentioned room smells due to the kitchen.
Overall Experience
9.11
Most guests had a very positive experience and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:33

Property Description

Luxurious Accommodations
Zara Garden Hotel and Apartments offers elegantly furnished rooms with modern amenities including air conditioning, flat-screen TVs, and private balconies with stunning city views. Some rooms even feature fully equipped kitchens for added convenience.

Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, which serves a variety of delicious dishes ranging from African to Belgian cuisine. Special dietary requests such as vegetarian, dairy-free, and vegan options are also catered to, ensuring a delightful dining experience for all guests.

Convenient Location
Located just a short distance from popular attractions like Kampala Wonder World Amusement Park and Kampala Railway Station, Zara Garden Hotel and Apartments provides easy access to the city's key landmarks. With a paid airport shuttle service available, your travel convenience is guaranteed.

Experience luxury, convenience, and exceptional service at Zara Garden Hotel and Apartments. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 115 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.15
Room Quality: 8.6
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.11
J
Jens • solo_traveller • de
10
Pros:

A wonderful place, very central and still quite. A charming boutique hotel. I had a very spacious room, perfectly clean. The food in the two restaurants is very delicious.

Cons:

The internet was not always very stable but in the end good enough for essentials, also for virtual meetings.

2026-04-22 • via Nuitee
B
Bora • couple • ca
8
Our stay at Zara Garden Hotel and Apartments was pleasant, comfortable, peaceful, and exceeded my expectations. We would
Pros:

The property is beautiful, peaceful, and well-maintained, with a relaxing atmosphere that made it easy to unwind. The staff were friendly, welcoming, and always willing to help, which made a big difference throughout our stay.

We especially liked the spacious layout, the amenities on the property, and how comfortable and clean the apartment was. It felt secure and well-managed, which is always important when staying for an extended period.

Cons:

The only downside of our stay was the mix-up with our booking. We had reserved the penthouse for our stay but were instead given a 3-bedroom apartment. While the apartment was still spacious and comfortable, it wasn’t what we had specifically chosen, which was disappointing.

However, despite that mix-up, we genuinely enjoyed our stay and would still recommend the property to others looking for a calm and comfortable place in Uganda.

2026-04-19 • via Nuitee
N
Nana Yaw • extended_group • eg
7
2026-03-23 • via Nuitee
K
Kave • family_with_children • cd
7
2026-03-17 • via Nuitee
K
Kibrom • solo_traveller • us
10
I am amazed by how beautiful the hotel and accommodations are. Great value for your money. .
Pros:

Exceptional. A 5 star amenities. Great helpful and welcoming staff. Mary will greet you with a big beautiful smile. Staff are all professional and eager to help. They will go out of their way to make sure your needs are met. Breakfast is wonderful. The view from the rooftop bar and restaurant is amazing. I had such a great time. I will definitely stay at Zara garden hotel and appt. on my next visit.

Cons:

None

2026-03-08 • via Nuitee
A
Angel • solo_traveller • be
7
Ruth was amazing staff in general. But the breakfast? very poor
Pros:

Staff

Cons:

Someone came into my room while I was sleeping at 1AM did not nock nothing when I creamed he left…it’s only when I went to said they were sorry. No one came to me beforehand to explain that there had been a mistake about them coming into my room. I had to go and complain first before they apologized. If I hadn’t said anything, they obviously wouldn’t have said anything either. I was so scared that I couldn’t sleep until four in the morning.

2026-03-06 • via Nuitee
H
Humphrey • family_with_children • zm
8
Excellent place to be
Pros:

Enjoyed my stay and the staff are so welcoming

Cons:

None

2026-02-28 • via Nuitee
R
RUTH • couple • ug
2
Disappointed…AGAIN
Cons:

Clogged sink. There’s ALWAYS something happening with the plumbing when I stay at this place.

Couldn’t get a hold of the reception or restaurant ALL morning!

2026-02-14 • via Nuitee
N
Nobeel Qureshi • family_with_children • ke
7
2026-02-09 • via Nuitee
S
sarah • family_with_children • gb
10
2026-01-15 • via Nuitee
W
Wasswa • couple • gb
7
Nice place hidden away from the city chaos.
Pros:

The roof top terrace that gives the overall view of the city

Cons:

They delayed breakfast and it was served cold.

2026-01-14 • via Nuitee
M
Miriam • couple • ug
9
Relaxed and calm stay
Pros:

Conveniently located, clean, comfortable and courteous and friendly staff

Cons:

N/A

2026-01-13 • via Nuitee
V
Vanessa • couple • ug
9
Perfect
Pros:

Customer service

Cons:

Cleanses

2026-01-11 • via Nuitee
I
Insatiable256 • family_with_children • ug
5
MEDIOCRE
Pros:

I liked the lady at reception. She was very helpful and welcoming.

Cons:

I get that it was New years eve but guests weren't allowed to view the fireworks unless they paid ugx 250,000 for a pre planned buffet and a "surprise band" ( all the great entertainment was already booked in Kampala, it was more an up and coming band which is all good just don't over promise and under deliver). The bar and kitchen were also also closed during this time so you couldn't get service.

During my stay I counted 3 help stuff, 2 bell boys and one lady Birungi who picked up my room service calls and delivered the food. She was also the one they called to the bar that one time I went and waited for 30minutes after having tried calling from my room.

Their "Black forest" cake is anything but that or I was served stale cake. The food is like the hotel, pretty and shinny on the outside but no substance and or quality i'm afraid.

2026-01-08 • via Nuitee
R
rose • couple • eg
9
Pros:

I liked the breakfast and the staff were super friendly

Cons:

Nothing

2026-01-06 • via Nuitee
C
Christiana • extended_group • ug
10
Fantastic stay. We will definitely be back. 9/10.
Pros:

Spacious, clean rooms, great customer service

Cons:

Not very child-friendly.

2026-01-02 • via Nuitee
W
Wasswa • couple • gb
9
2025-12-30 • via Nuitee
S
Sheja • solo_traveller • ug
10
2025-12-29 • via Nuitee
T
Timothy • couple • ug
9
2025-12-27 • via Nuitee
G
Gurjeet • couple • in
8
2025-12-23 • via Nuitee