Facilities

Air conditioning
Restaurant
Room service
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
First aid kit available
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Central location
Comfortable rooms
Good room cleanliness
Cons:
Rude staff
Poor breakfast quality
Noise issues

Categories

Cleanliness
7.86
Some reviews mention issues with cleanliness and maintenance, particularly regarding no room cleaning during the stay.
Service
8.33
Mixed sentiments about service quality; some found it lacking and rude, but others noted good reception.
Location
8.87
Many reviews highlight the central location as a strong advantage.
Room Quality
7.82
Positive sentiment on comfort, but concerns about noise and issues with functionalities like air conditioning.
Amenities
7.35
Limited positive comments, with concerns about quality of breakfast and facilities.
Value for Money
8.31
Some reviews agree the rooms match the price, but others argue they expected more based on star rating.
Food and Beverage
6.86
Frequent complaints about the breakfast quality and variety.
Overall Experience
7.83
Overall mixed experience, with highlights in location but significant negatives in service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 15:28

Property Description

Luxurious Accommodation: Enjoy 5-star comfort and convenience at Balmoral Plaza Hotel near Ukumari Zoo in Pereira.

Exquisite Dining: Indulge in an à la carte, American, or vegetarian breakfast at our on-site restaurant.

Prime Location: Explore nearby attractions like Cathedral of Our Lady of Poverty and Pereira's Bolivar Square from our convenient location.

To experience luxury and convenience in Pereira, book your stay at Balmoral Plaza Hotel today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 731 reviews
Cleanliness: 7.86
Service: 8.33
Location: 8.87
Room Quality: 7.82
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 6.86
Overall Experience: 7.83
P
Petter • solo_traveller • no
7
Supersentralt i Pereira til gunstig pris
Pros:

- Mer sentralt kan det ikke bli
- Fint rom med balkong
- Bra pris

Cons:

- Frokost bare til kl. 09.00
- Ugunstig frittstående aircondition-løsning
- Ikke kjøleskap på rommet

2026-04-09 • via Nuitee
L
Luisa • family_with_children • co
8
Cons:

Bad location

2026-04-09 • via Nuitee
H
Hector • family_with_children • co
9
Pros:

Las habitaciones y el comedor muy bonito y limpio

Cons:

La ubicación, llegamos de noche y se sentía peligroso

2026-04-07 • via Nuitee
L
Luz Elena S • family_with_children • co
10
Pros:

Muchas gracias.

Cons:

Muy bien Todo. Excelente atención.

2026-04-06 • via Nuitee
L
Luz Elena S • family_with_children • co
10
Pros:

La habitación, la alimentación, la ubicacion. 😃

2026-04-06 • via Nuitee
D
Diego • solo_traveller • cr
10
2026-04-06 • via Nuitee
R
Ramírez Sánchez • extended_group • co
10
Pros:

Ubicación

Cons:

No tiene parqueadero

2026-04-06 • via Nuitee
L
laura julieth • extended_group • co
8
Acceptable
Pros:

En general, la estadía fue buena. El hotel es cómodo, limpio y tiene una buena ubicación. Sin embargo, hay algunos detalles que podrían mejorar para que la experiencia sea aún mejor.

Cons:

Cabellos en la comida y total indiferencia al reportarlo. Además, la habitación tenía un olor peculiar poco agradable. Por lo demás todo muy bien el hotel tiene un diseño muy bonito y sus habitaciones son cómodas.

2026-04-06 • via Nuitee
Ángel • couple • co
5
2026-04-05 • via Nuitee
E
Eliana Cardona H • family_with_children • co
4
Fue corto e incomodado pues el personal no es amable ni cordial
Pros:

La comodidad

Cons:

El personal no es agradable

2026-04-05 • via Nuitee
V
Villota • solo_traveller • co
5
Normal
Pros:

La ubicación muy aseado

Cons:

El jabón de baño, el costo de pérdida de tarjeta de ingreso a la habitación y la atención al desayuno las alternativas eran nulas

2026-04-04 • via Nuitee
N
Nataly • extended_group • co
10
2026-04-03 • via Nuitee
L
Laura • family_with_children • co
9
Muy bien
2026-04-03 • via Nuitee
C
CARLOS ALBERTO • family_with_children • co
9
Agradable
Pros:

Si, bastante bueno, superó las expectativas

Cons:

Las habitaciones contra la calle son definitivamente ruidosas

2026-04-03 • via Nuitee
A
Ana • couple • pt
5
Bom para passar uma noite.
Pros:

Relação qualidade-preço.

Cons:

Muito barulho do exterior durante a noite.

2026-04-03 • via Nuitee
A
Andrea • family_with_children • cl
8
Cons:

No tiene clóset ,

2026-04-02 • via Nuitee
S
Sara • family_with_children • es
8
2026-04-02 • via Nuitee
G
Gonzalo • solo_traveller • co
10
2026-04-01 • via Nuitee
J
Juan Manuel • couple • co
8
2026-04-01 • via Nuitee
V
Victor Manuel • couple • co
9
2026-03-31 • via Nuitee