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Facilities
Property facilities
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Free beach shuttle
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Ironing service
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Japanese garden
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Horse riding nearby
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Stunning Mountain Views:
Experience breathtaking mountain views at StarDomeLodge, located in Ollantaytambo. The picturesque scenery from the garden and terrace will leave you in awe.
Luxurious Amenities:
Indulge in comfort with our well-equipped rooms featuring private bathrooms with showers, complimentary toiletries, and cozy bathrobes. Enjoy the convenience of room service and make use of our on-site restaurant and bar.
Convenient Services:
Make the most of your stay with our car rental service and free WiFi throughout the property. For seamless travel, take advantage of our paid airport shuttle service to Alejandro Velasco Astete International Airport.
Book your stay at StarDomeLodge now for a memorable and relaxing experience amidst nature's beauty.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Location
Guest Reviews
Great view and animal farm, NOTHING ELSE!
We are a very well traveled couple in our 70s, we try always to be "generous" with our reviews. The driver to take us to the hotel was not waiting for us at the train station; we found the car with the hotel logo 100 mts uphill from the station. The driver claimed the hotel should have informed us about the meeting point which never happened. The hotel confirmed that they did not notify us.
Upon arrival we were directed to our room. Right away we noticed that the safe had its key missing; we informed to one of the male receptionist and he said that he will get to our room momentarily to help us. He never came back. We also noticed the room lacked toiletries and robes while listed as included in our room. After 1hr, I went up to the reception to ask again to the same person about the key; he acted like it was something new to him. At this point another receptionist (Raul, perhaps the supervisor) explained to me that the key was missing because the previous guest forgot to return it and we would have to get by without a safe.
I informed Raul of the other missing toiletries/robes we expected to have in our room. He then asked a female receptionist the items be brought to our room right away. After waiting 1 hr I went back to the reception and asked the same lady about the items. She informed me that since the room did not have a jacuzzi we did not qualified for robes and if we wanted them we NEEDED TO PAY AN EXTRA FEE (??!!)
The next day we expected our room to be cleaned upon return late from our tour, but it was not. I questioned it and was told that housekeeping needed our permission to get into the room to clean it. We were never asked about such permission by anyone at check-in!
Regarding breakfast: although the food is good, the options are limited to 2.
It seems to us that this hotel is run by either incompetent or dishonest personnel.
In summary, overpriced for the service and comfort provided as well as the hotel category they depict to be.
This location is magical - truly wish we had another night to just enjoy. As it was - we got to star-gaze in the Andes. It was an unforgettable experience.
The rate we were charged on site was $100 more than the rate shown on Booking.com. Not sure why there was a difference but the experience was still well worth the money.
Pięknie położony obiekt, fantastyczne widoki, spacerujące po tarasie alpaki i latające kolibry (-: Czysta przyroda!
Nic, wszystko zgodne z opisem.
Only the views.
This review is strictly for the customer service and hotel, not the views (those are incredible).
Communication was very hard, everything has to be preplanned. While the Sol y Luna room was cute and had charm, our overall experience was disappointing.
The biggest issue with the room was the bathroom smell—it was quite terrible and unpleasant throughout our stay. In addition, the room gets extremely hot in the morning once the sun starts shining, which made it uncomfortable.
Unfortunately, the dinner experience was even more disappointing. We were told in advance that we could choose anything from the menu, but when we arrived, the server immediately tried to place soup in front of us before we had even ordered. When we explained that we hadn’t ordered yet, she reluctantly took it back.
I ordered the corn cream soup and the first ceviche. A few minutes later, the server returned with quinoa soup instead, saying they didn’t have the corn soup. I explained that this was unacceptable considering the $30 price point and reiterated that I wanted what I had originally ordered. She walked away, and I assumed they would prepare the correct dish.
About 50 minutes later, the ceviche finally arrived. It was extremely salty and lacked any balance—there was no sweet potato or anything to offset the saltiness, and the dry corn served with it made the dish even more underwhelming.
I was still expecting the soup I ordered, but instead dessert was brought to the table. When I asked why I never received my soup, I was told it might have been “too heavy” for my stomach. As a 41-year-old woman, I can decide for myself what I want to eat, and I found that response inappropriate and frustrating.
The dessert itself was also very underwhelming—small, forgettable, and nothing special at all.
We spoke with another table nearby, and they shared that they had a similar experience where food was simply placed in front of them without ordering.
L’emplacement de rêve, la déconnexion et la vue époustouflante
Une expérience personnelle désagréable, un manque catastrophique de professionnalisme de la part des équipes. On nous a installé dans une chambre, tout allait bien, on donne nos passeports (ils savent qui nous sommes donc) pour qu’ils fassent le checkin et nous leur donnons un généreux pourboire pour leur gentillesse. Première chose étonnante, on nous invite à nous reposer dans la chambre mais rien ne nous est présenté, ni les infrastructures, ni les règles relatives aux repas et aux heures de checkout, ni les modalités de déplacement vers la ville. Nous passons à table au restaurant de l’hôtel et entre l’entrée et le plat principal un membre du personnel est venu nous trouver pour nous indiquer qu’il s’était trompé et que nous devions changer de chambre. Soit, un peu déçu mais nous refaisons vite nos affaires, on nous change de chambre. La chambre n’est pas propre, des détritus sont présents et des cheveux un peu partout. Le lendemain matin au petit déjeuner, on nous informe qu’ils se sont encore trompés et qui faut changer une nouvelle fois de chambre. Nous refaisons nos bagages pour la 2ème fois et nous voilà dans une chambre sans vue. Pour se faire pardonner, on nous propose une bière le soir. Le lendemain au moment du départ, les bières étaient bien notées et à payer sur la facture. Dernière phrase assassine de notre hôte : « vous voulez donner un pourboire? ». Je suis resté interdit face à l’audace. Considérant le prix payé je trouve que la qualité du service est déplorable et absolument pas au rendez vous. C’est dommage vu l’emplacement idyllique et la vue à couper le souffle.
Amazing location built by Carlos with a soul.
The views are breathtaking and the food amazing
Do quarto com teto de vidro para ver o céu estrelado
De não ter a possibilidade de disponibilizar um lanche para os hóspedes que saem cedo (antes do serviço do café da manhã), considerando que muitos saem cedo para pegar o trem para Machu picchu.
Un lugar excepcional. Vistas increíble. Distinto a todo lo que veníamos viendo en Perú. Con un espacio espiritual hermoso de visitar. Una vista del valle junto a un hermoso fuego de estufa a leña.
Todo excelente. Quizás algo de calefacción a demás de la estufa hogar
Increíbles vistas!!! Personal super agradable
Incredible views of the valley, beautiful maintain grounds, the staff super attentive and accommodating. Will be back for sure
Le lieu est incroyable. Tout est fait pour vous recentrer sur la nature. La chambre est spacieuse, la literie de bonne qualité et le chef est très talentueux.
Everything was amazing.
Lugar espectacular, con una energía muy especial. El servicio muy bueno.
Beautiful setting. Very peaceful and incredible views.
We didn't have any hot water in the morning so weren't able to have a shower. Staff quickly remedied the issue, however due to our timings, we were not able to shower after this. It wasn't explained to us that the meal in the evening wasn't a choice and just were given what they serve you. Food was ok but not exceptional. This was the most expensive hotel we stayed in during our stay in Peru but didn't receive value for money
lieu magnifique petit déjeuner parfait
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