The Victoria

Hotels
6.7 (424 reviews)
3-5 Dundas Street East , Saltburn-by-the-Sea , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Room quality issues
Heating problems

Categories

Cleanliness
6.03
While cleanliness was frequently mentioned positively, issues like stained bedding and damp patches have been noted.
Service
8
Staff were consistently described as friendly and welcoming, contributing positively to the experience.
Location
8.54
Great location, conveniently located near amenities and public transport.
Room Quality
5.49
Rooms reported as basic with various issues such as uncomfortable beds, lack of heating, and general need for updates.
Amenities
6.52
Some amenities were available, but there were complaints about heating and a need for improvements.
Value for Money
6.48
Some guests felt the experience did not match the price, especially given the noted issues.
Food and Beverage
6.03
Limited food options on-site led to lower scores in this category.
Overall Experience
6.5
There are positives, but overall the experience was hindered by significant issues in the rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:29

Property Description

Luxurious Accommodation
The Victoria, located in Saltburn-by-the-Sea, offers elegant and comfortable rooms equipped with modern amenities, including flat-screen TVs and private bathrooms.

Gastronomic Delights
Indulge in a culinary experience at the on-site restaurant, serving delectable dishes to tantalize your taste buds.

Convenient Location
With key attractions like Redcar Racecourse and Middlesbrough Cathedral in close proximity, and easy access to Teesside International Airport, The Victoria is the perfect choice for both leisure and business travelers.

Experience luxury and convenience at The Victoria. Book your stay now!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 424 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 5.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 6.5
V
Vincent • family_with_children • gb
9
Pros:

Room was large, warm and very comfortable, with all the normal amenities available. Rachel, a member of staff met us and showed us to our room and explained everything we needed to know about access, room timings, etc. The location of the Victoria was spot on, no more than 100 yards from the railway station or the main road running through Saltburn.

Cons:

We didn't like having to walk up 2 flights of stairs, but we were informed of this prior to arrival.

2026-02-09 • via Nuitee
G
Gemma • couple • gb
5
Pros:

Great location. Really helpful staff to show us to our room.

Cons:

The bed was so uncomfortable. It felt like it would fall apart when you rolled over, the mattress was also incredibly uncomfortable- a new mattress is required!

2026-02-09 • via Nuitee
M
Martin • couple • gb
8
Pros:

Location

Cons:

Stairs

2026-01-21 • via Nuitee
C
Catherine • couple • gb
7
2026-01-19 • via Nuitee
L
Linda • couple • gb
3
Disappointing
Pros:

In a good position

Cons:

Not worth the price. V expensive for quality of the place Peeling wallpaper. Very noisy bathroom. No shower gell. No facilities for breakfast

2026-01-19 • via Nuitee
B
Brogan • couple • gb
5
Very basic but would stay again for the price
Pros:

Friendly staff, good price, good location

Cons:

Very dated and tired but did the job for what we needed

2026-01-18 • via Nuitee
A
Alistair • couple • gb
8
Excellent value for money
Pros:

Nice large warm clean room.

2026-01-12 • via Nuitee
M
Michele • couple • gb
8
Cheap & cheerful
Pros:

Centrally located.

Cons:

Lots of stairs to room and having to go down fire escape after hours when pub is closed

2026-01-04 • via Nuitee
K
KAY • couple • gb
7
2026-01-02 • via Nuitee
J
jayne • family_with_children • gb
6
jayne and simon
Pros:

the staff and location

Cons:

cold room cold shower peeling walls old sheets uncomfy bed

2026-01-02 • via Nuitee
J
Jeff • family_with_children • gb
4
2025-12-29 • via Nuitee
T
Tom • couple • gb
8
2025-12-28 • via Nuitee
L
Lockwood • couple • gb
1
Didn't stay.
Pros:

The room/bathroom was clean

Cons:

Very basic, lots of stairs to the room, access and exit via steel fire escape, when pub closed.Portable electric radiator, only form of heating.
Consequently we didn't stay, found alternative accommodation.

2025-12-24 • via Nuitee
T
timandra • family_with_children • gb
9
2025-12-23 • via Nuitee
S
Stephen • solo_traveller • gb
7
Enjoyable and comfortable stay in a big room
Pros:

It was a HUGE room with the bed at one end and a living room type scenario with chairs around the TV at the other. After a long day of walking the bath was a real bonus (the only hotel on the trip to have a bath). The lady at the bar was very helpful and friendly.

Cons:

Like pretty much every hotel on my trip, the room was heated by portable heaters. The radiators were off. Because every hotel did this, even the ones with working radiators that were off, there must be some cost savings rationale. The radiators being off meant I couldn't wash and dry clothes.

2025-12-14 • via Nuitee
O
Oliver • couple • gb
10
Pros:

Great location & really friendly staff. Easy check in & out. Clean, tidy room with great shower and comfortable bed and pillows. Generous sized room. Parking was free and simple considering some street side parking can be difficult. Bonus of having a good pub downstairs too. Will book again.

Cons:

The steps to exit are a little steep and dark so it could be difficult with bags. The bathroom would benefit from a paint refresh. It was a bit colder than expected in the morning. However none of these points would stop me booking again, just a suggestion for improvement.

2025-12-12 • via Nuitee
M
Matt • solo_traveller • gb
9
2025-12-08 • via Nuitee
A
Andy • solo_traveller • gb
6
2025-12-07 • via Nuitee
J
John • family_with_children • gb
7
Pros:

The member of staff who greeted us was very friendly and bubbly, there is plenty on street parking but I doubt very much if there would be in warm, spring or summer periods

Cons:

The room was freezing but did have an electric heater which warmed it up, the downstairs bar was also very cold with a small electric heater that done nothing

2025-12-06 • via Nuitee
J
Janet • couple • gb
9
2025-11-23 • via Nuitee