The Victoria

Hotels
6.7 (435 reviews)
3-5 Dundas Street East , Saltburn-by-the-Sea , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Room quality issues
Heating problems

Categories

Cleanliness
6.03
While cleanliness was frequently mentioned positively, issues like stained bedding and damp patches have been noted.
Service
8
Staff were consistently described as friendly and welcoming, contributing positively to the experience.
Location
8.54
Great location, conveniently located near amenities and public transport.
Room Quality
5.49
Rooms reported as basic with various issues such as uncomfortable beds, lack of heating, and general need for updates.
Amenities
6.52
Some amenities were available, but there were complaints about heating and a need for improvements.
Value for Money
6.48
Some guests felt the experience did not match the price, especially given the noted issues.
Food and Beverage
6.03
Limited food options on-site led to lower scores in this category.
Overall Experience
6.5
There are positives, but overall the experience was hindered by significant issues in the rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:29

Property Description

Luxurious Accommodation
The Victoria, located in Saltburn-by-the-Sea, offers elegant and comfortable rooms equipped with modern amenities, including flat-screen TVs and private bathrooms.

Gastronomic Delights
Indulge in a culinary experience at the on-site restaurant, serving delectable dishes to tantalize your taste buds.

Convenient Location
With key attractions like Redcar Racecourse and Middlesbrough Cathedral in close proximity, and easy access to Teesside International Airport, The Victoria is the perfect choice for both leisure and business travelers.

Experience luxury and convenience at The Victoria. Book your stay now!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 435 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 6.5
H
Helen • family_with_children • gb
7
2026-03-27 • via Nuitee
J
Jackie • couple • gb
6
Good value for money
Pros:

Very central

Cons:

It needed a refresh but for the price wouldn’t expect much

2026-03-23 • via Nuitee
T
Tanya • couple • gb
9
Excellent would stay again would just make sure I got a double room
Pros:

Excellent location rge staff the lady couldn't of been anymore helpful than she was i loved the fire escape i found it easier to go up and down and in abd out to the room.i just thought ij general was a lovely place all people I met there were lovely its a clean place saltburj and would certainly be back and to the hotel

Cons:

Only thing I didnt like was single beds j found that they need new mattresses I didnt find xonfotvle at all and very little for. Single bed om one of them that was my only issue

2026-03-23 • via Nuitee
H
Henry • family_with_children • gb
3
Pros:

not much to say

Cons:

The beds didn't match the one that I sat on was the height of a mattress on the floor and it collapsed their was no staff to repair it so I had to do it myself I reckon that I am entitled to a fool refund

2026-03-21 • via Nuitee
J
Jackie • family_with_children • gb
4
Pros:

Location

Cons:

Room was cold, bed uncomfortable, TV reception intermittent

Water not very warm in the morning

2026-03-15 • via Nuitee
M
Macdonald • couple • gb
10
2026-03-13 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-03-13 • via Nuitee
T
Tanya • solo_traveller • gb
7
2026-03-12 • via Nuitee
D
David • solo_traveller • gb
10
2026-03-11 • via Nuitee
J
Janine • couple • gb
7
Our second stay here and we will be back - great location , clean and comfortable.
Pros:

The location. It’s cleaner and comfortable. Staff are friendly. We enjoyed a drink in the pub.

Cons:

A little cold at night.

2026-03-07 • via Nuitee
A
Anthony • couple • gb
5
Overall fine. Not cheap for what was provided.
Pros:

Friendly staff

Cons:

Room was large and cold. Windows broken and let draught in all night. External noise all night

2026-03-03 • via Nuitee
E
Elaine • solo_traveller • ca
9
2026-03-03 • via Nuitee
M
Mark • couple • gb
5
Staff were bang on nice pint room was average
Pros:

No breakfast

Cons:

Better heating was cold little electric heater not right good

2026-02-23 • via Nuitee
C
Christopher • solo_traveller • gb
7
I stayed at Saltburn in mid February to meet friends , for this purpose the hotel was quite adequate
2026-02-22 • via Nuitee
G
Gemma • couple • gb
5
Pros:

Great location. Really helpful staff to show us to our room.

Cons:

The bed was so uncomfortable. It felt like it would fall apart when you rolled over, the mattress was also incredibly uncomfortable- a new mattress is required!

2026-02-09 • via Nuitee
V
Vincent • family_with_children • gb
9
Pros:

Room was large, warm and very comfortable, with all the normal amenities available. Rachel, a member of staff met us and showed us to our room and explained everything we needed to know about access, room timings, etc. The location of the Victoria was spot on, no more than 100 yards from the railway station or the main road running through Saltburn.

Cons:

We didn't like having to walk up 2 flights of stairs, but we were informed of this prior to arrival.

2026-02-09 • via Nuitee
M
Martin • couple • gb
8
Pros:

Location

Cons:

Stairs

2026-01-21 • via Nuitee
C
Catherine • couple • gb
7
2026-01-19 • via Nuitee
L
Linda • couple • gb
3
Disappointing
Pros:

In a good position

Cons:

Not worth the price. V expensive for quality of the place Peeling wallpaper. Very noisy bathroom. No shower gell. No facilities for breakfast

2026-01-19 • via Nuitee
B
Brogan • couple • gb
5
Very basic but would stay again for the price
Pros:

Friendly staff, good price, good location

Cons:

Very dated and tired but did the job for what we needed

2026-01-18 • via Nuitee