Bezel Bungalow Nuwara Eliya

Hotels
1 (1 reviews)
Parame Under Bank New House Bambarakela , Nuwara Eliya , lk
chamath48@gmail.com

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Car hire
Packed lunches
Non-smoking throughout
Shared lounge/TV area
Shared kitchen
Paid WiFi
See all facilities

Review Highlights

Cons:
Poor coordination and lack of accountability in managing confirmed bookings
Inconvenience caused during the trip

Categories

Cleanliness
5.5
Cleanliness was not specifically mentioned in the review.
Service
3
Poor coordination and lack of accountability in managing confirmed bookings.
Location
6
Located in Nuwara Eliya.
Room Quality
5.5
No feedback on room quality provided.
Amenities
5
No feedback on amenities provided.
Value for Money
3
Inconvenience caused due to the property's lack of coordination.
Food and Beverage
5.5
No feedback on food and beverage services provided.
Overall Experience
3
Highly disappointing experience with poor coordination and lack of assistance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 16:16

Property Description

Scenic Location: Nestled in the picturesque town of Nuwara Eliya, just 5.1 km from Gregory Lake.
Comfortable Accommodation: Each room features a cozy seating area, private bathroom, and free toiletries.
Convenient Amenities: Enjoy free private parking, a shared kitchen, and a 24-hour front desk for a hassle-free stay.

Important information:

Please inform Bezel Bungalow Nuwara Eliya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for US$10 per person per night when using an existing bed.
    Children up to and including 11 years old stay for US$10 per person per night when using an available extra bed.
    People 12 years old and over stay for US$12 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in some hotel rooms and costs USD 1.30 per 24 hours.

Location

Guest Reviews

1
Based on 1 reviews
Cleanliness: 5.5
Service: 3
Location: 6
Room Quality: 5.5
Amenities: 5
Value for Money: 3
Food and Beverage: 5.5
Overall Experience: 3
S
Senarath • young couple • lk
1
Room Not Available Despite Confirmation – Poor Coordination
Cons:

We made a confirmed reservation through Booking.com for one night—check-in on 16th April 2025 and check-out on 17th April 2025. The booking was completed on 15th April 2025, and we received a confirmation from Booking.com. Upon arriving in Nuwara Eliya on 16th April, I contacted the property (Bazel Bungalow) to inquire about our reservation, only to be informed that no such booking existed in their system.

Despite providing the booking details, we were told that there were no available rooms, as the property was fully booked. As a result, we had to make alternative arrangements at another hotel at the last minute. This experience was highly disappointing and showed a lack of accountability in managing confirmed bookings, which caused considerable inconvenience during our trip.

Afterwards, the property cancelled our booking without offering any proper explanation or assistance, further adding to the frustration.

2025-04-29 • via Nuitee