Hotel Fenix

Hotels
8.3 (1369 reviews)
12114 Avenida 7 Barrio el Salado , Cúcuta , co

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
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Review Highlights

Pros:
Good location
Friendly staff
Clean facilities
Cons:
Issues with cleanliness
Inconsistent service
Room quality concerns

Categories

Cleanliness
7.59
Multiple reviews indicated issues with cleanliness, such as dust in rooms and dirty sheets.
Service
9.06
General positive feedback about staff friendliness and service quality.
Location
9.1
Several reviews praised the hotel’s proximity to the airport and local amenities.
Room Quality
7.55
Complaints regarding room comfort and amenities, such as hard pillows and lack of hot water.
Amenities
8.08
Some positive mentions for the pool but issues with the restaurant service.
Value for Money
8.54
General sentiment indicating good value considering location and amenities despite some drawbacks.
Food and Beverage
8.09
Breakfast was positively noted while some issues were cited regarding meal service.
Overall Experience
8.36
Overall experience varied, with a balance of positive services and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:48

Property Description

Luxurious Accommodation with Pool and Garden
Hotel Fenix, located in Cúcuta, offers a luxurious stay with an outdoor swimming pool, beautiful garden, and shared lounge. The 4-star property boasts air-conditioned rooms with private bathrooms and a terrace for guests to relax.

Convenient Amenities and Services
Guests can enjoy room service, a 24-hour front desk, and currency exchange facilities during their stay. Each room is equipped with a flat-screen TV, and some offer stunning city views. Wake up to delicious Continental and American breakfast options served every morning.

Relaxation and Recreation
Unwind in the hot tub available for all guests or explore nearby attractions like Comfanorte Ecopark. With free private parking and a close proximity to Camilo Daza International Airport, Hotel Fenix is the perfect choice for your stay in Cúcuta.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.3
Based on 1369 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
G
Germán Alonso • solo_traveller • co
9
2026-05-06 • via Nuitee
M
Mariana Scarlet • family_with_children • es
10
Pros:

La atenciòn, y el servicio en general

2026-04-30 • via Nuitee
P
Patricia • solo_traveller • co
8
2026-04-25 • via Nuitee
G
GUSTAVO • solo_traveller • ve
8
2026-04-23 • via Nuitee
C
carlos • solo_traveller • aw
3
2026-04-20 • via Nuitee
L
LuisNatera • solo_traveller • ve
9
Excelente
Pros:

Buen hotel. La comida del Restaurante muy sabrosa. Precios económicos. Lo recomiendo. Gente muy amable y cordial.

2026-04-18 • via Nuitee
G
gustavo adolfo • solo_traveller • co
1
Fatal
Cons:

En la recepción tenían música con volumen muy alto , incluso se escuchaba en la habitación, y Luego cuando logro dormir me habrán la puerta de la habitación, indicando que no sabía que estaba ocupada . Luego cuando me fui a bañar no contaba con agua caliente

2026-04-18 • via Nuitee
F
Freitez • family_with_children • co
9
Fin9
Pros:

Todo

Cons:

Nada

2026-04-17 • via Nuitee
A
Alejandro • solo_traveller • co
8
2026-04-17 • via Nuitee
P
Paola.casanova • solo_traveller • cl
7
Pros:

Buenas instalaciones. La comida del restaurante muy buena

2026-04-15 • via Nuitee
L
Leonardo Jose • solo_traveller • cl
1
Muy pobre
Pros:

Nada

Cons:

Mal wifi. Poca presión de agua.

2026-04-15 • via Nuitee
K
Keilimar • solo_traveller • us
3
2026-04-14 • via Nuitee
M
Marlon • solo_traveller • ve
10
Excelente hospedaje
Pros:

Me gustó la disponibilidad inmediata, nos atendieron muy bien , nos dieron todas las indicaciones, la zona tranquila ,la cena (por nuestra cuenta) excelente y buen precio.
El desayuno incluído a la mañana siguiente muy bueno también, sin duda volveríamos.

Cons:

Nada que decir.

2026-04-12 • via Nuitee
A
Alvaro • solo_traveller • co
7
Es un buen hotel para descansar
Pros:

Ya lo conocía, y siempre me he sentido cómodo

Cons:

El servicio de TV muy regular.

2026-04-09 • via Nuitee
C
Carrasquel • couple • pe
7
Cumplió el propósito
Pros:

Excelente atención del personal

Cons:

Las almohadas muy duras y nada confortables

2026-04-09 • via Nuitee
S
sebastian • family_with_children • co
5
2026-04-04 • via Nuitee
R
Regla • solo_traveller • us
10
Pros:

Atención

Cons:

Nada

2026-04-04 • via Nuitee
M
Miguel • couple • cl
9
Bien para el precio
Pros:

Estaba limpio y muy buena atención del personal

Cons:

Que el Rest estaba cerrado por ser domingo

2026-04-03 • via Nuitee
C
castillo • family_with_children • co
8
2026-04-02 • via Nuitee
J
Josse • solo_traveller • us
3
No volvería , alto precio para lo que ofrece
Pros:

El desayuno es bueno

Cons:

Yo soy turista tenía mi sello en el pasaporte se lo mostra y aún así me obligaron a pagar impuesto ( cuando en Colombia es ilegal cobrar ese impuesto a turista que estén menos de 90 días en el país ) el Colchón muy malo, almohada incómoda , sábanas viejas

2026-04-01 • via Nuitee