Alden Hotel Cappadocia

Hotels
9.4 (108 reviews)
Fatih, 12. Cadde No: 3/1 , Urgup , tr

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Amenities
Overall Experience
Cons:
Location
Food and Beverage

Categories

Cleanliness
9.7
Exceptionally clean, as noted in multiple reviews.
Service
10
Staff service was mentioned as excellent, particularly for guest relations.
Location
8.7
Some reviews noted the hotel is a bit isolated and requires a taxi to reach downtown.
Room Quality
9.2
Rooms were stated as large and comfortable, though some found them small.
Amenities
9.7
Facilities such as the spa and gardens were appreciated; however, spa prices were critiqued.
Value for Money
9.2
High prices mentioned, though noted as competitive for the area.
Food and Beverage
8.7
In-house dining experienced mixed feedback, with some satisfied and others noting high prices.
Overall Experience
10
Overall positive experiences highlighted in most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:54

Property Description

Luxurious Accommodation
Alden Hotel Cappadocia offers 5-star accommodation with beautifully designed rooms featuring free WiFi, air conditioning, and a private bathroom with free toiletries.

Diverse Dining Options
Indulge in a delicious breakfast buffet with vegetarian and vegan choices available daily. The hotel's restaurant and bar provide a perfect setting for enjoying exquisite meals and drinks.

Relaxation and Convenience
Unwind in the indoor pool or explore the garden and terrace. With multilingual staff available 24/7 at the reception, your comfort and needs are always a top priority.

Experience luxury and comfort at Alden Hotel Cappadocia. Book now for an unforgettable stay in Urgup.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 108 reviews
Cleanliness: 9.7
Service: 10
Location: 8.7
Room Quality: 9.2
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 10
A
Ahmad • solo_traveller • qa
9
2026-06-29 • via Nuitee
A
Amit • family_with_children • gb
1
AVOID THIS HOTEL!!!!! A special stay for my wife’s 40th birthday was severely let down by unavailable facilities, reduce
Pros:

Nothing to like.

Cons:

Dear Sir/Madam,

I am writing to formally complain about our recent stay at your hotel, which was booked as a special trip to celebrate my wife’s 40th birthday. This was intended to be a memorable and enjoyable occasion, and I spent a significant amount of money based on the facilities, services, and overall experience that were advertised. Unfortunately, the reality was completely different and the experience was deeply disappointing from start to finish.

Throughout our stay, we encountered numerous issues and repeatedly attempted to raise our concerns with management. We sent several emails and made multiple requests to speak with the hotel manager, yet our attempts were ignored. Despite seeing the manager around the hotel every day, he never introduced himself, approached us, or made any effort whatsoever to discuss our concerns. It was only on the day of our departure that we finally discovered who he was. By that point, no action had been taken to address the issues we had raised and no meaningful customer service had been provided.

The standard of customer service throughout our stay was unacceptable. As paying guests, we expected concerns to be acknowledged and addressed. Instead, we were completely ignored.

More concerning was the fact that several of the facilities and services advertised at the time of booking were either unavailable, not operating, or provided at a significantly reduced standard.

The advertised buffet and continental breakfast was not available during our stay. We were informed that this was due to low occupancy levels within the hotel. Frankly, this is not an acceptable excuse. Guests pay for the facilities and services that are advertised and included in their booking. Whether the hotel is full or almost empty is not the customer’s responsibility. If the hotel cannot provide the advertised services due to low occupancy, this should be clearly disclosed before guests make a booking.

2026-06-22 • via Nuitee
M
massimiliano • couple • it
9
Pros:

Camera molto confortevole con bagno spazioso, località tranquilla, spa e centro benessere incluso.

Cons:

da migliorare l’insonorizzazione e l’educazione dei turisti che sbattono le porte senza accompagnarle 🤬

2026-06-22 • via Nuitee
B
Beunardeau • couple • fr
8
Bel établissement superbe vue
Pros:

La vue
Le confort des chambres
La qualité des équipements

Cons:

Le personnel ne parle pas anglais
La nourriture le soir pas à la hauteur d’un 5* et très cher
Breakfast ok
Manque une piscine extérieure

2026-06-11 • via Nuitee
G
Gaia • solo_traveller • fr
1
Une honte absolue pour un soi-disant hôtel 5 étoiles
Pros:

Le batiment est beau, le service client est horrible.

