Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good food and services
Great location
Cons:
Cleanliness issues
Some menu items disappointing

Categories

Cleanliness
7.8
On a second glance, the hotel room was not entirely clean.
Service
9.3
The staff was very friendly and attentive.
Location
9.3
Great location, close to the cable car.
Room Quality
8.8
Standard quality for this hotel tier.
Amenities
9.3
Indoor/outdoor pool and spa services were available.
Value for Money
8.8
Good price for the services offered.
Food and Beverage
8.3
Food was very good but one dessert did not meet expectations.
Overall Experience
8.8
Overall, a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 22:47

Property Description

Stunning Alpine Retreat

Luxurious Accommodations: The Crystal VAYA Unique boasts rooms with large windows and balconies, providing breathtaking views of the Ötztal Alps. Some rooms even offer panoramic mountain views, ensuring a truly immersive experience.

Culinary Delights: Indulge in a culinary journey that blends traditional flavors with modern twists. The hotel's cuisine is a delightful fusion of the past and present, promising a memorable dining experience for guests.

Ski-in, Ski-out Convenience: With direct access to the Obergurgl/Hochgurgl ski area, guests can easily explore 110 km of pristine slopes ranging from 1,800 to 3,080 meters above sea level. After a day of skiing, unwind at the après-ski bars or cozy mountain huts nearby.

Experience the epitome of alpine luxury at The Crystal VAYA Unique. Book your stay now for an unforgettable mountain getaway.

Important information:

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.

Please note that when booking more than 5 rooms different cancelation policies may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 890 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
V
Valentina • family_with_children • at
5
Mixed
Pros:

Personal und Frühstück

Cons:

Zimmer bzw Balkon waren leider nicht sauber und abgenutzt. Fürs parken extra zahlen. Rezeptionsöffnungszeiten recht kurz und in der Früh finde ich zu spät. Zwar war das Frühstück in Ordnung, Abendessen jedoch weniger.

2026-07-09 • via Nuitee
P
Paul • solo_traveller • de
4
Chosen of the location. Will not return.
Pros:

Large facility, nice spa

Cons:

Poor quality breakfast, e.g. scrambled eggs were completely cold. No flexibility to check us in about an hour early with no good reason other than they didn’t want to.

2026-07-09 • via Nuitee
M
meitav • couple • il
10
Pros:

צוות נהדר פקידי קבלה שעזרו לנו וייעצו מה לעשות בתנאי המזג אוויר שהשתנו כל רגע, ארוחת בוקר מצוינת, מתקני מלון מושלמים חדר ספא מדהים, 3 בריכות מול נוף מטורף

Cons:

כריות לא נוחות כל כך

2026-07-09 • via Nuitee
C
Claudia • couple • ch
6
2026-07-06 • via Nuitee
L
Louise • couple • gb
10
Lovely and peaceful, excellent dinner and breakfast. Fantastic location
Pros:

Lovely room, fantastic views, very friendly staff and secure motercycle parking, excellent pool and spa facilities

2026-07-06 • via Nuitee
J
Josef • extended_group • at
9
Tolles Hotel mit ausbaufähiger Rezeption
Pros:

Super schone Zimmer und Hotel. Toller Wellnessbereich. Sehr gutes Frühstück und Abendessen

Cons:

Die Rezeption beim Checkin eine einzige Katastrophe. Trotz vorab übermittelter Daten aller 10 Gäste und Online Checkin hat die Angelegenheit fast eine Stunde gedauert bis alle ihre Zimmerkarte hatten. Das meiste Personal spricht nicht Deutsch in einem Hotel in Österreich!!!

2026-07-05 • via Nuitee
V
Vladislav • couple • de
8
2026-06-03 • via Nuitee
S
Slawomir Robert • family_with_children • pl
8
Jest dobrze, ale jest potencjał na lepiej.
Pros:

Nowoczesny, czysty hotel, położony bezpośrednio przy ośrodku narciarskim. Pokoje przestronne z balkonem. Basen, SPA, restauracja, bar, podziemny garaż dodatkowo płatny. Jedzenie raczej średnie - jeśli oczekujesz lokalnych dań, to nie otrzymasz. Personel bardzo pomocny i miły.

Cons:

Bardzo gorąco w pokoju, regulacja niestety nie funkcjonowała.

2026-05-26 • via Nuitee
C
Claudia • family_with_children • ch
10
Super Erholung durch Sport, gutem Essen und Wellness! Wir kommen gerne wieder.
Pros:

Perfekte Lage. Freundliches, professionelles Team an Rezeption, Restaurant, Housekeeping und Wellness. Essen war abwechslungsreich, frisch und leckere. Grosse Auswahl beim Frühstück!

Cons:

Zu wenige bzw. sehr enge Parkplätze im Haus, aber das öffentlichen Parkhaus um die Ecke war eine gute Alternative mit der dieser kleine Makel problemlos kompensiert werden konnte.

2026-05-26 • via Nuitee
H
Holger • family_with_children • de
8
TOP
Pros:

Lage

Cons:

Die engen Parkplätze

2026-05-26 • via Nuitee
C
Carsten • solo_traveller • dk
9
2026-05-18 • via Nuitee
P
Peter • couple • de
9
2026-04-26 • via Nuitee
W
Wolfgang An • solo_traveller • de
8
Pros:

Es war im allgemeinen sehr git. Tolle Lage. Toller Wellnessbereich.

Cons:

Aber bei den Mahlzeiten hat man schon deutlich gemerkt, dass es das letzte Öffnungswochende war.
Wobei ich natürlich denke, dass ihr euch alle die freie Zeit redlich verdient habt!
Also es soll keine riesige Kritik sein, nur als kleine Anmerkung

2026-04-23 • via Nuitee
W
Wayne • family_with_children • gb
9
Great location, room, food and pool facilities
Pros:

Awesome spot. Highly recommend
Close to the slopes
Great food
Great pool for the kids to play

2026-04-20 • via Nuitee
S
Stacey • family_with_children • gb
9
2026-04-20 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-04-19 • via Nuitee
F
f7fc79c9277d7254be4b719dbd8a0531 • extended_group • de
8
Insgesamt ein feiner Aufenthalt!
Pros:

Sehr gute Lage u. korrekte Ausstattung!

Cons:

Speisesaal auf schnellen Durchsatz organisiert!

2026-04-18 • via Nuitee
6
616b1ea839187261dd1d64b357f9c4b8 • extended_group • de
7
2026-04-17 • via Nuitee
6
67a97cb2ecf172ee2838b18dc0df56f3 • couple • at
8
2026-04-16 • via Nuitee
5
509b90a46833724bce30dca69ef76e78 • couple • de
10
Pros:

Lage, Service, Ambiente wahnsinnig gut.

2026-04-16 • via Nuitee