The Victoria

Hotels
6.7 (461 reviews)
3-5 Dundas Street East , Saltburn-by-the-Sea , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Room quality issues
Heating problems

Categories

Cleanliness
6.03
While cleanliness was frequently mentioned positively, issues like stained bedding and damp patches have been noted.
Service
8
Staff were consistently described as friendly and welcoming, contributing positively to the experience.
Location
8.54
Great location, conveniently located near amenities and public transport.
Room Quality
5.49
Rooms reported as basic with various issues such as uncomfortable beds, lack of heating, and general need for updates.
Amenities
6.52
Some amenities were available, but there were complaints about heating and a need for improvements.
Value for Money
6.48
Some guests felt the experience did not match the price, especially given the noted issues.
Food and Beverage
6.03
Limited food options on-site led to lower scores in this category.
Overall Experience
6.5
There are positives, but overall the experience was hindered by significant issues in the rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:29

Property Description

Luxurious Accommodation
The Victoria, located in Saltburn-by-the-Sea, offers elegant and comfortable rooms equipped with modern amenities, including flat-screen TVs and private bathrooms.

Gastronomic Delights
Indulge in a culinary experience at the on-site restaurant, serving delectable dishes to tantalize your taste buds.

Convenient Location
With key attractions like Redcar Racecourse and Middlesbrough Cathedral in close proximity, and easy access to Teesside International Airport, The Victoria is the perfect choice for both leisure and business travelers.

Experience luxury and convenience at The Victoria. Book your stay now!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 461 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 6.5
C
Craig • solo_traveller • gb
8
Pros:

Nice room, very quiet and great location.

2026-05-20 • via Nuitee
J
JC • solo_traveller • fr
9
JC
Pros:

Great location.

2026-05-19 • via Nuitee
I
Ian • solo_traveller • gb
7
needs up date. bathroom door hanging off hinges could not close
Pros:

location

Cons:

needs update decoration

2026-05-19 • via Nuitee
S
steven • solo_traveller • gb
7
Pros:

The staff went out of their way to help. We arrived early with bikes and she was more than happy to look after our belongings. A really quiet location.

Cons:

Room was a bit chilly and could do with a bit of tlc.

2026-05-18 • via Nuitee
E
Elizabeth • solo_traveller • gb
3
2026-05-18 • via Nuitee
L
Lynne • couple • gb
4
Pros:

Bed comfy big room

Cons:

Freezing cold no heating very old and tied decor

2026-05-18 • via Nuitee
J
Judit • extended_group • gb
8
2026-05-15 • via Nuitee
B
Barbara • couple • gb
2
Poor value, cold, damp smell and uncomfortable
Pros:

Friendly greeting , location

Cons:

Damp smell, cold, uncomfortable beds, had to use fire escape when leaving the property, because it closed at 8 pm

2026-05-12 • via Nuitee
Z
Zindani • solo_traveller • gb
1
Pros:

Nothing. The worst stay ive ever had

Cons:

Really dirty, mouse droppings under the bed. Bedsheets were dirty with blood in the sheets. The staff were drunk. The noise was terrible staff swearing.

2026-05-12 • via Nuitee
R
Richard • couple • gb
9
2026-05-11 • via Nuitee
S
Simon • solo_traveller • gb
7
2026-05-08 • via Nuitee
C
Cheung • solo_traveller • gb
5
Ok
Pros:

Close to beach and friendly staff

Cons:

Shower door did not close. Noisy washing machine in morning disturbed sleep

2026-05-03 • via Nuitee
D
Daniel • couple • gb
10
2026-05-03 • via Nuitee
Z
Zenka • couple • gb
7
A clean room with basic facilities. A good budget price. Would stay again.
Pros:

The location is excellent.
The lady who worked there was lovely and helpful.
The room was clean and good if you are on a budget.
There was tea and coffee facilities available.
There was enough available plug sockets for charging equipment.
The pub area was traditional and authentic.
Does do 1 night stays, which you don’t always get at the coast.

Cons:

The shower was very small and the door did not close properly.
Sounds a bit picky but the bathroom door had a glass panel so because I was travelling with a friend and not a partner it wasn’t very private.
We could not get the television to work.

2026-04-26 • via Nuitee
H
Helen • solo_traveller • gb
2
Worst room I have ever stayed in
Pros:

The best & only good thing about our stay was the warm welcome we received from Rachel when she showed us to our room

Cons:

The dirty uncleaned room with cobwebs, the wonky bed, the leaking shower, the gaping window with cigarette stubs on it, the paint flaking off the walls, the bathroom door off it hinges, someones dirty tshirt covered in dust in the wardrobe etc. etc. We didnt even unpack our clothes it was so dirty.

2026-04-26 • via Nuitee
D
Dr Kiumars Shoghi • couple • gb
5
It was not as bad as the reviews indicated
Pros:

The location was good
The room adequate but clean
No breakfast was included in the package
We did not experience any noise
Car parking is in street so you have to look around

Cons:

Need new mattresses

If you were later than 10pm you had to use a fire exit at back of the building and it’s metal steps without lights needs lighting on the fire escape .?

2026-04-20 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-04-14 • via Nuitee
G
GAUNT • family_with_children • gb
4
Cons:

The mattress felt and looked like it was 20 yrs old as sis the bedding. As it was midweek the pub where the accommodation was located shut at 8.30pm and wouldn't be open until 12pm the following day. There were no staff present during these times. The only heating on the room was via a broken electric heater. The jacuzzi bath didn't work.

2026-04-12 • via Nuitee
S
Shannon • family_with_children • gb
7
Pros:

Great location, friendly staff, comfy large room.

Cons:

The shower went from hot to cold and the shower pipe needed replacing as it was firing water into the air.

2026-04-12 • via Nuitee
W
Watt • family_with_children • gb
6
Pros:

Unfortunately no real ales or beers

Cons:

Shower hose was broken

2026-04-11 • via Nuitee