Hotel Las Palmas Cancun Centro

Hotels
6.6 (49 reviews)
SM 23 MZ7 L21 Calle Palmera #43 , Cancún , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Tour desk
Ironing service
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Dirty rooms
Bad service on some occasions
Poor room conditions

Categories

Cleanliness
4.68
Multiple complaints about dirty rooms and bathrooms indicated a significant cleanliness issue.
Service
7.65
Some reviews praised the staff for being polite and attentive, indicating an acceptable level of service.
Location
8.69
The location was positively noted, being well-situated for access to public transport and amenities.
Room Quality
5.14
Several issues reported about room conditions including cleanliness, odor, and lack of basic amenities.
Amenities
6.67
Amenities were generally described as basic, but some were functional like Wi-Fi, which was satisfactory.
Value for Money
8.13
Expectations of value were met, particularly in terms of location and cost-effectiveness despite other shortcomings.
Food and Beverage
6.18
Breakfast mentioned as basic yet acceptable for the price—neither particularly praised nor criticized.
Overall Experience
5.65
Overall experience varied widely due to cleanliness and condition of facilities despite some positive mention of location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:09

Property Description

Conveniently located in Cancún

Hotel Las Palmas Cancún Centro offers a comfortable stay with air-conditioned rooms, a garden, and free WiFi.

Dining and Relaxation

Guests can indulge in Mexican and international cuisine at the on-site restaurant or unwind with a cocktail at the bar.

Nearby Attractions

Explore Cancun's highlights such as Cancun Bus Station, Government Palace, and Cristo Rey Church, all conveniently close to the hotel.

Experience the best of Cancún at Hotel Las Palmas Cancún Centro.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6.6
Based on 49 reviews
Cleanliness: 4.68
Service: 7.65
Location: 8.69
Room Quality: 5.14
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 6.18
Overall Experience: 5.65
P
Patrycja • couple • pl
3
2026-01-30 • via Nuitee
G
Gabriela • couple • mx
5
2026-01-28 • via Nuitee
J
Jesús • couple • mx
1
Decepcionante
Pros:

Ubicación

Cons:

Camas sucias y con mal olor, habitacion con olor a humedad, no se parecia a lo de las fotos, mala recepción del wifi, no habia puerta en el baño, cama incomoda, desayuno escueto

2026-01-26 • via Nuitee
R
RAJ • couple • ca
2
I checked out in 1 day and want to make sure there should not be any deduction for the rest of 2 day
Pros:

Nothing good.

2026-01-22 • via Nuitee
M
mario heriberto • solo_traveller • mx
8
2026-01-19 • via Nuitee
D
Denis • solo_traveller • us
1
Pros:

Location, near bus central station, great restaurants nearby

Cons:

Dirty sheets, no hot water to wash hands,hard mattress, dirty floor and room is really small.

2026-01-14 • via Nuitee
A
Alba • couple • es
5
2026-01-13 • via Nuitee
N
Natali • couple • fr
5
Bon pour une nuit
Pros:

Proche de la gare Ado, chambre fonctionnelle pas d'eau chaude mais bon rapport qualité prix

Cons:

pas d'eau chaude, chambre vetuste

2026-01-09 • via Nuitee
G
Ghislaine • couple • ca
4
Très décevant acceuil et propreté
Pros:

L'emplacement

Cons:

L'acceuil, la propreté des lieux était douteuse: des cheveux sur les draps des papier mouchoir par terre à côté du lit, la poubelle n'avait pas été vidée et les photos sur le site ne correspondait pas à la réalité.

2026-01-08 • via Nuitee
C
Cédric • solo_traveller • fr
5
Pros:

Bon emplacement

Cons:

Douche froide et pommeau ne fonctionnant pas (filet d’eau)

2026-01-01 • via Nuitee
M
Mónica Patricia • solo_traveller • mx
5
2025-12-31 • via Nuitee
W
Welling • couple • fi
8
Pros:

Muy buen buen hotel para quedarse si no estas buscando nada luxuria. El cuarto fue muy comodo y grande tambien. Desayuno no fue muy especial pero para esta conta de dinero es okey.

2025-12-27 • via Nuitee
M
Martina • solo_traveller • de
9
2025-12-26 • via Nuitee
C
christian
2
Pros:

Personale scortese. Pavimento sporco. Lenzuola sporche e dopo averle fatte sostituire le seconde erano anche peggio. Bagno sporco. La doccia non funzionava. Siamo rimasti 1 ora e poi siamo scappati. Nei corridoi il personale urlava e litigava. Il peggiore hotel che abbia visto

2025-12-21 • via Nuitee
J
Jose Armando • couple • mx
4
Malo y caro
Pros:

Desayuno regular

Cons:

Tenía mal olor, instalaciones viejas, precio alto para lo que se ofrece.......y más

2025-12-03 • via Nuitee
S
Santiesteban • solo_traveller • us
8
2025-11-25 • via Nuitee
E
Elisabeth Maria Johanna • extended_group • es
3
Pros:

Het ontbijt was goed. De locatie was wat minder.

Cons:

We werden eerst naar de bovenste etage verwezen, geen lift aanwezig en geen verlichting in de hal van deze etage. Vervolgens kregen we een kamer beneden.

2025-11-12 • via Nuitee
G
Gonzalo
6
Pros:

A equipenfoi muito gentil.

O quarto e corredores cheiravam a cigarro.

Nosso quarto não tinha cortina na janela nem tampa de vaso.

2025-11-06 • via Nuitee
D
Diana • couple • co
1
2025-11-05 • via Nuitee
R
Ruben • solo_traveller • mx
10
2025-10-31 • via Nuitee