The Victoria

Hotels
6.7 (442 reviews)
3-5 Dundas Street East , Saltburn-by-the-Sea , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Room quality issues
Heating problems

Categories

Cleanliness
6.03
While cleanliness was frequently mentioned positively, issues like stained bedding and damp patches have been noted.
Service
8
Staff were consistently described as friendly and welcoming, contributing positively to the experience.
Location
8.54
Great location, conveniently located near amenities and public transport.
Room Quality
5.49
Rooms reported as basic with various issues such as uncomfortable beds, lack of heating, and general need for updates.
Amenities
6.52
Some amenities were available, but there were complaints about heating and a need for improvements.
Value for Money
6.48
Some guests felt the experience did not match the price, especially given the noted issues.
Food and Beverage
6.03
Limited food options on-site led to lower scores in this category.
Overall Experience
6.5
There are positives, but overall the experience was hindered by significant issues in the rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:29

Property Description

Luxurious Accommodation
The Victoria, located in Saltburn-by-the-Sea, offers elegant and comfortable rooms equipped with modern amenities, including flat-screen TVs and private bathrooms.

Gastronomic Delights
Indulge in a culinary experience at the on-site restaurant, serving delectable dishes to tantalize your taste buds.

Convenient Location
With key attractions like Redcar Racecourse and Middlesbrough Cathedral in close proximity, and easy access to Teesside International Airport, The Victoria is the perfect choice for both leisure and business travelers.

Experience luxury and convenience at The Victoria. Book your stay now!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 442 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 6.5
R
Robert • solo_traveller • gb
8
2026-04-14 • via Nuitee
G
GAUNT • family_with_children • gb
4
Cons:

The mattress felt and looked like it was 20 yrs old as sis the bedding. As it was midweek the pub where the accommodation was located shut at 8.30pm and wouldn't be open until 12pm the following day. There were no staff present during these times. The only heating on the room was via a broken electric heater. The jacuzzi bath didn't work.

2026-04-12 • via Nuitee
S
Shannon • family_with_children • gb
7
Pros:

Great location, friendly staff, comfy large room.

Cons:

The shower went from hot to cold and the shower pipe needed replacing as it was firing water into the air.

2026-04-12 • via Nuitee
W
Watt • family_with_children • gb
6
Pros:

Unfortunately no real ales or beers

Cons:

Shower hose was broken

2026-04-11 • via Nuitee
L
Lynn • solo_traveller • gb
8
Pros:

Location was good Room was clean and comfortable Ideal for my one night stay Decent shower and overall good value for money

Cons:

Having to use the fire escape to gain entry because the pub closed early but I was aware of this issue after reading other people's reviews beforehand Would have also liked breakfast to have been included but there are places you can get food in the morning so not such a big deal

2026-04-09 • via Nuitee
S
susan • couple • gb
5
The young lad behind the bar was very helpful & welcoming but the room itself needs upgrading
Pros:

Good location

Cons:

The bed was lumpy & uncomfortable, room very dated & cold

2026-04-07 • via Nuitee
I
Ian • solo_traveller • gb
8
Was lovely and comfortable, you have to check in at the pub bar which I didn’t realise beforehand and after the pub clos
Pros:

Location was great

2026-04-05 • via Nuitee
F
Frederick • couple • gb
9
We did know there was no on site food when we booked so it didnt spoil our stay. Its just a note say
Pros:

Sadly no food was served during our stay.we would have eaten on site if it was available. But the steakhouse just round the corner was fantastic it served evening meals and did breakfast as well as it was a weekend trip.

Cons:

On site food would have been nice.

2026-04-05 • via Nuitee
J
julie • solo_traveller • gb
7
love saltburn ❤️
Cons:

Leaving and entering the building by the back fire escape . Was told once the pub was shut this was the way in .it was down a dark passage way around over flowing bins and up 3 sets of metal steps .not ideal for a single person (women) on her own. I came back early as I was fearful of doing this and gained entry via the pub . Was afraid the back door may be left open as it was open when I left .
The room was clean and adequate for my nights stay

2026-04-05 • via Nuitee
Z
Zoe • solo_traveller • gb
10
2026-03-30 • via Nuitee
D
Dave • solo_traveller • gb
10
Pros:

Nice little hotel above a pub! Welcoming helpful staff .
Room is of a good size and good facilities and clean and well kept . Bed was comfortable, bathroom was fine .

Cons:

Nothing.

2026-03-29 • via Nuitee
H
Helen • family_with_children • gb
7
2026-03-27 • via Nuitee
T
Tanya • couple • gb
9
Excellent would stay again would just make sure I got a double room
Pros:

Excellent location rge staff the lady couldn't of been anymore helpful than she was i loved the fire escape i found it easier to go up and down and in abd out to the room.i just thought ij general was a lovely place all people I met there were lovely its a clean place saltburj and would certainly be back and to the hotel

Cons:

Only thing I didnt like was single beds j found that they need new mattresses I didnt find xonfotvle at all and very little for. Single bed om one of them that was my only issue

2026-03-23 • via Nuitee
J
Jackie • couple • gb
6
Good value for money
Pros:

Very central

Cons:

It needed a refresh but for the price wouldn’t expect much

2026-03-23 • via Nuitee
H
Henry • family_with_children • gb
3
Pros:

not much to say

Cons:

The beds didn't match the one that I sat on was the height of a mattress on the floor and it collapsed their was no staff to repair it so I had to do it myself I reckon that I am entitled to a fool refund

2026-03-21 • via Nuitee
J
Jackie • family_with_children • gb
4
Pros:

Location

Cons:

Room was cold, bed uncomfortable, TV reception intermittent

Water not very warm in the morning

2026-03-15 • via Nuitee
M
Macdonald • couple • gb
10
2026-03-13 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-03-13 • via Nuitee
T
Tanya • solo_traveller • gb
7
2026-03-12 • via Nuitee
D
David • solo_traveller • gb
10
2026-03-11 • via Nuitee