Hotel Hartenfels

Hotels
7.9 (8 reviews)
Zug 490 , Lech am Arlberg , at

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Geräumige Zimmer
Ausgezeichnetes Essen
Gutes Frühstück
Cons:
Inneneinrichtung leicht veraltet
Hoher Preis

Categories

Cleanliness
7.81
Standard quality for this hotel tier
Service
8.78
Sehr nettes Personal
Location
8.32
Balkon mit toller Aussicht
Room Quality
7.27
Inneneinrichtung etwas in die Jahre gekommen
Amenities
7.8
Standard quality for this hotel tier
Value for Money
7.26
gehobener Preis
Food and Beverage
8.31
Das Essen ausgezeichnet und ein sehr gutes Frühstück
Overall Experience
7.68
Positive overall experience, would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:12

Property Description

Traditional Sauna and Garden with Terrace
Hotel Hartenfels offers a tranquil retreat with its traditional sauna and spacious garden with a terrace, perfect for unwinding after a day of exploring.

Cozy Country-Style Rooms with Modern Amenities
Enjoy the comfort of bright, country-style rooms equipped with a flat-screen TV, DVD player, balcony, and modern bathrooms with complimentary toiletries and bathrobes.

Delicious Regional Cuisine and Relaxation Facilities
Indulge in hearty regional specialties at the rustic restaurant, savor a buffet breakfast with Alps views, and take advantage of the solarium, steam bath, and garden activities.

Book your stay at Hotel Hartenfels to experience a perfect blend of relaxation and adventure in Lech.

Important information:

Please note that the kitchen is closed on Wednesdays.

Pets are allowed upon request for a surcharge of EUR 20 per pet per night.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 11 years old stay for € 105 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for € 126 per person per night when using an available extra bed.
    People 17 years old and over stay for € 140 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 8 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 7.68
P
Philippa family_with_children gb
5
Lovely place and good sensible food but extraordinary eccentric and poor level of customer service.
Pros:

Location and traditional style, and waiter/ cleaners all great. Ski room good. Apartment good (except for broken shower which was never fixed)
Wellness area adequate.

Cons:

The manageress Nancy lacked any charm and made us feel like we were distinctly unwelcome. Owner whilst keen to welcome at times somewhat lewd and inappropriate with our teenage family.
When a repair was done to a defective shower it did not cure problem yet we were chastised by Nancy at dinner for not thanking management fir the (non) repair. In fact the Shower head still fell to the floor and we had not thought repairs completed.

2026-01-30 via Nuitee
T
THOMAS family_with_children nl
9
2026-01-16 via Nuitee
J
Jana extended_group de
9
Sehr gutes Essen, freundliches Personal, gerne wieder
2025-11-06 via Nuitee
K
Karin extended_group at
10
Jederzeit wieder
Pros:

Die Zimmer sehr geräumig und schön.
Das Essen ausgezeichnet und ein sehr gutes Frühstück.

2025-09-07 via Nuitee
M
Marc extended_group de
7
Pros:

- Sehr nettes Personal
- Gutes Frühstück
- Balkon mit toller Aussicht
- Große Wohnung

Cons:

- Inneneinrichtung etwas in die Jahre gekommen
- gehobener Preis

2025-07-13 via Nuitee
A
Agata with friends pl
10
An unforgettable stay in Zug!
Pros:

Herr Wolf and Frau Nancy are caring and most thoughtful hosts - they made sure that our stay at Hotel Hartenfels was all we could hope for! A friendly welcome with helpful tips about skiing in the area was followed by a week of attentive hospitality. The breakfast selection was lovely and perfect for a day of skiing (the cable car is just a few minutes away!), while the local dishes served for dinner were always tasty and very filling. The rooms are spacious and very designed and tidy. It’s clear that this is a family establishment run with passion and attention to every detail. Can’t wait to go back!

Cons:

There is nothing to dislike - the location, hosts and food are great!

2025-03-22 via Nuitee
P
Patrick solo traveller de
1
It was a declaration of human and moral bankruptcy. Never again!
Pros:

There was nothing positive to say about it.

Cons:

I didn't like the fact that they treated guests like dirt, threw them out the door and kept all the money I had paid in advance because the hotel didn't receive a direct request from me about my dog, as requested. And that even though I only ever had to activate the search filter “Pets allowed” on Booking so that I never had even the slightest hint of a problem with the dog. I think this is exactly why the search filter exists.

2024-02-21 via Nuitee
A
Anina young couple ch
8
Very good
2024-01-25 via Nuitee