Canopy By Hilton Nashville Downtown The Gulch

Hotels
•
Canopy by Hilton
8.7 (85 reviews)
920 Division Street , Nashville , US

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Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
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Review Highlights

Pros:
Excellent location (walking distance to Broadway)
Friendly and helpful front desk staff
Rooftop deck/bar and attractive hotel aesthetic
Comfortable rooms and beds for many guests
Good amenities (gym, shuttle, on-site food options)
Cons:
Inconsistent housekeeping; at least one report of hair in shower
Parking and valet issues; expensive parking and added fees
Occasional broken in-room items (coffee maker, faucet) and unavailable in-room coffee
Some food & beverage staff/service lapses (cafe unfriendly, bar closed early)

Categories

Cleanliness
8
Mostly reported as clean in many reviews, but there are notable negative incidents (human hair in shower, inconsistent housekeeping reports) that lower the score slightly.
Service
9
Front desk and many staff repeatedly praised for being welcoming and helpful; some isolated lapses (unsympathetic response to complaints, valet delays, cafe staff less friendly) but overall service is a clear strength.
Location
9.5
Consistently praised as an excellent, central location — walking distance to Broadway and many attractions, cited as a key positive repeatedly.
Room Quality
8.5
Rooms described as spacious, trendy and often very comfortable (beds frequently praised), but there are occasional issues (some guests reported uncomfortable beds, broken fixtures, coffee maker problems).
Amenities
9
Strong amenity set noted (rooftop deck/bar, gym, complimentary shuttle within 1 mile, on-site pizza/restaurant); generally positive guest sentiment about these features.
Value for Money
7.5
Several guests complained about high cost, added fees/taxes and expensive parking which negatively impacts perceived value despite good service and amenities.
Food and Beverage
8.5
Food/restaurant items (pizza, rooftop bar) received positive mentions, but cafe staff friendliness and at least one instance of bar closing early were downsides.
Overall Experience
9.6
Overall sentiment is strongly positive with many guests saying they'd return and praising the aesthetic, staff and rooftop — occasional operational issues do not overwhelm the generally excellent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Modern and Comfortable Accommodation
Experience air-conditioned rooms with a desk, flat-screen TV, and free toiletries at Canopy By Hilton Nashville Downtown The Gulch.

Convenient Amenities
Enjoy the convenience of room service, a 24-hour front desk, and an on-site restaurant during your stay at this 4-star hotel.

Close Proximity to Key Attractions
Explore Nashville easily with attractions like Bridgestone Arena and Ryman Auditorium just a short distance away. Book your stay at Canopy By Hilton Nashville Downtown The Gulch for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.7
Based on 85 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 9.6
C
Candice • couple • us
8
Pros:

The lobby was beautiful. The room was spacious and clean and trendy. The rooftop deck was really cool.

Cons:

The only complaint I had is that the in room coffee wasn’t available. Had to go downstairs and wait in a line they did comp it, which was great but really took away from not being able to just make coffee in the room on the Nespresso machine.

2026-10-30 • via Nuitee
G
Gary • couple • us
9
2026-10-29 • via Nuitee
K
Kristi • couple • us
1
2026-10-24 • via Nuitee
A
Audrey • solo_traveller • us
10
2026-10-24 • via Nuitee
K
Kathryn • couple • us
5
2026-10-23 • via Nuitee
M
Maria Teresa • solo_traveller • us
10
Pros:

The location and the staff.

2026-10-22 • via Nuitee
B
Bernard • couple • us
6
Cons:

Their was human hair in the shower and we reported it to the staff and the person at the front desk did not apologize or offer any kind of response.
Your valet service is terrible. Had to wait 20 minutes for my car.

2026-10-19 • via Nuitee
V
Veruschka • couple • us
1
Pros:

El Hotel es hermoso

Cons:

El hotel es demasiado costoso para la calidad de camas que tienen. Mi esposo y yo nos despertamos al dia siguiente con fuerte dolor de espalda, las camas no son muy comodas

2026-10-17 • via Nuitee
D
Danieal • solo_traveller • us
10
2026-10-15 • via Nuitee
M
Mark • couple • gb
9
2026-10-08 • via Nuitee
D
Demerius • couple • us
10
2026-09-15 • via Nuitee
W
william • couple • us
6
2026-09-13 • via Nuitee
H
Hannah • couple • us
9
2026-09-11 • via Nuitee
M
Maria Isabel • couple • ca
9
Perfecta ubicacion para pasar un fin de semana en Nashville
Pros:

la ubicación, andando a 10 minutos de Broadway

Cons:

El precio,

2026-09-09 • via Nuitee
O
Oksana • couple • us
5
2026-09-08 • via Nuitee
M
Montano • couple • us
9
2026-09-06 • via Nuitee
B
Brenda • solo_traveller • us
10
2026-09-01 • via Nuitee
M
Marcel • solo_traveller • ca
3
Human Resources is inadequate
Pros:

Mais service is not adequate
The room was some days not cleaned and other days never cleaned completely
When I complained, the front desk wasn’t sympathetic of my discomfort

2026-08-22 • via Nuitee
J
Jaz • couple • us
10
Nothing short of blessed
Pros:

The staff, rooftop bar, and overall aesthetic

Cons:

Everything was top tier. I will be returning

2026-08-08 • via Nuitee
K
Katherine • solo_traveller • us
3
2026-08-08 • via Nuitee