Cayena by Masaya Collection

Hotels
•
Independent
6 (3 reviews)
KM 39 TRONCAL DEL CARIBE, Guachaca, Santa Marta, Magdalena, 470009 , Guachaca , CO
57-314 800 5471

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Pets allowed

Facilities

Free breakfast
Front desk (limited hours)
Smoke-free property
Wedding services
Parking (limited spaces)
Free self parking
Beach sun loungers
Pool sun loungers
Beach towels
Free continental breakfast
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Delicious food
Cons:
Remote location

Categories

Cleanliness
6.33
The rooms are spotless, indicating good cleanliness.
Service
7.3
Staff described as friendly and helpful, with specific praise for Andrew.
Location
5.34
The hotel is remote, which is a slight drawback for some guests.
Room Quality
6.29
Spacious and well-appointed standard rooms noted positively.
Amenities
5.32
Access to beach club next door is a positive aspect.
Value for Money
4.78
General indication that the remote location affects perceived value.
Food and Beverage
7.33
Food described as delicious at both restaurants.
Overall Experience
5.3
Guests had an amazing overall experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:05

Property Description

Indulge in a serene escape at Masaya Collection Cayena, where beach bliss meets luxury.

Relaxation and Wellness
Unwind with onsite massages or take a refreshing dip in our outdoor pool, the perfect sanctuary for relaxation after a day of exploration.

Culinary Delights
Savor mouthwatering dishes at Restaurante Cayena, with daily complimentary continental breakfast and a vibrant bar/lounge to unwind in as day turns to night.

Comfort and Convenience
Our 10 well-appointed guestrooms offer complimentary wireless internet, safes for your valuables, and daily housekeeping, ensuring a comfortable and stress-free stay.

Located just a stone's throw from stunning beaches and natural parks, Masaya Collection Cayena is the ideal destination. Don't miss your chance to book your getaway today!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

6
Based on 3 reviews
Cleanliness: 6.33
Service: 7.3
Location: 5.34
Room Quality: 6.29
Amenities: 5.32
Value for Money: 4.78
Food and Beverage: 7.33
Overall Experience: 5.3
L
LAURA • couple • co
10
Paraíso
Pros:

El lugar es súper lindo, las habitaciones amplias y limpias

2026-09-08 • via Nuitee
J
Juan • couple • co
10
2026-09-04 • via Nuitee
J
Juan • couple • co
10
Todo el personal un 10. Son un amor ! Especialmente las chicas de recepción !
Pros:

Todo

Cons:

Luz inestable

2026-09-04 • via Nuitee
I
Itamar • solo_traveller • es
8
Pros:

La ubicación y el balcón.

Cons:

La limpieza

2026-09-03 • via Nuitee
L
Leonardo • couple • co
8
2026-08-26 • via Nuitee
R
Rita • couple • pt
9
Pros:

Hotel integrado no parque natural. Muito bonito e sossegado.
Funcionários simpáticos e prestáveis, principalmente a Daniela.

Cons:

Nada.

2026-08-21 • via Nuitee
E
Eve • family_with_children • fr
7
2026-08-18 • via Nuitee
P
pierre • family_with_children • fr
8
Pros:

Hotel de 10 chambres version chic et calme par rapport aux auberges a cote.. tres belle chambre.. tres belle piscine

Cons:

On ne peut pas se baigner dans la mer. Personnel peu souriants et pas pro ne parlant pas anglais. Un peu cher

2026-07-25 • via Nuitee
J
Jacobowitz • solo_traveller • de
3
Kein 5 Sterne Hotel!
Pros:

Die Anlage ist sehr schön, man ist mitten im Dachungel. Die Zimmer sind auch schön.

Cons:

Die Partymusik des direkt angrenzenden Hotels ist nachmittags sehr laut.
Die Massage war schlecht und lustlos.
Die Anlage ist etwas in die Jahre gekommen und bräuchte etwas mehr Pflege.
Das Personal ist unfreundlich.
Das Essen ist durchschnittlich und der Service im Restaurant schlecht und langsam.

