Crowne Plaza Nashville Airport by IHG

Several Vehicles were vandalized and windows were broken out. The bar was closed for the weekend.

Perfect hotel stay for a weekend away. Not too far from downtown, about a 15 minute drive. Service was friendly and room was clean and super comfortable. Would definitely return

We’ve stayed at the Crowne Plaza several times for its convenient location. This time we were only on the property six hours due to a late check-in and an early flight.

For the first time we had an issue with our room. Unfortunately, Maintenance isn’t on-shift at 11:00 PM. It wasn’t a critical issue but it was worth reporting. The clerk said I could call the manager the next morning and “she’d make it right.”

I did as was suggested and the manager adjusted our fee to my satisfaction. Will certainly stay again.

Staff was helpful, room was very clean, shower was wonderful, location was close to shopping and dining. However, the 1st night (Friday) of our 2 night stay my vehicle (along with 4 others) was vandalized and robbed (roughly $2k personal items taken & likely $5k+ in damages). It took law enforcement 1.5 hours to show up before we could make a report. Also, the only person that had access to pull camera footage happened to be out of town, so the report is still incomplete. Since we are from out of state this makes it extremely difficult to file insurance claims. Sadly, after this incident the staff explained to us that this was not uncommon and as a matter of fact was known to occur about every other Friday night. There was also supposed to be a bar in the lobby but due to short staffing it was closed. As for the full breakfast buffet on our 2nd morning, there was nothing offered as the cook decided not to show up for work. All things considered I would 10/10 highly not recommend staying here.

The ony thing I did not like was the waiting time to check in it took about 20 minutes or more to be the next in line with only them helping 1 customer at the moment

The air conditioning was way too cold and couldn't be changed. Turned it off, kept coming back on.

Unfortunately the blinds wouldn't close, so there was light infiltration all night - there was no airport shuttle operating (ends now at 6pm?) and the room climate control was only partially functional, but other than that Mrs. Lincoln....the play was just great....?

Airport shuttle wasn’t available when I needed it. I was told it was down for the night. Room was fine. Receptionist was friendly. But my car was broken into.

Rooms were too cold and strangely difficult to regulate. A dozen or so car windows were smashed in the parking lot overnight which did little to curb the anxiety of staying in the area. Staff was nice though.

I made reservation at this hotel mainly because the park and stay with was advertised online as 8.00 per day which it wasn't it was 15.00 per day
Also I wanted to stay here for the free hotel shuttle which was suppose to run 24 hours a day per the website NOT TRUE either it only runs after 9am on the weekend but my flight was at 7am so I had to fork out 22.00 to catch a Lyft upon arrive back to the hotel I called for the shuttle to pick me up at the airport only for them to say the shuttle was down sooo frustrated at this point another 35.00 to catch another Lyft
Let's talk about the free contential breakfast NOT TRUE had to pay and restaurant on property was closed
I had chosen this hotel because I was traveling alone and everything that I need was right in the hotel and it turned out to be a total BUST
Management has yet to return my call NEVER WILL I EVER STAY HERE AGAIN AND MOST DEFINITELY DO NOT RECOMMEND

Front desk clerk was perfect
Room was clean and comfortable

The manager made our experience very enjoyable.

The room was nice and the staff was incredible considering the circumstances. We went to our car and the front passenger window was broken and the car ransacked and robbed. Apparently 19 cars total had the same issue with carying degrees of theft. The staff was exemplar in providing us with information and the maintenance staff was awesome and even shop vacced the glass out of our car and taped up windows. I do think even with all the cameras present, having an actual security guardpresent could habe prevented this.

This was an amazing hotel

I’m going start off with, park at your own risk. Our car window got shattered and car broken into along with 19 other cars….. someone went through half the parking lot breaking into cars. The police said in search of guns, they didn’t money sunglasses or even another couples smart watch. NOW the hotel it self was clean, staff was awesome and came out and swept out people cars for all the broken glass. But they need night security in the lot of some kind of presence. The room was so nice and clean, but the fact someone was able to hit 19 people’s cars I would not be able to stay here again.

Great staff, super clean,

would of been nice to have shuttling to airport both ways not only during the week.

The check was not a good experience.

Clean room
Nice roomy set up

The rooms iron didn’t work and no microwave in the building at all!