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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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24-hour security
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Raffles Boston, situated in the heart of Boston, offers a luxurious experience with air-conditioned rooms, a fitness centre, and free WiFi. The property boasts a restaurant, bar, and indoor pool for guests to unwind and relax.
Exceptional Services
Guests can enjoy top-notch services including room service, concierge assistance, and luggage storage. The multilingual staff at the 24-hour front desk adds a personal touch by providing information in Mandarin, English, Spanish, and French.
Convenient Location
Conveniently located near popular attractions like Back Bay Station and Boston Public Garden, Raffles Boston is the perfect choice for travelers. Don't miss the chance to experience comfort and luxury at Raffles Boston.
All rooms come with Butler Service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 74 per day.
Location
Guest Reviews
Extremely upscale and gorgeous spaces, outstanding elevated check-in experience, fantastic restaurants, and every single staff member was an absolute 10/10 from check in to butlers to bartenders. I was treated in a way that made me feel special. Your staff is the BEST around! This is literally the best hotel I’ve ever stayed at, and I go to some very fancy places. It was my husband’s surprise birthday weekend, and boy was I thrilled with my choice to stay here.
Nothing - it was perfection
Great location
No ventilation in the bathroom. Aircon blowing right over the bed so difficult to keep a comfortable temperature
However, I want to be fair and mention the one truly memorable experience we had.
One evening around 8 pm, we decided to order coffee with milk to the room. We were not even sure it would be possible, but we tried.
A very kind woman arrived, with her hair covered, delivering our coffees with a genuine smile and an impeccable service attitude. She made sure everything was perfect for us and was discreet, warm, and truly professional.
In those few minutes I understood something very clearly:
The difference between a terrible experience and an extraordinary one often lies in a single person who truly understands what service means.
The following day we ordered coffee again, and she returned with the same calm, respectful, and wonderful attitude.
Those small moments were the only times during our stay when we truly felt the level of service one expects from a hotel like this.
It is important for me to write this review. I studied tourism and I understand that hospitality is one of the most powerful pillars of the service industry. Precisely because of that, I also understand that being polite is not the same as delivering excellence.
Today, anyone can create beautiful spaces, purchase luxury furniture, and design visually impressive environments. That was exactly the feeling we had when we arrived at the upper floor of this hotel: a property clearly built with a major investment and details that make you believe you are about to experience something extraordinary.
Unfortunately, that is exactly where the illusion ended.
When we arrived, we had to wait until the official check-in time. We understood and waited patiently. However, my husband and I are used to staying in high-end hotels, and it is not common to have to wait such a long time to receive a room.
The problem began when we were finally given our room.
When the receptionist handed us the key, she said:
“You will have a great view.”
However, when we entered the room, the window literally faced a wall.
The room itself was beautiful, yes, but waking up to a wall after being promised a great view is not only disappointing — it is simply unacceptable in a hotel of this level.
We thought it might have been a mistake, so we went back down to the front desk. The same person who had promised us the view informed us that there were no other rooms available.
A manager then assisted us, but essentially repeated the same thing: perhaps they could move us the next day, but for now there was no solution.
No real attempt to resolve the situation.
No meaningful alternative.
Nothing that felt appropriate for a hotel where a night can cost close to $1,000.
The solution offered was a $200 voucher, which in the context of the hotel barely covers breakfast. Honestly, more than compensation, it felt like a symbolic gesture that did nothing to resolve the issue or the frustration.
Beautiful room and great staff
Very clean
Malik was very nice and informative and provided a smooth and seamless check in. Thomás provided exceptional butler services and tended to our every need. The guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had. Didn’t get a chance to try any of the restaurants but will definitely be back and will try! The hotel really focuses on providing quality for the price! Highly recommend!
excellent service and wonderful breakfast .
liked how the bathroom lights up during the night without a switch
The legs on the beds stuck out. My husband stubbed his feet constantly.
Location. Doormen. Butler service. Room. Housekeeping. Room service.
Front desk. The sincerity and follow thru needs levelling up.
Excellent location welcomed by warm greeters.
Best in class butler Michael and Rory served thru out with heart. Esp Michael who troubleshooted my IT connection.
Room Service cooking soup that warmed my stomach.
Front desk needs good follow through. Some of the agreed discussion was not picked up.
Breakfast in breakfast lounge needs improvement. Long wait, sub par food.
Drinks an apps at the Blind Duck were excellent.
Excellent customer service, cleanliness, great Pool and Jaccuzzi,
Parking Charges lol
Sehr freundliches Personal.
Das Badezimmer liess sich nicht heizen.
Beautiful and clean
We liked everything
I am a very capricious customer. It’s really hard to make me happy. But finally, I found an exceptional hotel where I was completely satisfied and couldn’t find any negatives.
First of all, in my comments I noted about my sleep issues and required the quiet room. For two nights I didn't hear a single noise. They made sure that we don't have neighbors and provided us away from the elevators.
Secondly, we haven't seen any housekeeping neither in the floor nor in our room. But every single time we returned, it was cleaned, and they brought us some sweet treats, which made my 7-year-old boy very happy. Thirdly, the receptionist, the concierge, and the bell staff were extremely kind and helpful. The bell staff opened the door, helped with luggage, and asked if we needed any assistance each time. The very first moment, one of them politely asked if it was our first time and gave directions to the check-in floor. Also, the person who checked us in did his best, and we were able to check in early. He kindly offered to hold our bags while we took a quick walk to Totte across the road. I was happy and satisfied. I travel a lot and often.
The breakfast was disappointing. I enjoy a luxurious meal, but I still expect to be fed adequately. The portion size for the price we paid was simply a joke. The following morning, we had a decent breakfast at Totte for a fair price.
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