Hotel Unicus Palace Old Town - Destigo Hotels

Hotels
Independent
9.4 (97 reviews)
Slawkowska 13-15, Kraków, Malopolskie, 31-016 , Kraków , PL

Pets allowed

Facilities

Boat tours nearby
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Porter/bellhop
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and modern rooms
Cons:
Limited parking options
No room service

Categories

Cleanliness
9.35
Overall comments indicate super clean hotel with no major issues.
Service
9.85
Staff described as friendly and accommodating, enhancing overall experience.
Location
9.85
Ideal location in the heart of the old town, convenient for walking.
Room Quality
9.35
Rooms are described as beautiful and spacious with high-quality amenities.
Amenities
8.85
Some comments indicate a need for more variety in breakfast options.
Value for Money
9.35
Overall impression of a good deal given location and service quality.
Food and Beverage
8.85
Breakfast praised but not considered a five-star experience.
Overall Experience
9.75
Guests express strong satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:28

Property Description

Luxurious Accommodations: Treat yourself to a stay in one of the 36 guestrooms, featuring heated floors and flat-screen televisions. Your bed comes with down comforters and premium bedding for a comfortable night's rest.

Convenient Amenities: Enjoy complimentary wireless internet access, room service during limited hours, and buffet breakfasts available daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage for a hassle-free stay.

Central Location: With a stay at Unicus Palace Old Town, you'll be centrally located in Kraków, within a 5-minute walk of Main Market Square and Royal Road. Explore nearby attractions such as Historical Museum of Krakow and St. Mary's Basilica.

Indulge in luxury and convenience at Unicus Palace Old Town - Book your stay now for an unforgettable experience!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.4
Based on 97 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.75
M
Matthew
8
Pros:

Lovely breakfast and lots of choices, nice staff and customer oriented. The lady remembered the next day that I wanted oatmilk with my coffee, great service

2025-10-10 via Nuitee
J
Jaime
10
Pros:

Me ha encantado la ubicación, la comida en el desayuno buenísimo,

2025-09-23 via Nuitee
A
Alistair partner
10
Pros:

Clean

2025-09-19 via Nuitee
M
Matthew Stephen partner
10
Pros:

There were renovations being carried out which was noisy but apart from that we would definitely return.
Clean and great choice for breakfast.

2025-09-19 via Nuitee
Z
Zhi partner
10
Pros:

This hotel is in the heart of the old town. It’s super clean and convenient to everything. We really enjoyed our stay.

2025-09-10 via Nuitee
M
Matthew H partner
10
Pros:

Nice hotel in a very convenient location.

2025-09-04 via Nuitee
B
Bersani
10
Soggiorno perfetto
Pros:

Piccolo hotel ristrutturato recentemente in palazzo storico, in pieno centro. Tranquillo. Pulizia perfetta. Colazione molto varia sul salato, meno sul dolce ma tutto fresco e ottimo.
Abbiamo preso una suite. Pavimento in legno, doppio bagno. Asciugamani e accappatoi veramente confortevoli. Prodotti da bagno di qualità. Ottime anche le tisane disponibili in camera con filtro piramidale in stoffa e non quelle bustine in carta che capita di trovare con all'interno solo polvere e aromi

2025-08-30 via Nuitee
G
Giuliano Costanzo family
10
Pros:

Personale molto gentile e disponibile, struttura super accogliente in pieno centro.
Colazione e manutenzione dell’hotel non all’altezza di un 5 stelle (bagno che non scarica, segnalato e riparato, lampade ondeggianti in quanto svitate, materasso per 3 letto basso e scomodo, segnalato e aggiunto un altro materasso sopra.

2025-08-30 via Nuitee
P
Patrick partner
8
Pros:

Ideal location to walk anywhere in old town Krakow. Close to town Main Square. Easy walk from train station.

2025-08-28 via Nuitee
D
Donna family
8
Pros:

No parking - didn't find out you could pay extra to have them park for you until 3rd day. It was a struggle since my husband is mobility impaired. Parking in town is EXTREMELY limited. Also there is a Hotel Unicus close by - we started at the wrong hotel. Our room key quit working every day - minor inconvenience.

2025-08-27 via Nuitee
F
François partner
8
Pros:

In the heart of Krakow. Confortable room. Good breakfast but not a 5 star breakfast.

2025-08-21 via Nuitee
L
Luis Miguel family
10
Pros:

Excelente hotel es un hotel situado en una casona y que modificaron con muy buen gusto el cuarto era grande ya que tenía dos habitaciones y dos baños. Pero sobre todo el personal fue muy amable y servicial. Se encuentra ubicado a dos cuadras de la plaza principal llena de vida y variadas opciones para comer.

2025-08-20 via Nuitee
F
Firlian L partner
10
Pros:

Excelent!

2025-08-13 via Nuitee
G
Gilda family
10
Pros:

"Friendly staff, perfect location, and even more beautiful than the photos on Expedia. Truly a 5-star experience!"

2025-08-11 via Nuitee
J
Javier family
6
Pros:

It’s a lie that they have room service.

They do not.

I don’t know what kind of 5 star hotel doesn’t have room service.

2025-08-04 via Nuitee
C
Concetta Giovanna family
10
Pros:

Hotel super centrale, pulito,
camere splendide.
Colazione da ampliare la scelta.
Prodotti di qualità.

2025-07-29 via Nuitee
C
Cathlyn family
10
Pros:

We absolutely loved this hotel! We drove in to Krakow in the late afternoon and found the driving in the old city area pretty challenging. The front desk staff were absolutely amazing and helped us get our car parked and took out all of the stress with trying to navigate the streets on our own. The rooms are beautiful and the whole hotel feels clean, modern and the service is just excellent. Breakfast were phenomenal! We walked everywhere from this hotel and totally enjoyed our experience. I would highly recommend this hotel.

2025-07-26 via Nuitee
R
Rudyphel
10
A Truly Memorable Stay
Pros:

I had an absolutely wonderful experience at this hotel. The location is perfect—right in the heart of the old town, with everything just a short walk away.

The free breakfast exceeded expectations, offering a great variety of fresh and delicious options each morning. It was the perfect start to each day.

What truly made the stay special was the staff. Every person I interacted with was warm, welcoming, and genuinely helpful. Their hospitality made me feel right at home.

My room was beautifully decorated, with a luxurious feel throughout. The gold accents and fixtures added an elegant, regal touch that made the space feel extra special. Every detail, from the lighting to the furnishings, was thoughtfully designed and created a truly upscale atmosphere.

I would absolutely stay here again and highly recommend it to anyone looking for comfort, style, and top-notch service.

2025-07-23 via Nuitee
N
Nancy
10
Solo Traveler
Pros:

This hotel exceeded my expectations. It is nestled in the perfect part of the square and is walking distance to a lot of things! It was clean and kept clean throughout my stay. As a solo traveler I value safety and I felt completely safe. Very cute decor in the room as well. The hotel gave me traditional mixed with contemporary in the best way possible

2025-07-17 via Nuitee
C
Christipher
10
Pros:

Perfect

2025-07-14 via Nuitee