BOK21

Hotels
Independent
7.2 (30 reviews)
Bonampak, Cancun, QROO, 77500 , Cancun , MX

Facilities

Free WiFi
Terrace
Garden
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture
Tours/ticket assistance
Free self parking

Review Highlights

Pros:
Clean hotel
Convenient location
Comfortable rooms
Cons:
Noisy at night due to traffic

Categories

Cleanliness
7.66
The hotel is described as clean.
Service
8.13
Standard quality for this hotel tier.
Location
8.17
Hotel in a convenient location within walking distance of shops, restaurants, and entertainment.
Room Quality
7.12
Habitaciones comodas y agradables, un lugar acogedor para estar.
Amenities
6.65
Standard quality for this hotel tier.
Value for Money
6.61
Standard quality for this hotel tier.
Food and Beverage
6.66
Standard quality for this hotel tier.
Overall Experience
6.63
Overall a satisfactory experience, with some noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:50

Property Description

**Stunning Views **
Complimentary Amenities
Convenient Location

Take in the views from a terrace and a garden at BOK21. Enjoy amenities like complimentary wireless internet access and free self-parking. With 42 air-conditioned rooms featuring flat-screen televisions and free Wi-Fi, you can relax in comfort. Explore nearby attractions like Ceviche Square and Las Palapas Park. Stay centrally located in Cancun, just a short drive from Plaza Las Americas and Plaza 28. Book now and experience the convenience and comfort of BOK21.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.2
Based on 30 reviews
Cleanliness: 7.66
Service: 8.13
Location: 8.17
Room Quality: 7.12
Amenities: 6.65
Value for Money: 6.61
Food and Beverage: 6.66
Overall Experience: 6.63
A
Ashoka
10
Pros:

i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.

2025-09-20 via Nuitee
A
Ashoka
10
Pros:

great

2025-09-11 via Nuitee
L
Luis Arturo
10
Pros:

Habitaciones comodas y agradables, un lugar acogedor para estar.

2025-09-08 via Nuitee
J
Jaime
8
Pros:

Hotel in a convenient location within walking distance of shop, restaurant and entertainment

2025-08-23 via Nuitee
E
Elvis
10
Pros:

Happy

2025-08-04 via Nuitee
M
miguel partner
4
Pros:

Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.

2025-08-02 via Nuitee
T
Tania
8
Pros:

Es una buena opcion, para pasar una o dos noches.

2025-07-14 via Nuitee
V
Viridiana partner
6
Pros:

Confortable

2025-07-03 via Nuitee
A
Augusto Giovani
8
Pros:

Bien. Un lugar accesible, bien ubicado y cuenta con lo necesario.

2025-06-14 via Nuitee
A
Ashoka
10
Pros:

CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking

2025-06-05 via Nuitee
C
Claudia Cuevas
10
Pros:

Muy buena ubicacion, seguro y comodo... algunos detalles pero bien

2025-05-26 via Nuitee
K
Karen family
10
Pros:

Lugar cómodo y céntrico

2025-05-19 via Nuitee
E
Enrique
8
Pros:

Lugar accesible, práctico

2025-05-13 via Nuitee
Y
YOUNG HAN partner
10
Pros:

Except for car traffic noises, everything is okay. Good price good deal.

2025-05-12 via Nuitee
S
shakir sabah
2
Pros:

i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE

2025-04-27 via Nuitee
D
David
6
No hubo servicio de agua corriente
Pros:

La atención muy bien, la habitación limpia, cómoda y amplia.
El problema fue que justo esa noche se nos informó que no contaba con agua porque el suministro se descompuso y prometieron que al día siguiente muy temprano se restablecería, pero no fue así

2025-04-25 via Nuitee
D
David
10
Pros:

Great for the price

2025-04-03 via Nuitee
Z
Zoé Yunuen family
6
Pros:

En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.

2025-04-02 via Nuitee
L
LAURA CRISTINA
2
MAL HOTEL
Pros:

Nos fue muy mal!!


Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales…

Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…

2025-03-29 via Nuitee
P
PAOLO
10
Pros:

Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion
wifi exelente

2025-01-30 via Nuitee