The Victoria

Hotels
6.7 (509 reviews)
3-5 Dundas Street East , Saltburn-by-the-Sea , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Bar
Non-smoking throughout
Street parking
Beachfront
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Room quality issues
Heating problems

Categories

Cleanliness
6.03
While cleanliness was frequently mentioned positively, issues like stained bedding and damp patches have been noted.
Service
8
Staff were consistently described as friendly and welcoming, contributing positively to the experience.
Location
8.54
Great location, conveniently located near amenities and public transport.
Room Quality
5.49
Rooms reported as basic with various issues such as uncomfortable beds, lack of heating, and general need for updates.
Amenities
6.52
Some amenities were available, but there were complaints about heating and a need for improvements.
Value for Money
6.48
Some guests felt the experience did not match the price, especially given the noted issues.
Food and Beverage
6.03
Limited food options on-site led to lower scores in this category.
Overall Experience
6.5
There are positives, but overall the experience was hindered by significant issues in the rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:29

Property Description

Luxurious Accommodation
The Victoria, located in Saltburn-by-the-Sea, offers elegant and comfortable rooms equipped with modern amenities, including flat-screen TVs and private bathrooms.

Gastronomic Delights
Indulge in a culinary experience at the on-site restaurant, serving delectable dishes to tantalize your taste buds.

Convenient Location
With key attractions like Redcar Racecourse and Middlesbrough Cathedral in close proximity, and easy access to Teesside International Airport, The Victoria is the perfect choice for both leisure and business travelers.

Experience luxury and convenience at The Victoria. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.7
Based on 509 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 6.5
K
Kathryn solo_traveller gb
5
Room was comfortable enough and clean but disappointed that the pub closed at 7.30 and had to use a back fire exit into
Pros:

Central with nice big room and bathroom.

Cons:

We expected a bar and pub food but the pub closed at 7.30. We were left alone in a big building using the back fire exit steep metal steps. My husband found these difficult getting luggage out and if I had been in my own I would not have been comfortable in the back bin laden and trashy back alley leading to the main st. Nobody on hand if needed.

2026-08-07 via Nuitee
G
Gemma solo_traveller gb
1
Rundown and neglected
Pros:

Honestly the only good thing was the location

Cons:

This place was really run down as not cared for at all. The TV didn't work at all, neither did the WiFi so literally no entertainment in the room. It was so noisy could literally hear everyone's conversations from other rooms, this was likely because of the huge gap under the main door letting sound in. The bed made me itch all night - i didn't see anything and the bed itself was pretty uncomfortable too. The worst thing probably was the fact that room 4 was pretty close to the boiler room and the building must have been using a pretty old water pump. This meant that whenever anyone used any water we were disturbed - the sound it made was extremely loud and went off at all hours - I think other rooms would definitely have heard this too. I got hardly any sleep at all.
Additionally there are electric sockets attached to the wall through a desk - I've no idea why but I got a couple of static shocks attempting to charge my phone and then opted to use my power bank instead as I didn't feel safe using the wall sockets. The shower was inconsistent with pressure and temperature and the bathroom door looked like a front door and had a window in it so no privacy there. There's no staff over night and in the morning either so couldn't say anything but if you do read this - please spend a night in room 4

2026-08-02 via Nuitee
J
John solo_traveller gb
8
Pros:

Value for money, great location, friendly staff

Cons:

N/A

2026-07-20 via Nuitee
C
Claire solo_traveller gb
9
2026-07-19 via Nuitee
C
chris solo_traveller gb
10
2026-07-19 via Nuitee
L
Lesley solo_traveller gb
3
Pros:

The location

Cons:

The entrance to the room.The stairs could have done with a good hoovering and it smelt foisty.
The exit and entrance from the room after hours was unbelievable.Never known anything like it.
The bed springs were noisy and uncomfortable. The bedding was poor.
Didn't stay the 2 nights. Came home the next day.

2026-07-19 via Nuitee
D
Daniel solo_traveller gb
5
Ok for the price and location but could easily be made much nicer.
Pros:

Price and location was good

Cons:

The room needs some improvements....

The bed was uncomfortable due to an old worn mattress.

The bathroom door couldn't close.

No coffee provided.

The electric supply in the room seemed very questionable.

The pub closed at 8pm rather than the advertised 10pm.

2026-07-18 via Nuitee
S
Stephen solo_traveller gb
7
Basic gaff in a great location
Pros:

Great location, right in the centre of it all.

Cons:

The shower was impossible to control. No pressure in the cold water, so always far too hot

2026-07-17 via Nuitee
I
Ian solo_traveller gb
1
2026-07-17 via Nuitee
J
John solo_traveller gb
5
er maybe i will look for another place to stay
Pros:

There was no breakfast served at the Victoria. The location was ok it was about a 5 to ten minute walk to the seafront/

Cons:

The security on the exit could have been better. When i returned i found the back entrance, which doubled as the fire exit was unlocked which gave me concerns that it might give a burglar an open invitation. I would have liked to have seen the England v Argentina match in the Bar area but found that it was closed. The only other pub was packed, so i gave up and viewed lying on the bed as there was no chair to sit on.

2026-07-17 via Nuitee
T
Trace solo_traveller gb
7
Pros:

Location

Cons:

Mattress
Emergency exit

2026-07-11 via Nuitee
K
Katharine solo_traveller gb
6
Generous room size, some niggles
Pros:

The generous size of the room, the two armchairs, comfortable bed, a bath.

Cons:

The saniflo system made repeated grinding noises which seemed to be connected to the bath and basin's drainage. The TV didn't appear to gave been set up fully so we couldn't use it.

2026-07-10 via Nuitee
N
Nigel solo_traveller gb
7
2026-07-09 via Nuitee
E
Edwards couple gb
7
OK near everything
Pros:

No breakfast located good

Cons:

Nowt

2026-07-08 via Nuitee
J
jane solo_traveller gb
9
A friendly hotel in a great location
Pros:

Fantastic location. Free on street parking right outside the hotel. Friendly and helpful staff. Great value for money.

2026-07-05 via Nuitee
D
Daniel couple gb
10
Great
Pros:

Vibrant

Cons:

Nothing

2026-07-05 via Nuitee
P
Peter couple gb
5
Not one to visit again
Pros:

The room was large

Cons:

Hall carpets very poor. Rear fire exit was the entrance and exit after 8pm and to exit in the morning before pub staff arrived. The metal escape stairs and rear yard were filthy.

2026-06-30 via Nuitee
C
camara solo_traveller gb
8
Brilliant place to stay with friendly staff.
Pros:

I wasn't judged and was treated like a value customer and well informed.

Cons:

I only stayed for one night, I can't make any judgement.

2026-06-29 via Nuitee
A
anthony solo_traveller gb
8
Excellent location and value for money
Pros:

Rooms above the pub, they don’t do breakfast but loads of eateries very close by so not a problem
Staff were lovely and friendly

Cons:

Need to check the outside lighting on external stairs when I stayed it wasn’t working

2026-06-28 via Nuitee
P
Poxon couple gb
10
Really friendly staff. Perfect location.
Pros:

Great location. Lovely clean room

2026-06-25 via Nuitee