Hotel Canoe and Suites

Hotels
9.1 (2536 reviews)
600 Banff Avenue , Banff , ca

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Great location
Good amenities
Cons:
Cleanliness issues
Noisy heating system

Categories

Cleanliness
8.29
Several reviews mentioned cleanliness issues, particularly with the hot pool area and air conditioning.
Service
9.26
Reviews highlighted helpful and friendly staff, contributing to a positive service experience.
Location
9.4
Good location with easy access to the city center and transit options.
Room Quality
9.25
Rooms are spacious and nicely decorated, although there were minor complaints about bedding.
Amenities
9.18
Facilities such as hot pools and the cafe received positive feedback, despite some cleanliness concerns.
Value for Money
8.74
Some guests felt the value was compromised due to noted cleanliness issues.
Food and Beverage
9.29
The restaurant connected to the hotel was praised for quality.
Overall Experience
9.36
Overall satisfaction was very high, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 00:29

Property Description

Luxurious Accommodation

Hotel Canoe and Suites offers 4-star air-conditioned rooms with free WiFi, each featuring a private bathroom and stunning mountain views from a balcony. Enjoy the convenience of a kettle, flat-screen TV, and free toiletries in every room.

Convenient Location

Located near popular attractions like The Whyte Museum and Banff Park Museum, this non-smoking property provides easy access to explore the beauty of Banff. The attentive staff is ready to assist you at any time, ensuring a memorable stay.

Exceptional Service

With a restaurant on-site and guidance available at the reception, Hotel Canoe and Suites prioritizes your comfort and satisfaction throughout your visit. Book now to experience a blend of luxury and convenience in Banff.

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancelation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 2536 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.4
Room Quality: 9.25
Amenities: 9.18
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
G
Green • family_with_children • ca
8
2026-03-21 • via Nuitee
F
Freda • extended_group • tw
10
2026-03-21 • via Nuitee
T
Teresa • couple • ca
8
2026-03-21 • via Nuitee
I
Igor • family_with_children • us
8
Pros:

We had a bit of a “love-hate” relationship with this hotel.
Let’s start with the highlights: the pool and sauna are absolutely fantastic, especially with that mountain view—easily the best place to relax after a long day. The in-room coffee was also a very nice touch (and much appreciated in the morning). Breakfast was solid too… although the price made it feel like it came with a side of fine dining expectations.

Cons:

Now, onto the more “memorable” parts of the stay.
The bed and pillows could definitely use an upgrade—comfort matters, especially when you’re trying to recover from a day outdoors. But the real star of the night was the AC unit. I’m not saying there’s a jet engine installed in every room… but I’m also not not saying that. It was impressively loud—so much so that sleep became more of a “light dozing experiment.”
To their credit, the hosts were incredibly kind and responsive. They suggested turning off the AC and provided a space heater, which helped with the noise (thank you for that!). Though if I may suggest—an oil heater might be a quieter long-term solution.

2026-03-21 • via Nuitee
M
Meinrad • couple • de
8
Wir waren das 2. Jahr hintereinander in diesem Hotel und würden es wieder buchen.
Pros:

Frühstück und Abendessen sehr gut, Die Lage zu den Skigebieten Lake Louise und Sunshine sehr gut

Cons:

Erstes Zimmer sehr laut, weil gegenüber ein Vorratsraum mit lauter Kühlung. Nach einer Nacht Wechsel in ein anderes Zimmer, aber auch hier waren „Brummgeräusche“ von irgendwelchen Aggregaten zu hören.

2026-03-20 • via Nuitee
C
Carl • couple • us
10
Great stay. I will stay here again.
Pros:

Staff is friendly and exceptional. Resturant food and service was great. Coffee shop and pastries were very good. Hot pools and sauna were great. Parking was free and conveniently located. Free bus stop for around town travel located right across the street (hotel provided free bus passes). Free bus to Lake Louise Ski Area conveniently located 1/2 block away. I will stay here again.

Cons:

Price could have been a bit better.

2026-03-20 • via Nuitee
J
Jamie • family_with_children • gb
10
2026-03-20 • via Nuitee
B
Bernadine • couple • ca
9
2026-03-20 • via Nuitee
R
Rebecca • couple • gb
10
Great quality new hotel with lots of space and comfort
Pros:

New hotel, details well thought through with great coffee tea making in room. Really large room, loads space, nice shower room (and products) also fireplace and large balcony. Use of ski locker good . Sudden Sally cafe in lobby area is a bonus. Also, use of hot pools, sauna on roof with great views.

Cons:

This hotel is the furthest out of Banff Ave, but you get bus tickets for reliable bus service. And it's not a large place to walk around.

2026-03-19 • via Nuitee
A
April • couple • us
10
Definitely stay here!
Pros:

Great location and the staff was amazing! The views and the spa area are an added plus. Ample parking. The on site restaurant was delicious and the Biscoff Latte was excellent.

2026-03-19 • via Nuitee
J
Jonathan • solo_traveller • ca
10
I’ll be back.
Pros:

A great hotel. I loved the design including the log fire in my room. I stayed at the Otter next door during the summer and knew I’d like the Canoe too.

2026-03-19 • via Nuitee
H
Heather • solo_traveller • us
10
2026-03-18 • via Nuitee
D
Darrell Shea • family_with_children • us
8
2026-03-18 • via Nuitee
Y
Yardeni • extended_group • us
10
2026-03-17 • via Nuitee
S
Sona • couple • us
10
Great view and cozy rooms
Pros:

The property overall was very clean, cozy, and the views were absolutely breathtaking. I especially loved the hot pool. The on-site restaurant was also very good, with delicious food.

Cons:

A bit far from the center

2026-03-17 • via Nuitee
K
Kathleen • couple • us
10
Really enjoyable. Will stay again.
Pros:

Nice, attractive rooms. Comfy beds. Balcony with Mountain View’s was great.

2026-03-17 • via Nuitee
A
Arthur • couple • ca
10
2026-03-17 • via Nuitee
N
Nicole • couple • us
10
I would come again
Pros:

The view, The staff, The Location

Cons:

Nothing

2026-03-17 • via Nuitee
L
Lorenzo • couple • us
9
We were so pleased with this hotel!
Pros:

The Canoe was a really wonderful stay. We got a mountain view room and it was wonderful, with good views. The hotel is on the first stop for ski shuttle buses to Lake Louise and Sunshine, so that was super helpful, since the buses fill quickly. Staff was wonderful, friendly and helpful.

Cons:

Nothing really, although the food at the restaurant at the Otter Hotel next door (same outfit runs both) was bit better.

2026-03-17 • via Nuitee
D
David • couple • ca
9
2026-03-17 • via Nuitee