Home2 Suites by Hilton Kingston

I don’t often write negative hotel reviews, but I feel compelled to share my experience from this past weekend at Home2 Suites by Hilton in Kingston.

I booked my stay through Agoda and received a receipt confirming payment. However, when I checked in, the front desk staff attempted to charge me again for the room. I explained that the stay had already been paid for through the booking site, which was frustrating to deal with right at check-in.

The next morning, I noticed the bed sheets were dirty. I didn’t see it the night before, as I simply pulled the comforter down and got into bed, but seeing the condition of the sheets in the morning was genuinely upsetting.

Breakfast was another disappointment. The food was only lukewarm, and unfortunately one of the staff members had a very noticeable body odour, to the point where I could no longer continue eating.

When I returned to my room, I went to make a coffee using the in-room machine and discovered old, soggy coffee pods left inside from previous guests. It really made me question how thoroughly the rooms are cleaned between stays.

Based on this experience, I will not be staying at this location again. Very disappointed.

Booked via Hilton for 149$ a night for 2 nights.

This is a brand new hotel in Kingston (as well as the Doubletree next door) so this place is pristine. Friendly check in at around 4PM.

Got a nice suite with queen bed, sofa, small kitchen with microwave, full fridge, dishwasher, good batroom with shower, sofa, Smart TV, very nice view of a vacant field preserve.

Breakfast was excellent, with scrambled eggs, bacon, bagels and breads, fruits, yogurts, waffle station, the usual.

Decent sized pool as well as gym...these are shared with the Doubletree,

Location is a bit out of the way but decent for driving into town, and cycling .

The breakfast is really unappetizing

Front desk person answered the phone while already waiting on us. Thought that was rude.

Everything was perfect

All good

Room is clean, nice breakfast, Canadian goose is beautiful

Check for hidden fees, pet fee was $75 (have paid $25 at other hotels in the same city)

Good clean, room

I hate to leave a bad review but that was theworst bed I’ve ever slept in. The mattress, the pillow, the blankets - all terrible. I had the worst sleep and had a 9 hour drive the next day. I was so tired. Room was nice, very clean. Staff was great at check in, just the most uncomfortable bed!

Everything was excellent, the room, the staff and breakfast.

Nice roomy accommodation

Nice clean rooms with kitchenette plenty parking

It was very nice, I used to previously work there alot of changes and excellent location

Nice overall

Good

Rooms were great, clean however noise was crazy, we were on first floor behind the reception and doors banged loudly all night. Great place but wouldn’t stay on first floor again

A tub would have been a plus and a grab bar in the shower would help. We expected more selection at breakfast..e.g..a variety of fresh fruit and warm eggs. Other than breakfast being a disappointment, everything else was great.

I am a Hilton Honors member, and have stayed at other Home2 Suites with no issues. I requested a quiet room for a very important work trip, and the hotel acknowledged my request when I booked the trip. However, on the actual day of the stay, I was placed in a noisy wing full of loud and rowdy children. My work meeting was interrupted and I lost out on an important opportunity, not to mention the time, money, and energy I put into preparing for this meeting. I will no longer stay at any Hilton hotels.