citizenM Boston Back Bay

Hotels
•
CitizenM
9 (3842 reviews)
408 Newbury Street , Boston , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 3842 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
H
Henrikas Svidras • family_with_children • lt
10
Pros:

It was easy to check in and the reception lady allowed me to check in a bit earlier free of charge. There is a very nice lounge area to work and chill. The rooms are small but modern and with a very nice view of the city.

Cons:

Overall the rooms were small so don't expect something large.

2026-02-14 • via Nuitee
R
Raj Gangadia • extended_group • gb
9
2026-02-13 • via Nuitee
K
Keuryn • couple • us
10
2026-02-13 • via Nuitee
D
Dana • family_with_children • us
10
Excellent hotel.
Pros:

I own an apartment on the corner but it was rented. I did have a medical appointment there so took your hotel. I’d been in it several times for coffee. I really enjoyed the entire hotel to include rooftop- which is separate from you.

Cons:

I could have used a club chair in room, with autumn. Bathroom too needed a small chair. I needed another trash can or two.

2026-02-12 • via Nuitee
A
Ava • couple • us
10
2026-02-12 • via Nuitee
B
Briscoe • couple • us
9
2026-02-11 • via Nuitee
A
Angus • couple • us
10
2026-02-10 • via Nuitee
M
Mikki • solo_traveller • us
9
Great stay
Pros:

The breakfast was ok. The coffee was exceptional.

Cons:

We had some issues with your ipad controller, but otherwise the stay was good.

2026-02-10 • via Nuitee
C
Carl • couple • us
10
2026-02-10 • via Nuitee
S
Sungwon • couple • kr
10
2026-02-10 • via Nuitee
M
Michael • couple • us
10
2026-02-09 • via Nuitee
P
Pich • couple • us
8
The location is excellent and the staff are super friendly and helpful, couldn't ask for a better spot.
Pros:

Wonderful location, right on newbury st giving you access to great restaurants

2026-02-09 • via Nuitee
P
Paolo MJ • solo_traveller • it
9
Great stay in a super-comfortable hotel!
Pros:

A very comfortable and modern hotel in a great position!

Cons:

I will lower a little bit the food and beverages prices

2026-02-09 • via Nuitee
Y
Youjung • couple • us
4
2026-02-09 • via Nuitee
A
Andreas • family_with_children • de
9
2026-02-08 • via Nuitee
V
Vinh • couple • us
8
2026-02-08 • via Nuitee
H
Heather • couple • us
10
2026-02-08 • via Nuitee
A
Andrea • solo_traveller • us
10
Perfect
Pros:

Location, clean, staff very nice. Rooms are small and simple but efficient!

2026-02-08 • via Nuitee
I
irina • couple • uz
10
2026-01-31 • via Nuitee
I
irina • couple • uz
10
2026-01-31 • via Nuitee