2026-07-21 • via Nuitee
L
LAURA MELISSA • couple • co
8
2026-07-20 • via Nuitee
K
Karen • solo_traveller • nl
10
Paradise! Just book it!
Pros:

In one word amazing! Prachtig hotel in een prachtige omgeving, midden tussen de bomen in de prachtige natuur en pal aan zee. En fantastisch personeel❤️
Probeer de batido amarillo 🍹
Het zuster hostel Masaya ligt er naast maar door de goed geïsoleerde kamers heb je daar nauwelijks tot geen last van. Het hostel heeft een goede menu kaart en prima prijzen. Probeer de enyucado 😍 ook het (bedienend) personeel in het hostel is heel vriendelijk.

Cons:

Ik kan oprecht niks bedenken

2026-07-16 • via Nuitee
I
Ivana • solo_traveller • gb
9
Pros:

Everything was amazing. Jungle oasis! Just book it. Breakfast was amazing, staff kind and helpful and room was beautiful. I has an amazing time at this property. Shame they are only in Colombia! Guys you need to expand 🥰🤗

Cons:

Nothing. Honestly there was nothing!

2026-07-12 • via Nuitee
R
Robinson • couple • co
10
2026-07-06 • via Nuitee
A
Adriana • couple • co
9
Pros:

LA TRANQUILIDAD

Cons:

SERIA BUENO QUE EN LA DESCRIPCION DEL HOTEL COLOQUEN QUE NO SE PUEDE INGRESAR AL MAR DADO QUE ES PICADO ADEMAS DE MAR ABIERTO Y NO SE PERMITE NADAR EN EL.
ADICIOALMENTE QE LA CARTA DE ALIMENTOS SEA MAS VARIADO

2026-06-26 • via Nuitee
A
Ana Júlia • couple • br
4
Natureza 10, infraestrutura 0
Pros:

O lugar é lindo, perto do Parque Tayrona, na frente da praia, com bastante área verde e seguro. Os hóspedes tem acesso ao hostel ao lado, que tem uma boa academia, mais opções de comida e bebida.

Cons:

Minha experiência não foi boa no geral. A região tem um constante problema com falta de energia (isso parece ser bastante recorrente pelo que ouvimos), e o hotel não conta com um gerador. Então, durante o dia ficávamos sem luz SEMPRE e somente na primeira noite tivemos. Por isso, o ar condicionado nunca funcionou, nem mesmo os ventiladores, e as luzes oscilam muito. O calor foi tão insuportável que tivemos que sair do hotel um dia antes porque era impossível dormir, carregar celular, etc. (perdemos o valor de uma diária).

Além disso, somente uma das recepcionistas era empática com a situação, a outra nunca estava disposta a ajudar em nada. No café da manhã, a mesma coisa, atendentes sem a menor vontade de estar ali.

Por conta da falta de energia, as bebidas também nunca estavam geladas.

Em resumo, é um lugar lindo, mas o hotel parece estar abandonado ou mal administrado, com funcionários desmotivados e com muitos problemas de infraestrutura.

2026-06-25 • via Nuitee
C
Constanza • couple • cl
10
Buenisimo
Pros:

Las instalaciones y la ubicación

Cons:

Habían veces que el aire acondicionado no funcionaba porque la capacidad electrica bajaba

2026-06-22 • via Nuitee
I
Isabel • couple • us
10
Pros:

The staff were amazing. Such an amazing jungle beach paradise.

2026-06-19 • via Nuitee
C
Catherine • couple • au
9
Pros:

Had a lovely 3 night stay & it exceeded my expectations. Room was huge! Bathroom was huge. Balcony was also large. Breakfast was included and was great!!

Cons:

Nothing!!

2026-06-17 • via Nuitee
N
Noureddine • solo_traveller • it
10
Pros:

Eccellente eccellente stupendo

2026-06-07 • via Nuitee
N
Noureddine • solo_traveller • it
10
Pros:

Le migliore stanze della Costa !
Reception super efficiente !

2026-06-07 • via Nuitee