Istana Resort & Spa

Hotels
8.3 (113 reviews)
Istana Resorts And Spa, 1 AJC Bose Road, Lal Kothi Road, Darjeeling , Darjeeling , in

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great views
Delicious vegetarian food
Competent staff
Cons:
Poor cleanliness
Inconsistent room quality
Confusing child policy

Categories

Cleanliness
7.55
The cleanliness of the rooms and bathrooms was mentioned negatively.
Service
9.05
Staff was described as competent and attentive, despite some issues.
Location
9.05
The location and views were highlighted positively across multiple reviews.
Room Quality
7.55
Some rooms, particularly the Kanchenjunga room, did not meet expectations.
Amenities
8.05
Basic amenities were frequently mentioned, but some items like toiletries were lacking.
Value for Money
8.05
Prices for the rooms did not always justify the quality, particularly for the Kanchenjunga room.
Food and Beverage
8.55
Restaurant and food quality received positive remarks, especially the vegetarian options.
Overall Experience
8.55
The overall impression was generally positive despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:53

Property Description

Luxurious Accommodation

Indulge in spacious rooms with modern amenities, offering a comfortable stay after a day of exploring Darjeeling.

Serene Surroundings

Relax in our lush garden or unwind on the terrace, offering breathtaking views of the surrounding mountains.

Exceptional Dining Experience

Savor delectable meals at our on-site restaurant, showcasing a blend of local and international cuisines.

To experience luxury and tranquility in Darjeeling, book your stay at Istana Resort & Spa today.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 113 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
R
Ritesh • extended_group • in
8
2026-05-13 • via Nuitee
K
Kumar • solo_traveller • in
10
2026-05-10 • via Nuitee
A
Arvind Kumar • extended_group • in
9
Overall very good stay experience
Pros:

Excellent

Cons:

Extra payments for the blower

2026-04-20 • via Nuitee
D
DMZLEE • solo_traveller • kr
4
전망 빼고는 모든게 최악
Pros:

뷰는 좋습니다. 다만 카첸중가 방향 뷰는 아닙니다. 카첸중가는 옥상 테라스에서 확인 가능하고 방에서는 확인이 불가

Cons:

너무 추웠음 별도 히터 없음. 온수 잘 안나옴. 가족여행으로 애들이랑 갔다가 너무 추워서 감기 몸살 걸림.
식당 정말 형편없음 메뉴판 음식중 20% 정도만 주문가능.
택시 콜 부탁하니 9시 이후에만 가능 하다고 해서 걸어 내려가 택시 직접 잡음

2026-04-14 • via Nuitee
K
Kaustubh • family_with_children • in
10
Pros:

Everything excellent.

Cons:

Bed mattress needs change.

2026-04-01 • via Nuitee
K
Ketan • extended_group • in
10
Pros:

Clean and neat. Best vegetarian and Jain food. All the staff doing exceptional. Particularly Jugal.

2026-03-20 • via Nuitee
J
Javier • solo_traveller • es
8
Hotel muy bueno personal encantador, muy mal gestionado
Pros:

Lo mejor las espectaculares vistas y el personal Del restaurante Habitación preciosa aunque un poco descuidada o falta de mantenimiento.

Cons:

Desayuno un poco justito. Un frío tremendo en todo el hotel en marzo que se supone que ya está pasando el frío. Un poco cutre cobrar como extra 300 rupias por noche por dejarte un calefactor para evitar tu muerte por congelación o neumonía

2026-03-07 • via Nuitee
S
sarwinder • extended_group • ca
8
Friendly staff
Pros:

Clean.good view

Cons:

Room was cold

2026-03-04 • via Nuitee
B
Baljinder Pal • couple • in
9
2026-03-04 • via Nuitee
A
Akash • family_with_children • in
8
Pros:

The location was great and the staff was polite and responsive .

Cons:

The spa was overpriced as per the service provided. I am all ok to pay high price if the message was up to mark but it wasn't.

2026-02-23 • via Nuitee
R
Rajesh • family_with_children • gb
9
Excellent Property
Pros:

Excellent location, great staff, Bhavna and Amana were great housekeepers.

Cons:

Perhaps more heating in room would be good

2026-02-22 • via Nuitee
P
Pablo • solo_traveller • ar
10
Un hotel con todas sus estrellas
Pros:

Un Hotel impecable, con unas vistas hermosas y una excelente atención: amplias, habitaciones, cómodo colchón. Excelente para personas con movilidad reducida, pues hay ascensor en todos lados.

2026-02-08 • via Nuitee
S
Sandip • family_with_children • in
6
2026-01-29 • via Nuitee
R
Rohan • family_with_children • in
10
2026-01-29 • via Nuitee
D
Dhiren Prem • extended_group • au
8
2026-01-13 • via Nuitee
S
Suman • family_with_children • np
10
2026-01-08 • via Nuitee
A
Aditya • extended_group • in
10
2026-01-07 • via Nuitee
A
Ankit • extended_group • in
8
Pros:

Very good location and view of Kanchenjangha peak.... resturant food excellent

Cons:

1. Child policy was not clear and they charge for my 7 year old child extra 1000 rs....actually most of hotel allow complimentary child upto 8 to 12 years...here child policy written..."WE WELCOME CHILD ABOVE 1 YEAR"...
2. For 3 adult occupancy also they don't provide enough slippers, cream, soap, shampoo, towels....
Everything I had to ask to procure......
3. Bathroom was sticking a lot..
4. Room heater also was not included , after request they supply is complimentary...

2025-12-21 • via Nuitee
N
Nikhila • extended_group • in
9
The stay was comfortable with amazing views. The proximity to Mall Road and additional shopping centres is a plus point.
Pros:

The stunning views of the valley and mountains was amazing. The vegetarian food was delicious too.

Cons:

The family room’s bathroom was smelly.

2025-12-13 • via Nuitee
P
parag • family_with_children • in
9
Pros:

The location and ambience

Cons:

The cleanliness, and the food, but they can make the bathroom little clean

2025-11-18 • via Nuitee