citizenM Boston Back Bay

Hotels
•
CitizenM
9 (3958 reviews)
408 Newbury Street , Boston , us

listing image 1
Show all photos

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 3958 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
S
Shu • solo_traveller • cn
10
2026-03-28 • via Nuitee
C
crachadell • couple • us
10
Excelente estancia, moderna, super buen ambiente.
Pros:

Ubicación excelente. Me fascinó el ambiente del lugar.

Cons:

La habitación es pequeña, pero moderna, bella, muy bien equipada.

2026-03-28 • via Nuitee
A
Andrade • solo_traveller • us
10
2026-03-28 • via Nuitee
S
Susan • solo_traveller • us
10
Comfortable and convenient. I would stay again.
Pros:

The bartender is friendly and knowledgeable. The hotel is within walking distance of concert venues and museums, a variety of restaurants and shops.

2026-03-28 • via Nuitee
V
Viktoriia • solo_traveller • ca
10
Pros:

Excellent modern hotel in the heart of the city. Extremely clean and comfortable, with a cozy corner for everyone, great view from the high floor rooms, and a great vibe. Spent the entire week there and will definitely stay again.

Cons:

Complementary filter coffee is awful but there was an option to buy a decent one.

2026-03-28 • via Nuitee
O
Olga • family_with_children • us
8
2026-03-27 • via Nuitee
J
Jennifer • couple • us
10
2026-03-27 • via Nuitee
A
Ashley • couple • us
10
2026-03-27 • via Nuitee
Алекс • solo_traveller • us
10
2026-03-26 • via Nuitee
I
Igor • solo_traveller • ua
8
2026-03-26 • via Nuitee
N
Na Rae • couple • kr
8
2026-03-25 • via Nuitee
J
Johnny • solo_traveller • gb
7
2026-03-25 • via Nuitee
J
Junzhe • couple • us
10
2026-03-25 • via Nuitee
M
Megan • couple • us
10
Rooms are very tiny but everything was wonderful and great location
Pros:

Did not know the rooms r very tiny but the place is wonderful bar breakfast barista and staff amazing

2026-03-25 • via Nuitee
E
emre • couple • tr
7
Pros:

modern, şık, teknolojik otel, konumu güzel

Cons:

oda genişliği çok dardı

2026-03-25 • via Nuitee
C
Cindy • couple • us
10
2026-03-24 • via Nuitee
C
Casey • solo_traveller • us
1
2026-03-24 • via Nuitee
Алекс • solo_traveller • us
9
2026-03-24 • via Nuitee
G
Gulnara • solo_traveller • kz
10
Pros:

Чистый, новый,стильный,очень приятный отель. Вид из окна супер. Расположение отличное. Есть завтраки. На 2 этаже можно набирать бесплатно воду.

2026-03-24 • via Nuitee
M
Muhammad • couple • us
10
2026-03-23 • via Nuitee