Hotel Fenix

Hotels
8.3 (1330 reviews)
12114 Avenida 7 Barrio el Salado , Cúcuta , co

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean facilities
Cons:
Issues with cleanliness
Inconsistent service
Room quality concerns

Categories

Cleanliness
7.59
Multiple reviews indicated issues with cleanliness, such as dust in rooms and dirty sheets.
Service
9.06
General positive feedback about staff friendliness and service quality.
Location
9.1
Several reviews praised the hotel’s proximity to the airport and local amenities.
Room Quality
7.55
Complaints regarding room comfort and amenities, such as hard pillows and lack of hot water.
Amenities
8.08
Some positive mentions for the pool but issues with the restaurant service.
Value for Money
8.54
General sentiment indicating good value considering location and amenities despite some drawbacks.
Food and Beverage
8.09
Breakfast was positively noted while some issues were cited regarding meal service.
Overall Experience
8.36
Overall experience varied, with a balance of positive services and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:48

Property Description

Luxurious Accommodation with Pool and Garden
Hotel Fenix, located in Cúcuta, offers a luxurious stay with an outdoor swimming pool, beautiful garden, and shared lounge. The 4-star property boasts air-conditioned rooms with private bathrooms and a terrace for guests to relax.

Convenient Amenities and Services
Guests can enjoy room service, a 24-hour front desk, and currency exchange facilities during their stay. Each room is equipped with a flat-screen TV, and some offer stunning city views. Wake up to delicious Continental and American breakfast options served every morning.

Relaxation and Recreation
Unwind in the hot tub available for all guests or explore nearby attractions like Comfanorte Ecopark. With free private parking and a close proximity to Camilo Daza International Airport, Hotel Fenix is the perfect choice for your stay in Cúcuta.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.3
Based on 1330 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
V
valentina del carmen • family_with_children • cl
1
Pros:

Es como un motel, música vallenata hasta altas horas un desorden, las habitaciones se escuchan todo , personal amable muy amable buena ubicación, restaurante muy rico, pero las habitaciones muy básicas , pero para el precio están bien.

Cons:

La música vallenata en todas las habitaciones no dejan dormir

2026-03-14 • via Nuitee
A
Alexa • couple • ec
9
Excelente
Pros:

Muy rico el desayuno

Cons:

No fui a la piscina

2026-03-13 • via Nuitee
J
Julio César • family_with_children • cl
10
2026-03-12 • via Nuitee
C
Carlysle • family_with_children • bs
10
Nice Hotel
Pros:

It was close to the mall and gym the restaurant was excellent along with the pricing with comfortable rooms

Cons:

No hot water in the shower.

2026-03-11 • via Nuitee
C
Carlysle • family_with_children • bs
10
2026-03-11 • via Nuitee
K
Kelly urbina • family_with_children • cl
8
2026-03-10 • via Nuitee
E
Edgardy • family_with_children • ve
10
2026-03-09 • via Nuitee
E
ESCALANTE • couple • co
7
2026-03-09 • via Nuitee
L
Luis • family_with_children • uy
10
Pros:

Excelente.

2026-03-08 • via Nuitee
E
Evaristo • solo_traveller • aw
8
Pros:

The staff ❤️

Cons:

No complain

2026-03-08 • via Nuitee
P
Pinzon Niño • couple • co
10
Pros:

EXCELENTE TODO

2026-03-05 • via Nuitee
A
Andres • family_with_children • co
10
2026-03-01 • via Nuitee
M
Miguel • couple • pe
10
2026-03-01 • via Nuitee
Y
Yulian • family_with_children • cl
5
2026-02-28 • via Nuitee
A
Aldo • solo_traveller • pe
8
Acogedor, relajante
Pros:

La calidad y sabor de los desayunos y almuerzos

2026-02-27 • via Nuitee
M
Marlene • family_with_children • ve
10
EN GENERAL FUE BUENA
Pros:

BUENA UBICACIÓN PORQUE ESTÁ CERCA DEL AEROPUERTO. EL HORARIO DEL DESAYUNO NO COINCIDIÓ CON MI ESTANCIA. EL PERSONAL AMABLE Y ATENTO

Cons:

NO ME GUSTÓ QUE NO TENÍA AGUA CALIENTE PARA BAÑARSE

2026-02-23 • via Nuitee
J
JENNYFER • family_with_children • cl
5
Hotel de solo una noche
Pros:

La comida del restaurante buena y la atención del personal

Cons:

Es un hotel muy antiguo y no hay aislamiento del ruido vehicular de afuera

2026-02-13 • via Nuitee
J
Jonaht • family_with_children • ve
9
Una experiencia de descanso fantástica
Pros:

La atención del personal es excelente y las intenciones me agradaron bastante

Cons:

Abría que mejorar algo las intenciones de la piscina, en su alrededor y areas...

2026-02-13 • via Nuitee
C
CARLOS • solo_traveller • cl
6
Agradable pero no cumplío las espectativas
Pros:

La habitación no tenía agua. Me cambiaron a una más pequeña y deteriorada.

Cons:

No había agua en la habitaron.

2026-02-12 • via Nuitee
E
Eduardo • couple • ve
10
2026-02-10 • via Nuitee