Hotel Reserva Aguamarina

No había agua caliente en la ducha ni en el lavamanos. Hace falta algún mueble en la habitación para guardar ropa y alguna luz para la mesa de noche.

Unclear instructions for getting to the hotel. You may not call yourself eco-friendly if you don't even provide potable water, which directly leads to buying plastic bottles.

Food , very basics, the same everyday.

There are many things I did not like. The staff is not really friendly, you don't feel they are willing to make you feel welcomed. There is no WIFI, the room was very basic in comparison to the price paid. The breakfast was good but just that. The tv is 20" and there are only national channels.

No comments about

Staff pushing tour packages in advance without even explaining anything.

I kept hearing "this is the best hotel in Playa de Ladrilleros". I think management is living off that reputation and is unmotivated to improve. The room had a leak in the shower that created a constant puddle on the bathroom floor. There was a weird harry worm stuck to the wall. It looked to have been there for some time. It was obvious, and housekeeping apparently didn't care to remove it. The bed was hard as a rock. Same breakfast offered every morning, and it was not good. The pool area is very nice, but they promote a hot tub, and it's cold water. The cliffside location is beautiful, but there is almost no grass ... All that, I can live with. It's a remote location, and I didn't expect luxury. But what can not be tolerated is the management. First, they tried to tell me breakfast was not included in my booking even though it was listed as so. I asked the front desk if they had any information on tours. They offered absolutely no guidance on anything. Just, "I don't know." And most importantly, they are dishonest. I found a local man to give me a tour, so I begrudgingly needed to book another night at the hotel because I wouldn't return until late in the afternoon. The front desk asked me to pay directly and not reserve again on booking.com (like I did for the first night). I tried to pay immediately, but the man insisted that I wait until the checkout to pay. He was all smiles and seemed to be suggesting, "do not worry, we can take care of this later". When I went to check out the next day, he tried to charge me almost double the price. He claimed that I got a good deal on booking.com, and now I needed to pay 280,000 pesos - 140,00 for each of the 2 people in the room (I paid 188,000 total for 2 people the first night). If you want to charge a different rate, so be it. But it is a necessity to tell the customer in advance and not try to spring a new price on them at checkout! Beware of this property!