Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Good food
Eco-friendly vibes
Cons:
Inconsistent service
Room quality issues
Cleanliness concerns

Categories

Cleanliness
7.88
The cement bungalows have issues with dampness and mold.
Service
7.85
Inconsistent service quality, with some staff being unfriendly.
Location
9.39
Excellent location near archaeological sites and surrounded by nature.
Room Quality
7.34
Deluxe bungalows are poorly designed, leading to discomfort.
Amenities
8.37
Good amenities with a large pool and restaurant.
Value for Money
8.73
Overall decent value considering the location.
Food and Beverage
8.88
Positive feedback on food quality, especially pizza.
Overall Experience
8.75
Mixed feelings, beautiful location but various service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:29

Property Description

Charming Oasis in Palenque
Hotel Maya Bell in Palenque offers a delightful stay just 1.3 km from Palenque Ruins. Tranquil Garden Retreat: Enjoy the serene garden, perfect for a leisurely stroll or unwinding with a book. Convenient Amenities: Benefit from free parking, a restaurant, and room service for a comfortable stay. Relaxing Outdoor Pool: Take a refreshing dip while admiring garden views. Explore nearby attractions like Aluxes EcoPark & Zoo and Central Bus Station. Experience convenience and relaxation at Hotel Maya Bell.

Book your stay now at Hotel Maya Bell for a memorable Palenque getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 538 reviews
Cleanliness: 7.88
Service: 7.85
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 8.73
Food and Beverage: 8.88
Overall Experience: 8.75
E
Edis extended_group tr
9
2026-05-10 via Nuitee
S
Sara extended_group uy
8
2026-05-09 via Nuitee
F
Francisco couple be
10
El hotel superó nuestras expectativas: instalaciones limpias y modernas, habitaciones cómodas y bien cuidadas, y una ubi
Pros:

Las instalaciones y la calma

2026-05-08 via Nuitee
G
Gabriela couple mx
9
Gran lugar cerca de las Ruinas de Palenque
Pros:

Ya son varias veces que me he hospedado en Mayabell y siempre es garantía de un lugar agradable y tranquilo para quedarse. Me encanta la vegetación y su alberca rodeada de muchos árboles.

Cons:

Como ya no quedaban muchas habitaciones nos tocaron la 18 y 19, que son cabañas qué quedan en un área un poco más rocosa. Si van con personas mayores recomiendo evitar esa área.

2026-04-25 via Nuitee
M
Michelle couple gb
8
The jungle surrounding made this special
Pros:

Being so close to nature
Swimming pool
Attentive and thoughtful restaurant staff
No hairdryer but was loaned one by reception

Cons:

The accommodation was very dark, cramped and the toilet not separated from the bed really ( just half swing door).
No English spoken by staff
Expensive

2026-04-20 via Nuitee
C
Celine couple fr
10
Pros:

Excellent !! L’endroit, les singes hurleurs le resto … tout était parfait 👍

2026-04-19 via Nuitee
V
Viveros Dominguez solo_traveller mx
10
Pros:

La tranquilidad

Cons:

Las habitaciones pequeñas , las cabañas

2026-04-16 via Nuitee
B
Bokern extended_group de
8
2026-04-04 via Nuitee
F
Frédérique couple fr
8
Une nuit à Maya Bell
Pros:

L'emplacement en pleine nature

Cons:

Les oreillers un peu trop durs , une chaise aurait été bienvenue

2026-03-28 via Nuitee
F
Fabrizio couple es
8
2026-03-27 via Nuitee
M
Michael couple it
7
2026-03-26 via Nuitee
C
claudine solo_traveller fr
6
Y venir pour le cadre pas pour l’hôtellerie
Pros:

La jungle alentour. La proximité du site. J’avais réservé trois nuits et entre les deux premières je partais à San Cristobal de las casas pour deux nuits et l’hôtel m’a gentiment gardé ma voiture sur son parking

Cons:

La saleté de la piscine non entretenue. L’équipement spartiate des chambres ( même pas une chaise,absence de rideaux occultants).le coût élevé des petits déjeuners. La lenteur du personnel. Le prix de booking augmenté de nombreuses taxes

2026-03-26 via Nuitee
N
Nicholas solo_traveller us
9
Felt like staying in the ancient Maya city
Pros:

I loved being walking distance to the Palenque site. Taking a colectivo or taxi into town was easy when necessary. The restaurant at the hotel is beautiful and has good food, it's just a little pricey. The staff are friendly and helpful. The A/C in the bedroom worked well. It's extremely peaceful and beautiful, and the howler monkeys are a nice touch (but might not be for everyone).

