Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Location by the river
Friendly staff
Beautiful surrounding area
Cons:
Cleanliness issues
Food availability problems
Service delays

Categories

Cleanliness
7.75
Multiple mentions of uncleanliness in rooms and bathrooms.
Service
9.01
Friendly staff but instances of slow service were noted.
Location
9.26
Highly praised for being by the river and close to attractions.
Room Quality
7.99
Basic amenities and some issues with odor noted.
Amenities
8.74
Has essential amenities but some food options were limited.
Value for Money
8.49
Generally considered reasonable but with some concerns on food and service.
Food and Beverage
7.25
Frequent complaints about food availability and quality.
Overall Experience
8.72
Overall pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:45

Property Description

Luxurious Amenities:
Indulge in the lush garden and unwind on the charming terrace of Hotel Casa de Hadas. Enjoy delectable meals at the exquisite restaurant and sip on refreshing drinks at the cozy bar.

Convenient Services:
Benefit from the efficient business center and plan your excursions effortlessly with the helpful tour desk. The 24-hour front desk, airport transfers, and room service ensure a seamless stay for all guests.

Prime Location:
Explore nearby attractions like Quinta de San Pedro Alejandrino and the Santa Marta Gold Museum, both a short drive away. The proximity to Simón Bolívar International Airport adds to the convenience of staying at Hotel Casa de Hadas.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 1087 reviews
Cleanliness: 7.75
Service: 9.01
Location: 9.26
Room Quality: 7.99
Amenities: 8.74
Value for Money: 8.49
Food and Beverage: 7.25
Overall Experience: 8.72
J
Jan Christof • family_with_children • de
9
Good location, uniquely decorated rooms
Pros:

Unique rooms with private access to the river; delicious food; we travelled as family of four (including 2 teenagers)

2026-09-12 • via Nuitee
T
Torres • solo_traveller • co
7
2026-09-06 • via Nuitee
L
Lucia • couple • uy
9
Pros:

La ubicación pegado al río, los espacios comunes del hotel son hermosos y la baja ocupación por temporada mejoró aún más la experiencia. El restoran tiene precios similares al resto del área y se come 10puntos. Lorelaydis la moza y cocinera nos atendió espectacular.
El desayuno hecho en el momento fue muy rico ambos días. También tienen kit de 1ros auxilios para ayudarte si te lastimas durante algún trekking 😂.

Cons:

El horario del desayuno es un poco tarde para iniciar el día (8am), y se demora cerca de 20min en servir (se entiende xq es casero y hecho en el momento) pero complica si el plan es caminar hacia los miradores que lleva cerca de 3hs o las cascadas cerca de 1.5 (a marinka).

2026-09-05 • via Nuitee
L
Laura • couple • co
2
Pros:

El río, el desayuno.

Cons:

Habitación con olor a humedad, no tenía ventana, las fundas tenían cabellos cortos de color negro, taza del inodoro sucia, amarillenta, toallas manchadas, interruptores sucios del baño y en general, telarañas en el clóset.

2026-09-03 • via Nuitee
M
Monica Lorena • solo_traveller • co
10
Pros:

Muy bonito y la proximidad al río

2026-09-03 • via Nuitee
M
MANUEL • solo_traveller • co
8
2026-09-02 • via Nuitee
E
Else • solo_traveller • de
9
Pros:

Das Hotel liegt schön ruhig am Fluss. Trotzdem ist kann in 3 Minuten an der Hauptstraße. Die Deluxe Zimmer waren toll eingerichtet und auch die Hotelanlage ist richtig schön. Wir haben uns sehr wohl gefühlt. Die Betten waren bequem und es gab sogar Netflix. Das Frühstück war gut.

Cons:

Man kann nur kalt duschen und wir hatten viele Mücken im Raum, da die Türen und Fenster sehr breite Spalten haben. Teilweise 1-2 cm.

2026-09-02 • via Nuitee
A
ANDRES ALBERTO • extended_group • co
9
Pros:

Muy bueno.

2026-08-31 • via Nuitee
E
Ever • family_with_children • co
10
Pros:

Atención, comodidad

2026-08-29 • via Nuitee
F
Federico • couple • it
8
Pros:

Very well located in front of the river with a lot of amenities and relax possibilities

Cons:

The staff could be more friendly

2026-08-27 • via Nuitee
J
Jonāne • couple • lv
8
Pros:

Location was great, area is very beautiful, room had nice interiour. Restaurant had good price-offer ratio.

Cons:

Bathroom was not cleaned properly an we found empty condom packaging nect to the bed.

2026-08-26 • via Nuitee
M
Maria • couple • co
10
Pros:

Me encantó la cercanía al río

2026-08-26 • via Nuitee
E
Elisabetta • couple • it
8
Pros:

The location is super nice and quiet, next to the river and walking distance from the Main Street with restaurants and bars. The room was spacious and the staff were very friendly.

2026-08-26 • via Nuitee
A
ANGELA • couple • es
8
Pros:

Hotel con acceso directo al restaurante río. Las habitaciones eran cómodas.

Cons:

Se fue la luz las 2 noches que estuvimos allí, y la segunda ya no volvió hasta la tarde.

2026-08-26 • via Nuitee
R
richard • family_with_children • fr
8
Bon séjour, mais il faut savoir choisir sa chambre surtout pas là où il y a le couloir et toutes les petites chambres qu
Pros:

L’emplacement, l’hôtel en lui-même et le personnel

Cons:

La chambre nous étions, on entendait tout, on a beaucoup eu de mal à s’endormir et ça c’est vraiment dommage

2026-08-25 • via Nuitee
G
Gontzal • extended_group • es
10
Pros:

Sitio súper bonito, personal muy amable

2026-08-24 • via Nuitee
A
Alfred • family_with_children • nl
10
Heel fijn!
Pros:

Mooi ingerichte en ruime familiekamer. Onze kamer had ook een groot terras met zitjes en grote hangmat.
Hotel heeft mooie ligging aan de rivier, waar je heerlijk in kan afkoelen.
Schoon! Heerlijk ontbijt.

Op loopafstand van restaurants en winkeltjes.

Cons:

-

2026-08-23 • via Nuitee
J
Jordi • extended_group • es
8
2026-08-22 • via Nuitee
K
Karl • couple • gb
8
Peaceful, lovely, but basic accommodation
Pros:

Gorgeous, peaceful location on the stream, which we loved relaxing by. Decent breakfast and lovely, newly updated common area spaces. A short walk to the main area of town. Laundry service.

Cons:

The interior of the rooms could use some TLC, it was slightly below our expectations.

2026-08-22 • via Nuitee
E
Emilie • family_with_children • be
9
Pros:

L’emplacement impeccable surtout si on veut éviter de prendre un 4x4

Cons:

L’humidité (moisi) dans la chambre du côté de la rivière - rien ne sèche

2026-08-19 • via Nuitee