Hotel Capital Center

Hotels
Independent
5.6 (47 reviews)
Marañón , Cancun , MX

Facilities

Free breakfast
Free WiFi
24-hour front desk
Continental breakfast
Designated smoking area
Concierge service
Wheelchair accessible
Television in common areas
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Functional rooms
Friendly staff
Great location
Good value for money

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8
Service was generally appreciated, with friendly staff noted by guests.
Location
8.5
The hotel's proximity to the bus station Ado was highlighted as a positive feature.
Room Quality
7.5
Functional rooms were positively mentioned, contributing to guests' comfort.
Amenities
7.5
Basic amenities provided were satisfactory, with no specific complaints mentioned.
Value for Money
7.5
Guests found the hotel to offer good value for the price paid.
Food and Beverage
7
Breakfast options were simple but generally well-received by guests.
Overall Experience
8
Most guests had a positive overall experience and appreciated the hotel's offerings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 03:50

Property Description

Recreation and Amenities
Take advantage of the outdoor pool and enjoy complimentary wireless internet access. Attend the daily complimentary reception or have a meal at the hotel's restaurant.

Dining and Entertainment
Indulge in a complimentary continental breakfast and have a drink at the bar/lounge. Snacks are also available at the coffee shop/cafe.

Featured Amenities and Services
Benefit from the 24-hour front desk and make use of the safe deposit box. Free self-parking is available on-site for your convenience.

To book your stay at Hotel Capital Center in Cancun and explore the nearby attractions within minutes, make your reservation now!

Important information:

* Cashless payment methods are available for all transactions.
* Contactless check-out is available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

5.6
Based on 47 reviews
Cleanliness: 7.5
Service: 8
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 8
J
Jerome
8
Très bon rapport qualité prix pour Cancun
Pros:

Petit hôtel sans prétention, à proximité de la station de bus Ado.
Chambre fonctionnelle
Petit déjeuner composé de pain toasté, confiture, beurre, café , céréales, lait.
Personnel très gentil

2025-02-16 via Nuitee
A
Alejandro
10
Pros:

Todo el lugar lo céntrico y las instrucciones

2025-01-26 via Nuitee
S
Silvia family
10
Pros:

Hotel was very clean, you do have walk to get Buses, its not to far 10 min walk. Morning breakfast was very basic papaya, toasted Break, Excellent Coffee, Delrey , and Alfedo cuba cooks were very courageous, and hospitable service with a smile. The only thing my cousin did not have hot water to shower. For me weather was perfect for the cold shower.

2025-01-04 via Nuitee
C
Christian family
2
Pros:

El servicio sanitario no sirvió nunca, el agua caliente de la ducha tampoco. Hotel sumamente básico

2024-12-27 via Nuitee
T
TATANKA family_with_children
4
Pros:

Hotel se ha descuidado mucho.

2024-12-10 via Nuitee
P
Paola Estefania Alonso family
10
Pros:

Es súper tranquilo y son muy amables

2024-11-08 via Nuitee
B
Beatriz Adriana
6
Pros:

Ofrecen un desayuno, pero nunca lo dan completo! A la hora que sea pero siempre les falta algo, y las camas son incómodas

2024-08-05 via Nuitee
P
PABLO ISAIAS family
4
Pros:

En las fotos se observa muy bien el lugar, sin embargo son fotos antiguas, ya que es notable que no le dan mantenimiento. Las habitaciones se encontró con polvo, paredes sucias, las regaderas con presencia de cabellos y con mucho olor a cigarro, colchones duros. La alberca con agua turbia. No se descansa bien porque (se desconoce si eran otros inquilinos o los que laboran ahí, que dan la apariencia que viven en el hotel) se la pasan hablando por teléfono, con tono alto y escandaloso, a horas cercanas de la media noche. Desayuno solo dan café, y cereal con leche, no es continental. Por el precio no vale lo que ofrece.

2024-07-27 via Nuitee
J
Jayven family
2
Pros:

Writing this review as a FOREIGN traveler who doesn’t speak Spanish.

Overall, had a terrible experience with this hotel. Our room had a horrible smell to it, even worse in the bathroom. Continental breakfast was just an open bag of cereal. Halfway through our stay our power got shut off, only to our room which was odd. Every other room had power except ours. It took the staff over 24 hours to turn our power back on. The lady at the front desk was very nice, but the rest of the staff weren’t helpful. This was also by far the noisiest hotel I’ve ever witnessed. Starting from around 2am to 10am we would just hear music and people yelling the entire time, the walls are paper thin. It was incredibly hard to even sleep. Do not recommend for travelers.

2024-07-20 via Nuitee
J
Jorge
2
Pros:

Bad experience overall

2024-07-18 via Nuitee
L
Lizbeth family
4
Pros:

Selected pay at hotel option and their credit card machine was down. They only took cash and said they didn’t have change either. Was also very loud in the morning and the beds were uncomfortable.

2024-07-14 via Nuitee
R
Ricardo family_with_children
4
Pros:

the staff that welcomed us was very irresponsable, didnt know anything about our stay.

2024-07-09 via Nuitee
E
Elsa
2
One star hotel
Pros:

The other guests there seemed more like tenants than guests, yelling to each other in the hallways and having personal phone calls right outside our door. The hotel is VERY deteriorated and the bathroom was disgusting!

2024-07-03 via Nuitee
M
Marcela
2
Pros:

Fue una experiencia muy incómoda, el que nos atendió no sabía nada, nos dio una habitación que estaba ocupada, todo fue muy extraño,

2024-07-01 via Nuitee
M
Matthew
6
Dirty and poor breakfast
Pros:

We wouldn’t stay here again. The room was spacious with good AC but it needed a very good clean! The corridors and reception area needed a clean too. The shower smelt of stagnant water. I’m not sure how frequently the pool water is changed. The breakfast was very poor with just cornflakes or choco balls with milk, a plate of watermelon and dry bread with jam. The only drink available was coffee. The positive was the location if you’re wanting to stay downtown and the price. It is cheap and you can walk to the main street and there is an outside food court of Mexican food nearby for dinner. Otherwise take an Uber elsewhere.

2024-06-30 via Nuitee
M
Mariela family
4
Pros:

El desayuno pedimo

2024-06-23 via Nuitee
J
Joshua and Lydia
2
Pros:

I can't say much about this hotel because even though we had a reservation through Expedia when we arrived at the hotel we had to sit in the lobby for about 30 minutes and were then told that they didn't have a room for us and that we should go to a different hotel about 10 minutes away. After a long day of travel, we were extremely frustrated. Thankfully the other hotel (Cancun International Suits) was very accommodating. It was a much nicer hotel, and they matched the price that was on our original reservation.

2024-06-22 via Nuitee
A
Ana Karen partner
4
Pros:

En la app te muestran una habitación y nada q ver a la hora de la llegada

2024-06-09 via Nuitee
R
Rosa family
6
Pros:

Tenia un olor muy fuerte a humedad, la habitación. El precio y la ubicación fueron buenas. Incluia un pequeño desayuno continental, cereal, jugo, fruta y pan.

2024-06-09 via Nuitee
J
Joaquín
4
No sé puede descansar
Pros:

Nos tocó cuartos con puertas y ventanas que dan a un salón de juegos con mucho ruido y gente

2024-06-02 via Nuitee