Koukis club

Nothing

Coffee was really bad.

Nulla

Breakfast very basic and exact same selection each day. Made breakfast a chore rather than looking forward to. Although hotel modern and in good condition it lacked attention and character. The food at the beach front restaurant was also a bit disappointing compared to others and overpriced. We preferred to drive to other choices. (If they put a bit more effort in at breakfast and nice touches this place could be great given location and standard of rooms).

Very poor wifi in the rooms and limited English speaking channels on the TV meant that even though it was smart, flat screen TV, no access to online services such as netflix etc. Not a problem mostly as we spent our time out of the rooms but was a frustration that with some wifi boosters could easily be fixed and in this day and age is basic level of service expected in any hotel. Breakfast, although I can see the effort attempted was very poor so we only went on one day. Limited choice, cold meats and cheese, some fruit, cereal, boiled eggs. Also problems with wasps which they attempted to manage by laying out honey but unfortunately just meant you were constantly bothered whilst trying to eat so not very relaxing despite the beautiful view. Rooms not well cleaned - drains in the bathroom were disgusting and we ran out of toilet roll and had to ask for more (which they gladly supplied). Pricey drinks at the bar and we were very disappointed that despite being guests of the hotel we still had to pay for the beach beds at 20 euros a day. We also had loss of water on 2 days and loss of electric on another although these issues were quickly resolved. Also a lot of the pool sunbeds need replacing and were ripped or dirty. With a little more investment this place has the potential to be a gold mine so just needs a bit more love and attention and you could charge more for your rooms.

Opening the lock on the door was very complex with a series of left and right turns and I was never able to open it myself. The owner had to come up to show my husband how to get in and my husband eventually seemed to get the knack of it but it shouldn't be so difficult to get into the room. I'd highly recommend updating the locks. One thing that really surprised us was a lack of basic amenities for the room like a bar of soap or handwash for your hands. We would have brought some if I knew but this is the first hotel I have ever stayed at where they don't provide at least one bar of soap. There was also no dishtowel for the kitchen or anything to wash our dirty glasses or dishes. Since we were only there a few days we didn't really want to have to go out and buy things and we needed the hand soap right away when we used the toilet. We could have used a bit more instructions when we first arrived about how things worked, the issue with the door, and how to check in and check out. We were later in the season and it was quieter so maybe this explained why we didn't always see staff. No one was at the desk when we arrived and the doors were locked the day we left. Sometimes the bartender was at the bar to help with drinks and towels and sometimes they weren't. The one thing that we didn't realize when we booked was how isolated our location was. There were a handful of restaurants, a few hotels or beach clubs (during the day) and not much else. There was a bus to get into Zante town but we waited for an hour one day even before the posted schedule and it never came. We didn't have a car and it was not really walkable to go through the roadways in the dark so this is just something to keep in mind.

There wasnt wifi in our room at all, and even if we got the wifi it was very slow, couldnt have a normal voice call.

The wardrobe was not enough for our clothes. The breakfast was very limited choice.

Breakfast did not have a great selection of food. Same everyday. Some days the cold cut meat looked not appealing.

The shower needed renovating. Took a long time for warm water to come through. The breakfast is fairly basic - cold buffet but we’re fine with that. We ate too much in the evenings anyway! The pool bar plays music - usual chillout beats mostly but sometimes it was too loud. It would have been nice to have a break from it from time to time.

We only had cold water in the room early in the morning, which means that if you rise early, you may learn to enjoy a cold shower.

The breakfast was limited in variety. Tables were often found with the condiment containers to be empty. The cutlery is also nearing the end of its life.

The kitchenette was somewhat lacking; no kettle, sharp knives or bottle opener. Which may also be a positive point: go enjoy the great local restaurants! :)

Was disappointed that the kid’s play area didn’t exist any more - this was a big reason for booking this hotel and is shown in the photos
Lots about the hotel felt a bit worn and in need of attention (some sun beds were moldy, the fence on my balcony was wobbly)
Was lacking in a clear reception and greeting - it’s not obvious on arrival where to go to check in, and you don’t feel you have someone to go to for recommendations or other help. And it just lacked the hospitality welcome - some staff were nice and friendly but overall didn’t get the ‘Greek warmth’ that you hope for.
The hotel taverna was very hit and miss on service (first time waited an hour for just our drinks, second time was better)
The breakfast was ok, but a shame that there was no variety (ie some egg choices or a rotation of what was laid out for self service), and fruit juice etc wasn’t fresh (it was a vending type machine)
The Wi-Fi was terrible - obviously don’t want to use lots on holiday but it should be extended to reach the rooms properly
Is not currently reflecting a 4 star, needs updating or changing to a 3 star (even by typical Greek standards)

The beds were very hard and uncomfortable, so unfortunately we didn’t get a good nights sleep.