Cons:

Franchement, une honte absolue pour un soi-disant hôtel 5 étoiles.
On a choisi cet établissement uniquement pour profiter du spa car le temps était très mauvais, mais surprise le sauna et le hamman ne fonctionnais pas malgrès nos demandes repetés de mettre en route les équipements (le spa ouvre à 10h il était 13h ) et la piscine avec jacuzzi à peine tiède. On a attendu 2h que quelqu'un prenne en compte nos demandes et malgrès un passage du technicien rien n'a fonctioné, on a fini par abandonné et partir. C’est une expérience catastrophique du début à la fin. Le service client est tout simplement inexistant. Aucune considération pour les clients, aucune écoute, rien.
Le pire reste le chef de réception, d’un mépris hallucinant. On a beau expliquer calmement le problème, il n’en a strictement rien à faire. Zéro empathie, zéro solution, même pas l’ombre d’un geste commercial pour compenser. On a vraiment l’impression de déranger.
C’est inadmissible à ce niveau de standing. On paie un prix premium pour un service qui est en réalité pire qu’un hôtel bas de gamme. Si vous cherchez un endroit où vous détendre et être bien traité, fuyez. Cet hôtel n’a clairement rien d’un 5 étoiles, à part le prix.

2026-05-04 • via Nuitee
V
Valeria • couple • it
8
Pros:

Struttura nuova e ben arredata; bella la vista e personale davvero molto gentile.

2026-04-29 • via Nuitee
M
Muzaffer • solo_traveller • at
10
2026-04-26 • via Nuitee
A
Anderson • extended_group • br
10
Espetacular e com boa localização
Pros:

Hotel todo novo, staff maravilhoso, café da manhã incrível

Cons:

Nenhum ponto

2026-02-24 • via Nuitee
S
Sebastian • couple • gt
10
Lo mejor
Pros:

Todo

2026-01-30 • via Nuitee
A
ayoub • family_with_children • ma
10
2026-01-20 • via Nuitee
M
Mustafa • extended_group • nl
9
2026-01-17 • via Nuitee
F
Fazila • family_with_children • az
8
2026-01-15 • via Nuitee
L
Loubna • couple • es
10
Excelente
Pros:

Impecable en todos los sentidos , enhorabuena por vuestro saber hacer y calidad del hotel

Cons:

Que no se puedan comunicar en español

2025-12-13 • via Nuitee
H
Hala • couple • za
10
2025-11-23 • via Nuitee
A
Angeline • family_with_children • sg
7
Very modern with respect to other Cappadocia hotels but be prepared for small room and toilet despite the high price
Pros:

Common spaces are very spacious. Staff service is excellent

Cons:

Rooms and toilets are very small. Too much space is given to the common area.

2025-11-21 • via Nuitee
M
MICOLE KATE • couple • ph
10
Pros:

Stunning property and the customer service was excellent

2025-11-16 • via Nuitee
F
Francisca • couple • cl
10
Una experiencia fantástica en el Hotel Alden Capadoccia, volvería sin lugar a dudas.
Pros:

In hotel , con buenas instalaciones, mi pieza era cómoda, grande , con terraza y una vista muy linda.
El spa muy bueno.
El gerente del hotel muy agradable y preocupado con una excelente atención al cliente.

Cons:

Nada, todo me gustó

2025-11-13 • via Nuitee
F
Francisca • couple • cl
10
2025-11-13 • via Nuitee
B
Burak S. • couple • tr
10
2025-11-07 • via Nuitee
S
Safi • couple • us
9
Great hotel to come back to
Pros:

Exceptionally clean, rooms all natural stone, floors, bathroom, bright, large patio doors.
They have thought of everything, restaurant, garden, open areas, spa all very well designed.
Very comfortable 5 star facility.

About the staff, they made us feel special, what more can I say. In particular, want to name Merve (Guest Relations) and the very patient Bekir (Bell Boy).

Hotel is located on top of hill with beautiful vistas of the surrounding countryside.

Hotel has its own lively restaurant and bar. Hotel can be a destination in itself.

Cons:

The property is a little away from town center, short taxi ride away. For those who need to have late nights in a bar or restaurant downtown, need a ride.
We dined in the hotel restaurant, was good enough for us, after a full day of activities.

2025-11-03 • via Nuitee