Cool Mount Guest

Non c’era l’acqua calda e c’erano 14 gradi durante la notte con molta umidità cosa che non fa piacere dopo un lungo viaggio. La struttura si trova a 8km dal centro di nuwara Elyia e non a 4,4 come indicato nella descrizione.

Thanks for sharing your experience — that sounds really frustrating. I can help you draft a formal complaint or a request for a refund. Here's a cleaned-up and professional version of your complaint that you can send to the hotel management, consumer protection authority, or share with the police if needed:

Subject: Complaint Regarding Poor Hotel Service and Request for Refund

Dear [Hotel Name/Owner's Name],

I am writing to formally express my disappointment regarding the poor service and unacceptable condition of your hotel during my recent stay from [insert dates].

Upon my arrival, I found that the room was not cleaned. After informing you, instead of providing proper cleaning service, you handed me a broom and expected me to clean the room myself. The bathroom was also in poor condition—the shower tap was damaged, and you provided a tool instead of repairing or replacing it. Additionally, the bed was broken and unsafe for use.

Due to these issues, I decided to leave the hotel on the second day. When I informed you in the morning, you insisted I pay for two full days, even though the service was substandard. I did not agree to this, and after involving the local police, the matter was resolved by me paying an additional amount of ₹3,500 under pressure. You also threatened me several times during this situation.

I am requesting a refund of the additional ₹3,500 I paid, as I was forced to leave early due to the unacceptable condition of the hotel and the threats I received. Please consider this a formal complaint. If I do not receive a response or refund within 7 days, I will escalate this matter to the consumer protection authority and relevant local authorities.

Sincerely,
Roshan 0773534710

Bath room was cleaned but hot water shaver is very poor. Not recommended for family stay.

It was really, really cold in the room. The room looked like it used to be a closed-off terrace, so it was surrounded by windows and it was freezing cold. Luckily, we stayed only one night.

Very basic facilities tho good value.

Everything is good

Beautiful view and friendly

Location, rooms are also not good .. washroom is not good and not much hot water.

I was going for a 2 day trip and I had placed my reservation almost a week before the stay and, When I was on the way to the on my trip the property owner called me and said the property is not available because one of his guest has suddenly decided to extend the stay. Since It was a long weekend in Sri Lanka It was very hard to book a place even a week ago. So I had to cancel my trip to Nuwara Eliya and return home on the second day.

The excuse for his Irresponsible decision was, another guest has placed a booking earlier and he has not appeared there.

Owner of the property succesfully wasted my weekend plans

All perfect

everything was perfect only the downpart was have to climb a bit to get to the rooms
went with my old parents
so you know the struggle
apart from that everything was perfect