One Suite Hotel - Zollhaus

Hotels
9.4 (15 reviews)
Gr. Muristalden 2 , Bern , ch

Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Exceptional location
Stylish and comfortable design
Attentive service
Cons:
Rooms were initially cool
Entrance door mechanism needs optimization

Categories

Cleanliness
8.35
Room temperature was initially cool, which indicates a potential cleanliness and maintenance issue.
Service
9.85
Staff demonstrated professionalism and genuine attention to detail, reflecting excellent service.
Location
9.85
Sensationelle Lage! Perfect blend of urban flair and quiet privacy.
Room Quality
9.35
Well-designed, stylish, and comfortable spaces that invite relaxation.
Amenities
9.35
Amenities reflect attention to detail, including a well-prepared breakfast.
Value for Money
9.35
The unique experience provided represents good value for the exclusivity.
Food and Beverage
9.35
Breakfast was very lovingly prepared and ample.
Overall Experience
9.75
A unique boutique experience that harmonizes individuality and refinement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:35

Property Description

Historic Building with Modern Amenities:
Situated in a historic building in Bern, One Suite Hotel - Zollhaus offers a blend of old-world charm and modern comfort. Guests can enjoy free WiFi and stunning city views, all within walking distance of popular attractions like Bärengraben and Bern Clock Tower.

Spacious Aparthotel with River Views:
The aparthotel boasts a spacious layout with a terrace offering picturesque river views. With a well-equipped kitchenette, a cozy living room, and a balcony for outdoor dining, guests can relax in style during their stay.

Family-Friendly Dining and Convenient Location:
Indulge in a delicious continental breakfast or dine at the on-site family-friendly restaurant for lunch and dinner. Located near key landmarks like Bern railway station and University of Bern, One Suite Hotel - Zollhaus is the perfect choice for your next stay in Bern.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CHF 140 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 15 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.75
M
Micheline couple ch
10
2026-02-12 via Nuitee
J
Johanna family_with_children de
7
2026-01-03 via Nuitee
R
Regine couple ch
10
Einmalige Location, wirklich einmalig super!
Pros:

Outständing. Einfach wahnsinn. Soooo toll, mit viel Liebe zum Detail eingerichtet! Nichts hat gefehlt, an nichts gemangelt. Frühstück sehr liebevoll hergerichtet, absolut genug. Wir kommen wieder

Cons:

Die Räume waren kühl, wir haben die Heizkörper dann hoch gestellt.

2025-12-22 via Nuitee
O
Oliver Steinle couple de
10
Pros:

Sensationelle Lage! Liebevoll und sehr geschmackvoll eingerichtet.

2025-12-21 via Nuitee
G
Georg couple ch
10
Exklusivität und Charme im Herzen von Bern‼️
Pros:

Das Hotel Zollhaus Bern vereint stilvolles Design, herzliche Gastfreundschaft und ein einzigartiges Raumkonzept.

Das Personal
Überzeugt durch Professionalität und echte Aufmerksamkeit – jedes Detail zeugt von Engagement und Leidenschaft für exzellenten Service.

Die Lage
Direkt beim Bärenpark in Bern bietet das kleinste Hotel, die perfekte Balance zwischen urbanem Flair und ruhiger Privatsphäre. Die Inneneinrichtung verbindet modernes Design mit behaglicher Eleganz – ein Ort zum Ankommen, Wohlfühlen und Verweilen.

Das Highlight
Zwei exklusive Etagen ganz für Sie allein – ein unvergleichliches Erlebnis von Privatsphäre, Komfort und Stil.

Fazit
Ein aussergewöhnliches Boutique-Hotel, das Individualität und Raffinesse harmonisch vereint – das Zollhaus Bern ist ein Ort für Gäste mit Sinn für das Besondere und Exklusive.

Cons:

Die Türschliessung / Öffnung bei der Eingangs-Türe sollte optimiert werden

2025-10-28 via Nuitee
J
Jonathan couple ch
9
2025-10-24 via Nuitee
E
Emma couple gb
10
2025-08-07 via Nuitee
A
Abel young couple nl
10
Exceptional
2025-05-18 via Nuitee
T
Tania family with young children gr
10
Exceptional
Pros:

Amazing house, unique, very clean, the interior was cozy and charming. The location was fantastic, and the view from the house astonishing! The personnel was very polite and ready to serve all our needs.

