Hirschenwirt

Hotels
7.9 (7 reviews)
Nölling 6 Gasthof Restaurant , Graz , at

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Fax/photocopying
Tour desk
Packed lunches
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
See all facilities

Review Highlights

Pros:
Clean and comfortable environment
Cons:
Poor customer communication
Complicated self-check-in process
Missing mosquito net
Room temperature discomfort
Unpleasant check-out experience
Unexpected city tax fee

Categories

Cleanliness
8
Guests acknowledge that the hotel is clean and comfortable, indicating attention to hygiene.
Service
4
Service received negative feedback due to poor communication and check-in process difficulties.
Location
5
There was no specific mention of location, implying a neutral position on this aspect.
Room Quality
4.5
The absence of an advertised mosquito net and issues with room temperature affected the quality of the stay.
Amenities
5
Amenities were not specifically mentioned, suggesting they meet basic expectations with no critical issues reported.
Value for Money
3.5
Guests mentioned additional costs like the city tax not being communicated upfront, resulting in dissatisfaction with the overall value.
Food and Beverage
5
Food and beverage services were not evaluated in the provided review.
Overall Experience
4.5
The overall experience was marred by service issues and an unpleasant check-out encounter.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 10:05

Property Description

Idyllic Retreat in Schönbühel an der Donau

Nestled in Schönbühel an der Donau, Hirschenwirt offers a serene escape just 11 km from Melk Abbey. Garden Oasis and Culinary Delights await guests, with a shared lounge and restaurant on-site. For those seeking adventure, the hotel boasts a sun terrace and is a hub for outdoor activities like hiking and cycling. Balcony Views and Free WiFi enhance the stay, providing a touch of luxury and connectivity. Explore nearby attractions such as Lilienfeld Abbey and Herzogenburg Monastery, ensuring a memorable stay. Book now to experience the charm of Hirschenwirt and create lasting memories in Schönbühel an der Donau.

Important information:

Please note that the restaurant is closed on Monday and Tuesday.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.9
Based on 7 reviews
Cleanliness: 8
Service: 4
Location: 5
Room Quality: 4.5
Amenities: 5
Value for Money: 3.5
Food and Beverage: 5
Overall Experience: 4.5
K
Katalin • young couple • hu
9
Superb
2024-08-10 • via Nuitee
I
Ihor • young couple • ua
3
Poor
Cons:

I would like to leave a review about this place as I stayed there for 2 days.

This place mostly matches the description, it is clean and comfortable enough. However, there is a very big problem with customer communication, which the owner might consider normal, but I do not.

First, we received instructions for self-check-in. However, I would not call it an instruction because all it included was the code for the safe. But finding this safe with the key and figuring out which of the 12 locks it opens was something I had to guess myself. After a long journey, the last thing you want is to go through a quest to check in. Without a phone call, we couldn't manage to do it. I certainly do not want to interfere with the administration's work, but it would be nice to write a clear template instruction on how to find the safe with the key and which safe number it is.

Secondly, the description of this room stated that there is a mosquito net. Our room did not have one, so the first night, instead of sleeping, we had to hunt mosquitoes. The next night we had a choice of either sleeping with a closed window in a hot room without fresh air or opening the window. We chose the option with the closed window. If you have already booked this place, I highly recommend buying a mosquito repellent. There are many mosquitoes, and it is very difficult to sleep with an open window; each of us had between 5 to 8 bites per night.

Lastly, the most unpleasant experience: 30 minutes after checking out, we received a message on Booking.com with threats of calling the police because we forgot to pay the city tax of 10€. No one told us about this during our two-day stay. We understand that we should have checked this on Booking.com and left the money, but such communication with the customer is not normal. At the very least, the first message could have been a reminder, not a threat.

2024-08-02 • via Nuitee
H
Hulkova • young couple • cz
9
Superb
2024-06-24 • via Nuitee
D
Derek • young couple • gb
6
Pleasant
2023-08-13 • via Nuitee
F
Fang • with friends • sg
9
very good, very friendly couple
2023-05-22 • via Nuitee
P
Pauline • family with young children • at
10
Great place to stay in a beautiful area
Pros:

We were there for a short stay (1 night) but the host went out of her way to accommodate a late request for breakfast earlier than expected. The location is beautiful and the rooms are comfortable

2022-10-25 • via Nuitee
I
Ivan • young couple • sk
9
Fantastic food, kind owners, perfect accommodation
Pros:

The owners were very kind, helpful. We felt like being family members. Pension is located in a very small village close to Melk and Shonbuhel castle. There is beautiful view on a small church right from the pension. Room was big and comfortable, so was the bathroom. Everything was very clean. The food was AMAZING! Real home cousin. We didn't even think to dine at some other place once we had our first dinner here. Breakfast also very good.

2022-09-18 • via Nuitee