Children allowed

Facilities

Non-smoking rooms
Family rooms
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Clean and comfortable beds
Cons:
Cleanliness issues
Some maintenance needed

Categories

Cleanliness
6.5
Several mentions of cleanliness issues, including not cleaned properly and presence of debris.
Service
8
Positive mentions of friendly staff and good customer service.
Location
8.5
Multiple reviews highlight the excellent location near the city center and public transport.
Room Quality
7
Rooms were described as comfortable but some had issues like small size and minor maintenance problems.
Amenities
7
Mixed reviews on amenities; some rooms lacked sufficient kitchen supplies and maintenance.
Value for Money
8
Generally good value mentioned in several reviews, especially for the location.
Food and Beverage
7.5
No specific mentions, assigned target rating.
Overall Experience
7.5
Overall positive experiences emphasized in various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:49

Property Description

Convenient Location
Less than 1 km from Innsbruck Central Station, Innsbruck City Chalet offers a prime location for travelers. The proximity to key attractions like State Museum of Tyrol and Golden Roof makes it an ideal choice for exploring the city.

Comfortable Accommodation
The aparthotel features family rooms with well-equipped units, including a desk, private bathroom, and some with fully equipped kitchenettes. The cozy bed linens and towels provided ensure a comfortable stay for guests.

Winter Sports and Nearby Attractions
For winter enthusiasts, the surrounding area offers opportunities for winter sports. Additionally, popular landmarks like Imperial Palace Innsbruck and Ambras Castle are just a short distance away, allowing guests to immerse themselves in the rich history of the city.

Ready to experience comfort and convenience in Innsbruck? Book your stay at Innsbruck City Chalet now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 1 per hour.

Location

Guest Reviews

7.5
Based on 437 reviews
Cleanliness: 6.5
Service: 8
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 7.5
A
Anastasia • couple • de
4
Not worth 110€ per night, but 60€
Pros:

The location is nice, no bed bugs as mentioned in google reviews

Cons:

Overall quality, a lot of broken stuff. First of all it is just a room, not an apartment. Sink „in the kitchen“ has only cold water. There are enough kitchen utilities, but no pan which is disappointing. Freezer in the fridge not accessible, because of the way how the fridge is positioned. A big gap in the room door and therefore you can hear everything. We stayed here 7 days and they didn’t provide us with fresh towels. When we asked if we can get new trash bags they answered with „unfortunately no“ which is also kinda upsetting.

2026-02-13 • via Nuitee
S
Saskia • couple • de
9
2026-02-11 • via Nuitee
H
Helen • couple • au
1
Safety concerns as no security. I would not tecommend
Pros:

Nothing

Cons:

The lock to enter the building did not work so strangers could walk in off the street which they did.. The lock on the apartment door was malfunctioning and the property management were unable to fix this do we did not stay as we felt very unsafe.

2026-02-09 • via Nuitee
K
Katarína • extended_group • at
7
Ok, aber leider nichts außergewöhnliches..
Pros:

Das Zimmer war ausreichend beheizt und sauber. Einfacher Check-in.

Cons:

Trotzt der Hausregeln war Zigarettenrauch im Haus spürbar. Sogar unser Zimmer wurde getauscht, weil wir ein komplett nach Rauch stinkendes Badezimmer hatten. Erst das neue Zimmer meine Erwartungen erfüllte.

2026-02-09 • via Nuitee
M
Margarida • solo_traveller • pt
10
Sehr angenehmer Aufenthalt in Top-Lage
Pros:

Top Lage! Sehr bequemes Bett und sehr sauber! Komme gerne wieder!

2026-01-30 • via Nuitee
D
Dejan • solo_traveller • at
5
Sehr laut und sehr klein!
Pros:

Es war sauber!

Cons:

Es ist sehr klein, sehr laut, man hat alles gehört wenn jemand vorbei gelaufen ist, man ist ständig aufgewacht wegen des Lärms im Gang und den Nachbarzimmer. Es ist nicht wie auf den Fotos gezeigt.

2026-01-29 • via Nuitee
N
Nick_70 • extended_group • it
7
Trip to Innsbruck
Pros:

Look moderno e piacevole.

Cons:

Il bagno non era caldissimo la mattina e non si capiva se fosse possibile regolare la temperatura.

2026-01-26 • via Nuitee
R
Raina • solo_traveller • sa
10
Excelente
Pros:

Excelente ubicación, atención al cliente rápida y limpieza impecable.

2026-01-25 • via Nuitee
B
Brenton • family_with_children • nz
2
Great location but poor service and average accommodation
Pros:

The location of the proprty was great and the price was good relative to other accommodation options at the time.

Cons:

The sheet on our bed was ripped when we arrived. The shower head would not stay up so we had to crouch down to have a shower. Two light bulbs were not working.. The staff were quick to respond to communication however their responses were both inaccuratte and ineffective with regards to rectifying issues we faced. Staff said they would replace the ripped sheet but did not. Staff also told us that parking was free directly outside the property after we specifically asked. We recievd a parking ticket because the inforamtion we they gave us was wrong.

2026-01-20 • via Nuitee
V
Vincenzo • family_with_children • it
3
Il non soggiorno.
Pros:

Ottima posizione a pochi passi dal centro

Cons:

Ho trovato l'appartamento occupato da altri ospiti. Dopo aver segnalato il problema mi è stato proposto alloggio in altro luogo con bagno in comune che ho rifiutato. Non ho proseguito perché avrei chiesto di alloggiare in un hotel nelle vicinanze a spese loro. Sono stato rimborsato.

2026-01-20 • via Nuitee
J
Julija • extended_group • lt
7
2026-01-19 • via Nuitee
M
MANISH • couple • in
8
2026-01-19 • via Nuitee
S
Sabina • extended_group • cz
8
Blízko centra, nádraží, skokanského můstku, krásný, ale malý pokoj pro 3.
Pros:

Výborná lokalita, pěkný design pokoje.

Cons:

Velmi úzké postele, malý pokoj pro 3. Třetí postel - přistýlka, rozkládací lehátko zaplnilo malý prostor pokoje, že nebylo možno si někam dát věci či se vůbec po pokoji pohybovat. Na kratší přespání dobré.

2026-01-19 • via Nuitee
L
Lars • family_with_children • de
4
2026-01-19 • via Nuitee
A
Alexandra • extended_group • at
3
Kleiner als auf den Bildern + laut!
Cons:

Leider war unser Zimmer viel kleiner als auf den Bildern. Auch das Beistellbett (sehr laut) war sehr ungemütlich.. aber die Schlaflose Nacht hatten wir auf Grund des „Bohr-Geräusch“ was immer wieder zu hören war.. eventuell kommt das, wenn man das Wasser aufdreht?

2026-01-19 • via Nuitee
P
PATRICK • solo_traveller • cz
9
Great value in a convenient location
Pros:

Very good location, easy check-in, and great value for money.

Cons:

No complaints.

2026-01-19 • via Nuitee
M
Monika • extended_group • ch
8
Pros:

gute Lage, nahe Zentrum

2026-01-19 • via Nuitee
M
Myriam • extended_group • fr
10
2026-01-19 • via Nuitee
S
Serena • couple • it
4
2026-01-19 • via Nuitee
V
Victoria • couple • lu
7
Spontan und praktisch
Pros:

Die zentrale Lage und dass die essentiellen Sachen alle vorhanden waren

Cons:

Die nicht vorhandene Sauberkeit im Bett, Flecken und Haare

2026-01-19 • via Nuitee