Cons:

Nothing everything was excellent!!!

2024-12-27 via Nuitee
D
Daniel family with young children us
9
Superb
Pros:

Beautiful, unique space close to old town

Cons:

Road/sidewalk can be a bit noisy

2024-12-20 via Nuitee
B
Boskie young couple us
10
Highly recommend a stay at the ZOLLHAUS one suite hotel. Where else can you have your own home in the midst of the Bern
Pros:

Unique gem, superb location, interesting history, well-appointed

Cons:

Could be a tad noisy with traffic and people but that’s the beauty of the location with bears and bridge!

2024-06-01 via Nuitee
J
Jann young couple ch
9
Superb
2024-03-18 via Nuitee
J
Joanna family with young children us
7
a unique hotel experience
Pros:

the apartment was definitely unique as it’s situated right on the bridge so the location is obviously undeniable. it was clean and very nicely decorated.

Cons:

not the most comfortable as the AC did not work very well and it was rather hot and we were advised to not open the windows downstairs. it was also a bit stressful with all the tourists constantly looking through the windows and having to make sure that the door was locked so no random people would come in. I’d also recommend another safety lock on the door such as a latch to add that extra peace of mind since it’s such a busy location. the unit was also very very expensive and for the cost, I would have wanted to feel more secure and more comfortable

2023-06-18 via Nuitee
K
Ken family with young children it
10
Exceptional
Pros:

Unique in many ways

Cons:

not applicable

2022-11-04 via Nuitee
G
Greg family with young children us
7
Great location as a nice unique bridge apartment. Great for a couple staying upstairs with AC.
Pros:

The place is super neat as its literally part of the bridge crossing the river. Everything has been remodeled and looks great. The location is great. Overlooking the bears and the river is great.

Cons:

The location is so good tourists were trying to get in the room as they passed over the bridge. The downstairs has no AC and with cool nights shouldn't be a problem but with no screens the windows had to be closed to prevent any insects, animals or persistent revelers from coming in and therefore was definitely uncomfortable.

2022-08-23 via Nuitee
B
Belle young couple gb
10
Amazing- it was better than the stay at the prestigious 5* Hotel Bellevue Palace Bern!
Pros:

The hotel was so comfy that it felt like home away from home! The location cannot get any better and is right at the bridge of the Aare river, offering stunning views. Everything you need is at your door step- restaurants for delicious local food, leafy forests for hiking, and beautiful old city centre for shopping/ tourism. The living space itself is beautiful- historic with a modern twist. There is an entrance hall, living room with a comfy sofa, 2 lovely bathrooms with large beautiful modern showers, a comfortable kitchen with a fridge and a coffee machine (which makes delicious coffee 24/7), a bedroom with a closet, a small adjusted tv room, and a beautiful spiral staircase. As per other reviewers, there were a lot of tourists around the hotel during the busy hours of the day, but it did not disturb us. The rooms in the first floor, including the bedroom, are well- hidden from the view. The rooms in the ground floor area (kitchen & living room) have transparent window curtains, which do a perfect job of preserving your privacy, while allowing light inside. The noise levels were minimal on the ground floor and almost non-existent on the 1st floor, where the bedroom is. Towels in the bathrooms were large and soft, and you also get slippers and bathrobes. The place is very clean and tidy with daily housekeeping visits. There also were loads of windows, which was great for airing. Breakfast was good, and was delivered contactless to your door in cute boxes and bottles. It included traditional Swiss selection of regular cold meats, cheeses, breads, fresh milk and yogurts, croissants, granola/ cornflakes, juices, and at times also fresh fruit platters with strawberries etc. Throughout the stay, we felt very welcome and well taken care of- the hotel staff went above and beyond. A special thanks to Sara, and to the rest of the team who have made this stay unforgettable! P.S. Watching bears was also a bonus!

Cons:

Everything was perfect, but for minor additions, I would recommend to management to consider the following:
-Adding a full sized mirror, potentially inside the closet door in the bedroom; Install slightly larger-sized bins in the bathrooms (the small ones sometimes topple over when the pedal is pressed because of the size); Switching the liquid hand soaps for bar soaps; consider including an option to order cooked eggs/ fresh pressed juice for breakfast from the restaurant.

2022-08-23 via Nuitee