Cons:

There's no shop at the hotel and nothing nearby. It would be better to have a guest shop with snacks, bottled drinks, souvenirs. The pool a little rough looking.

2026-03-23 via Nuitee
D
Dianne extended_group us
10
Pros:

The location in the jungle and close to Palenque ruins, toucans, macaws and howler monkeys just outside our door!! The pool is wonderful and the restaurant very good and so convenient!

Cons:

Nothing

2026-03-19 via Nuitee
S
Sophie couple at
8
A unique rainforest experience with excellent food, warm service, and incredible wildlife, though the very humid rooms,
Pros:

The food was excellent and we really enjoyed it. Prices were reasonable, the service was very friendly and attentive, and there was live music on Saturday evening, which was a great atmosphere.

What we loved most was the location in the middle of the rainforest. We saw many animals right outside our door, including howler monkeys and even a hummingbird. 🌿🐒✨

Cons:

Although the pyramids are only about a 10-minute walk away, you unfortunately cannot access the entrance directly on foot. Tickets cannot be purchased there — they are only sold at the official ticket office (Taquilla Venta de Boletos Z. A. Palenque), which means you have to travel there first and then return by colectivo.

Unfortunately, the rooms were extremely humid. While they are nicely designed, the moisture made our stay a bit uncomfortable. Once it rained, our clothes did not dry for two days.

We are not entirely sure, but there also seemed to be a bit of mold on the blinds.

The pool was nice overall, but it is quite old and did not seem very well maintained.

2026-03-18 via Nuitee
D
Dianne couple us
10
Pros:

Everything!! The location is perfect for visiting Palenque ruins, we could walk there. Loved the pool area and grounds being able to see monkeys, toucans and macaws. The restaurant served delicious meals..

Cons:

Nothing

2026-03-18 via Nuitee
P
Paola couple it
8
2026-03-17 via Nuitee
S
Samantha couple gb
7
Nice property but poor standard room
Pros:

When we arrived early evening there was a nice welcome and speedy check in. The receptionist made an effort to translate into english about how to get tickets if we wanted to go to Palenque ruins the next day, which we really appreciated.

There was reliable hot water.

We enjoyed sitting on the terrace and saw some birds and the agouti. The grounds were very nice with a big pool. The restaurant and public spaces were well decorated. We ate in the restaurant all 3 nights as it is not easy to get to anywhere else without transport. The food was decent and not overpriced.

All staff we met were very friendly and helpful. We have very little spanish but they tried their best and we could see that they work hard.

Cons:

The bathroom was small with little space to put things and nowhere to hang even a towel. Although there was a mosquito screen on the window there were gaps around it and also under the bedroom door. We had a lot of ants in the room. We understand that we are in a natural setting so should expect some bugs but this was too many.

The bed was small and hard with no headboard. There was no comfort in the room.  Although we made sure to get a room with AC it was so noisy that we had to turn it off.

2026-03-17 via Nuitee
M
Matthias.l couple ch
7
Pros:

Actually, everything was fine.

Cons:

The outdoor area seemed somewhat forlorn to me; the pool and surroundings couldn't really be used.

2026-03-17 via Nuitee
E
Edmund couple cz
9
Pros:

Great place, very close to the archeological site. You can feel connection with the nature there.

Cons:

Staff is not able to speak English, or not willing? Hard to say, but definitely disappointed not to be able to talk to anyone there.

2026-03-17 via Nuitee