Cancun Beach ApartHotel by Solymar

Hotels
8.3 (5 reviews)
Hotel Zone Km. 19 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
See all facilities

Review Highlights

Pros:
Convenient location
Standard service
Cons:
Room quality not as described
Issues with payment processing

Categories

Cleanliness
6.76
The room received was not as reserved, leading to disappointment about the cleanliness and arrangements.
Service
9.23
Service was noted to be standard but affected by issues with payment processing.
Location
9.27
The location was convenient, as the alternate hotel was next door.
Room Quality
5.72
The room provided did not meet expectations as it lacked the ocean view and amenities promised.
Amenities
9.25
Amenities were not specifically mentioned but inferred to be adequate based on hotel tier.
Value for Money
9.21
The rate charged was ultimately adjusted to the situation, which could imply fairness despite issues.
Food and Beverage
9.26
Food and beverage quality was not addressed.
Overall Experience
7.73
Overall experience was poor due to the mishaps with room reservation and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 21:01

Property Description

Tropical Paradise in Cancún

Luxurious Accommodations: Cancun Beach ApartHotel by Solymar offers modern units with cable TV, kitchenette, and balcony options. Enjoy the comfort of home with the convenience of a hotel.

Fun in the Sun: With a garden, outdoor pool, and year-round pool, relaxation is inevitable. Engage in tennis, golfing, horse riding, snorkeling, and windsurfing. The water park nearby adds to the excitement.

Dining and Entertainment: Indulge in delicious meals at the on-site restaurant and bar. Explore nearby attractions like La Isla Shopping Mall and Coco Bongo for a memorable experience.

Book now for an unforgettable stay at Cancun Beach ApartHotel by Solymar.

Important information:

Please note if payment is through credit card, a 4% fee should be considered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 11 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 5 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.27
Room Quality: 5.72
Amenities: 9.25
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 7.73
E
Erica • couple • us
1
See the room before you pay anything. USE CREDIT CARD.
Pros:

Bait and Switch

Cons:

The owners insisted upon cash, then couldn't "make the card reader work" so we waited for an hour while they were on the phone with their card reader. I had contacted them the day before to say I did not need airport pickup. Then I turned off my laptop (vacation!) expecting them not to panic when the flight was delayed. After all, we did not need pickup. When we finally got there, they had left a note at the security kiosk to call a number because they were at some other property. We waited. What we didn't know, was that they had already sold our room. The man comes over, we give him our passports, he can't get the wifi in the lobby to work, yet asks us to download whatsapp. We wait for his wife. She comes over and also cannot get wifi. So, she takes my partner to a different hotel (it's only next door, she says) and they are gone for a very long time. I begin to get nervous, as I am separated from my partner and I have been awake for 20 hours. I insist upon following them. The man does not want to take me, but when I start walking out, he has to take me to the other hotel. When we get to their "office" I can see that the woman and my partner are both on their phones, very angry. His bank says everything is OK. They keep asking us to pay in cash because the credit card reader is not working. He transfers money between accounts to be able to pay them, but now they want to be paid in pesos. The reservation was in dollars. We are exhausted and it has been so very long with this couple, so we eat the exchange fees and pay for the room we reserved weeks prior. Then we go up more stairs to the room and...it is not the room we reserved. No ocean view, no balcony, no sofa bed. The man ONLY NOW explains that the room we had rented was re-sold when we didn't respond to his text messages, and that this is the only room they had left, which they were willing to rent to us for the same price.

2026-01-09 • via Nuitee
M
Marie • young couple • us
8
Beautiful property in a great location.
Pros:

Great location and view of the ocean

Cons:

Only one outlet to charge devices, and that outlet was in the kitchen area.

Only 3 pillows for 2 people, which was kind of strange.

Consider updating the locks—paranoid about losing the key

2025-03-01 • via Nuitee
S
Slavia • solo traveller • nl
10
I would recommend to stay everyone. Quiet place, easy accessible, great hosts.
Pros:

Location is amazing and host was super nice! John and his wife helped a lot with an useful information on how to get around and what to see/ to do. Also very nice property - 3 min walk to the beach....

Cons:

Too hot :) but you have a great air- conditioner at the facility

2023-07-18 • via Nuitee
P
Paige • family with young children • us
5
Very loud construction, no pool access.
Pros:

Close to beach and transit.

Cons:

Pool was under construction. Very noisy, no swimming. Dinner buffet was the only food option, not very expansive or interesting.

2023-07-18 • via Nuitee
M
Marta • young couple • pl
8
Very good
2023-03-20 • via Nuitee