La Creole Beach Hotel & Spa

Bel endroit agréable et le personnel est très avenant.

Great

Toller Strand

We decided to spent Christmas and New Year in this hotel, which seems to be perfect for holidays – from the pictures. They are a couple of things we would have loved to know before deciding for that hotel … which could have decreased either the frustration or just changed the decision …
Not everything is negative. Let’s start with the positive aspects : staff is really kind and attentive (majority …); very good location to visit the island, nice sand beach, fresh fruit juice in the morning, nice clean rooms, gifts every day in the room linked to local culture, the a la carte restaurant (not included in the full or half board), decoration for the celebrations and especially the St Sylvester Night (fireworks, animations, lights, dancing on beach, …).
But, because there is a big but …
- As everywhere apparently in Guadalupe, the beach is not private … which means that you have, all the time a serious flow of externals through the hotel. In theory they only use the beach but in reality, it is everywhere in the hotel … Even at swimming pool supposed to be for hotel guests only. There are only 6 or 7 umbrellas on the beach, and if you arrive two late … you don’t even have a seat. Same for the swimming pool with about 30 seats for 200 rooms …
- At reception, in restrooms, in corridors !, on sofas, in the garden for picknicks … plenty of people who are not from the hotel …
So noise, trash bins full, queue for restrooms, … Even the sport room is “open” as no card to access (0 towels each time we went). If you go in the morning for an excursion, when you come back : no parking place, no place in the hotel for you … No Control. And if you are at the beach and wish to eat, because of the number of external, you may wait one hour … for a pizza or a sandwisch (quickly out of stock) for lunch.
Without saying that in the evening at the bar (show place), a couple of times, no seat to “watch the show or listen to the music” because of externals. Even at St Sylvester, we wanted to take an aperitif … and it was “closed” for us … because externals had booked all the seats and tables.
Restaurant (buffet) is also open all the time for external guests which makes it too crowded and often devastated. Christmas night was in particular an awful experience : noisy, a real “canteen” impression, full of guests, … Just bad.
There are signs saying don’t bring your food from outside or reserved for hotel guests but absolutely no control or remark so useless.
It is not a cheap hotel, esp. at that period and you would expect a bit more consideration. Even if the rooms are comfortable, bathrooms are basic (shower in bath and not easy to adapt temperature of water).
In the corridors, you find people who should not be there, giving you a non secure feeling (smoking … and not cigarettes …).
In the morning, for breakfast, if you are early (because after it is too noisy you cannot enjtoy the place), you have the choice between inside (noise and “traffic”) or outside where you have chicken and birds making their dejections all over the place, incl. seats.

I've been here 2 hours and am still waiting for someone to deal w the AC, had to go to 2 on-site restaurants to get a bucket for ice and then the ice, of course, and was robbed on a short walk just outside the hotel when a necklace was ripped off from behind, the only option for dinner (now that I'm wary of leaving the grounds) is €40 onsite, sparse towels, very limited amenities, no late checkout whatsoever. The hotel+restaurant are highly touted but this is my 2nd visit and things are not/have not improved. The plus is it's nearer the airport than many and most, but hardly all, the staff are kind and trying to be helpful.

Generally very high satisfaction with hotel. Very good and high service overall. Hotel is clean. Nice swimming poll and hotel beach. Staff very helpfull.

- l’emplacement
- l’animation des soirées
- le personnel d’entretien

clean beach to swim at

The bathroom in 610 is a serious safety hazard - the tub is too high and shower is not enclosed, water on floor - slippery when wet. I actually fell…. and when I mentioned it at check out it was not taken seriously. Someone may get hurt, like me again or worse if this is not addressed.

We had a wonderful stay at La Creole and enjoyed our stay from start to finish. We highly recommend this hotel.

Rooms:
We chose to stay on the Mahogany side as having a balcony is important to us. The Junior Suite Family was perfect with a beautiful view of the ocean. It was simple but everything we needed. We found it helpful to keep the upstairs bedroom door closed during the day to keep the room cool. The kitchen had almost everything you would need for the week and though the bar fridge was small it was quite cold- perfect for drinks and groceries. We did purchase paper towel for the week as we preferred to wipe down the kitchen table and cooking surfaces/counter daily. The Carrefour express was close by and had everything we required. Many previous reviews complained of lack of hot water. We had zero issues whatsoever. We each had two showers a day and hot water for each one.

Staff:
Every staff member we interacted with was professional, friendly and helpful. We loved the front desk staff; they even helped us make restaurant reservations as we do not speak French.

Grounds/ Beach:
The hotel grounds were beautiful and very well kept and cleaned daily. We were very impressed as cleanliness is important to us. The manicured gardens and lawns were lovely.

The beach was not our favorite and therefore we did not spend much time there. This was our one disappointment of our stay. We understand and respect that all beaches in Guadeloupe are public, however at many other hotels on the islands the public was not permitted to use the hotel loungers/ chairs. We found that these were taken over daily and this left us disappointed. Our other complaint about the beach was the music being played from the hotel beach bar. We are open to many types of music and understand that some lyrics are suggestive in nature however the music being played was sexually explicit and vulgar- with so many young families this seemed inappropriate to hear daily. We assumed that it was a language barrier as the song lyrics were in English and those working the bar did not speak any English. It just did not seem appropriate.
Beach towels were provided and could be exchanged daily at the side of the beach bar building.

Parking:
We had read reviews prior to visiting that parking could be difficult. We did rent a car for the week from the airport (highly recommend Sixt) and therefore this was a bit of a concern for us. Arriving on the weekend was daunting as there are parties and weddings that take place at the hotel, making parking a challenge. It truly is a large lot, and they have done their best to create as much parking as possible. We found that the best solution for us was to venture all over the island early in the morning and come back between 2-4pm in the afternoon and leave the car parked for the rest of the evening. It is the evening and returning late from dinner (8pm and later) that is when parking is the biggest issue. We chose to have dinner within walking distance each evening to avoid any issue. This solution worked perfect for us and honestly getting up early made for less people on the beaches and at local gardens, zoos and distilleries. We never had an issue finding parking.

Bars/Restaurants:
We are not big fans of buffet meals, but the breakfast buffet was excellent. We usually arrived with the first half hour of opening, and it was very quiet. Excellent food selection and made to order options, smoothie bar, breads, pastries, fruit and juices.
We appreciated that the drinks from the bars could either being paid in cash or charged to the room. Yureli beach bar offered a great selection of drinks as did the Rhum bar. Their wine selection was minimal but great tasting, and their mixed drinks were excellent.

Boutique:
The onsite boutique offers many beautiful one-of-a-kind pieces- high quality and well worth the price. Many small businesses sell within the shop from jewelry to swimwear, cover ups, bags and dresses.

Très bel Emplacement, taille du complexe et organisation, chambre avec terrasse , espaces préservés, nature et environnement paisible et très cosy, excellent petit déjeuner. Magnifique plage et piscine.

Belle chambre petit déjeuner super les repas

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