Palace Hotel

Hotels
7.7 (169 reviews)
Boma Road , Mbarara , ug

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great value for money
Cons:
Slow kitchen service
Misleading location information

Categories

Cleanliness
7.78
Overall, cleanliness was mentioned positively, especially about the tidy and organized rooms.
Service
8.25
Service was described as amazing with friendly and attentive staff.
Location
7.79
Centrally located, but some reviews indicated that it's not as close as advertised.
Room Quality
7.74
Rooms were noted to be spacious and comfortable, contributing positively.
Amenities
7.27
General amenities were good but lacked specific mentions; average quality for this hotel tier.
Value for Money
8.23
Several reviews emphasized great value for money, service, and comfort.
Food and Beverage
6.78
Food quality was described as good, but there were complaints about slow service in the kitchen.
Overall Experience
7.75
Guests generally had a very good experience and highly recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-16 08:49

Property Description

Luxurious Garden Oasis
Experience a stay like no other at Palace Hotel, where luxury meets tranquility in the heart of Mbarara. Garden Retreat: Unwind in our lush garden or socialize in the shared lounge. Indulge in delectable cuisines at our restaurant and bar. Convenience at Your Fingertips: Enjoy 24-hour front desk service, airport transfers, room service, and complimentary property-wide WiFi. Explore the picturesque surroundings with popular hiking trails, or opt for seamless travel arrangements with our car hire services. Your lavish getaway awaits at Palace Hotel. Book now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$10 per person per night when using an available extra bed.
    People 12 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 169 reviews
Cleanliness: 7.78
Service: 8.25
Location: 7.79
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 6.78
Overall Experience: 7.75
M
Maria • solo_traveller • ca
7
If you want a decent place, with a convenient price, thus is your spot
Pros:

The price

Cons:

Noisy, loud guests

2026-07-12 • via Nuitee
M
Morabet • solo_traveller • de
7
Gute, empfehlenswerte Unterkunft
Pros:

Gutes Hotel. Gutes Zimmer

Cons:

Das Restaurant, das Essen könnte viel besser sein.

2026-07-12 • via Nuitee
J
Jurgen • couple • be
9
Pros:

Comfortable room, nice breakfast, friendly staff
and serene environment

2026-06-30 • via Nuitee
S
Shainaz • couple • ug
8
It was a good night spent
Pros:

It was clam and comfortable

Cons:

The cleans was a bit lacking

2026-06-28 • via Nuitee
T
tonny • solo_traveller • ug
7
2026-06-25 • via Nuitee
A
Andrew • extended_group • nz
9
Been before- will be back again.
Pros:

Great location In Mbarara .great value for money.

2026-06-25 • via Nuitee
N
Nancy • solo_traveller • ke
10
Pros:

I loved the food .Chicken is memorable

Cons:

A lady waitress with a bad attitude didn't catch her name, but the guy has exceptional services.Lady at the reception is so friendly

2026-06-21 • via Nuitee
J
Julia • couple • de
8
Gut
Pros:

Gute Lage, Gartensitzmöglichkeiten, gutes WLAN

2026-06-19 • via Nuitee
O
Olga • solo_traveller • cd
9
Pros:

The staff were very outgoing and helpful

Cons:

The shower position compare to the toilet and the absence of a window in the bathroom.

2026-06-04 • via Nuitee
A
Atuhaire • couple • ug
8
2026-05-26 • via Nuitee
W
Wim • solo_traveller • be
8
2026-05-05 • via Nuitee
A
Asanka • extended_group • lk
6
Overall, the place was okay for the price. It offered good value, and the stay was generally comfort
Pros:

The location was excellent, and I really liked the room. It was comfortable, clean, and well maintained.

Cons:

What I didn’t like was the receptionist’s attitude. She was not greeting us or smiling, and I’m not sure why. It made the welcome feel less friendly and professional.

2026-04-28 • via Nuitee
C
Chaudhari Vikas • solo_traveller • ug
10
Pros:

Calm and peaceful place. Very good and friendly staff.

Cons:

Nil

2026-04-18 • via Nuitee
S
Sarah • solo_traveller • de
8
2026-04-15 • via Nuitee
W
WOJCIECH • couple • pl
5
Pros:

No comments

Cons:

Not clean

2026-04-11 • via Nuitee
J
James • solo_traveller • gb
5
Very relaxed staff… take that as a good or bad thing
Pros:

The location is quiet and there was a decent breakfast in the morning. In particular there was one member of staff who seemed really happy and welcoming!

Cons:

The staff were quite non-communicative - it’s like you would ask a question to them and it would seem like they’re ignoring you. The room was also not particularly comfy - very dated, and six thin windows which meant I could hear everything happening from the next building. I saw a mouse/rat come into my room from outside too. Honestly it was a bit disappointing overall.

2026-04-01 • via Nuitee
M
Miroslav • couple • cz
8
Pros:

Klidné místo blízko centra. Výborná snídaně.

2026-03-25 • via Nuitee
M
Maja Kirstine • solo_traveller • ug
8
2026-03-09 • via Nuitee
A
Anton • extended_group • fi
10
2026-03-04 • via Nuitee
V
Vaunf • solo_traveller • za
8
Mbarara haven
Pros:

Location, facilities, willingness of staff to accommodate guest preferences.

2026-02-26 • via Nuitee