Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Lift / Elevator
Airport shuttle
Bar
Adult only
Airport drop off
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Small room sizes
Lack of privacy
Payment issues at breakfast

Categories

Cleanliness
7.18
While the reviews mention that the hotel is clean, there are complaints about small rooms and some issues with cleanliness in certain areas.
Service
9.15
The staff received praise for their outstanding customer service and friendliness.
Location
9.19
Multiple reviews highlight the great location, with easy access to various attractions.
Room Quality
6.64
Several reviews mention issues with room size, lack of windows, and privacy concerns.
Amenities
8.17
Amenities were mentioned positively in some reviews but some guests expressed dissatisfaction regarding the bar hours.
Value for Money
8.13
Guests felt that overall, the price was reasonable for the services offered.
Food and Beverage
8.18
The breakfast was praised, but there were payment issues that affected the experience.
Overall Experience
8.15
General consensus seems to reflect satisfaction, with specific aspects cited positively as well as areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:03

Property Description

Prime Location in El Poblado District
Hotel Helene, ideally situated in the vibrant El Poblado district, offers proximity to popular parks and attractions like El Poblado Park, Lleras Park, and Laureles Park.

Convenient Amenities
Guests can enjoy a comfortable stay with our 24-hour front desk, on-site restaurant, and rooms equipped with flat-screen TVs. Stay connected with free WiFi access, and select rooms even feature a charming balcony for relaxation.

Nearby Attractions
Explore nearby attractions such as Plaza de Toros La Macarena and Explora Park, or venture a bit further to Parque de las Aguas Waterpark and Linear Park President. With the Olaya Herrera Airport just 3 km away, your travel convenience is ensured.

Ready to experience the best of Medellín? Book your stay at Hotel Helene now!

Important information:

The hotel is located a few blocks from the pink zone of the city of Medellin "El Poblado".Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 249 reviews
Cleanliness: 7.18
Service: 9.15
Location: 9.19
Room Quality: 6.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.15
B
barahona • solo_traveller • pa
10
2026-07-17 • via Nuitee
E
Erik • solo_traveller • br
10
Pros:

É um hotel pequeno numa rua bem tranquila, entao permite um otimo momento de paz.

Limpeza impecável

Os funcionários sao extremamente atenciosos e acolhedores. Foi uma otima estadia

2026-07-16 • via Nuitee
M
Martinez • couple • ec
7
Regular
Pros:

Me gustó la ubicación muy buena para salir a caminar y conocer la cama calientita

Cons:

No me gustó es que en las fotos ponen piscina o yacuzzi y al llegar ahí te indican que es un valor adicional ($) a pagar por persona para poder hacer uso de aquello, osea publicidad engañosa, no me gustó el baño no se tiene privacidad debe ser junto la ducha con la taza no que quede de lado a lado osea fatal 🥲 el aire acondicionado goteaba y me mojó la ropa pero no me quejé porque no tienen número para llamar a recepción desde arriba había que bajar y que pereza

2026-07-03 • via Nuitee
C
calderon • family_with_children • gt
10
El maravilloso hotel helene
Pros:

El personal y el estilo del hotel, está espectacular, (excelente servicio de Santiago y Paola) nos encantó quedarnos en este hotel, lo recomiendo muchísimo!!.

2026-07-01 • via Nuitee
B
Bonilla • couple • pa
10
2026-06-29 • via Nuitee
B
Barahona • solo_traveller • pa
9
2026-06-29 • via Nuitee
B
Bart • solo_traveller • nl
8
2026-06-28 • via Nuitee
H
Henriette • couple • nl
8
2026-06-27 • via Nuitee
J
Jhon • couple • co
10
-
Pros:

Location is perfect

Cons:

-

2026-06-14 • via Nuitee
A
Alejandro • solo_traveller • co
10
2026-06-11 • via Nuitee
M
Mano • solo_traveller • ch
9
2026-06-08 • via Nuitee
Z
zachary • couple • au
10
10/10 would return ☺️🇦🇺
Pros:

The friendly staff☺️

2026-05-28 • via Nuitee
P
Pendola • couple • ar
10
Pros:

A destacar: el personal! Siempre con una sonrisa, dispuestos a recomendar y ayudarnos en todo lo que necesitáramos. Nos sentimos muy cómodos. Desayuno 10/10 y ubicación perfecta

2026-05-16 • via Nuitee
C
Cristian.garciab • extended_group • co
9
Pros:

Excelente ubicación, vista espectacular, el servicio increíble .. sin embargo el ruido puede incomodar un poco, no es tan grave pero es bueno tenerlo en consideración por si se desea descansar.

Cons:

El ruido pero no es tan grave

2026-05-16 • via Nuitee
J
Jorge • couple • us
10
Comfortable
Pros:

Location was great

Cons:

Bathroom only had glass dividing room and shower… did not look like what was on site

2026-04-29 • via Nuitee
A
Alexandra • solo_traveller • ec
10
na
Pros:

na

Cons:

na

2026-04-20 • via Nuitee
S
Salas • solo_traveller • cr
10
Pros:

Ubicación y amabilidad del personal

2026-04-17 • via Nuitee
A
Andressa • extended_group • br
8
Pros:

A localização é excelente.

Cons:

O banheiro e o box eram de vidro, não tinha privacidade.

2026-04-16 • via Nuitee
M
Melania • couple • es
9
2026-04-13 • via Nuitee
S
Sharon Vanessa • extended_group • ae
10
Acogedor, buenas instalaciones, muy buena locacion
Pros:

Excelente ubicacion
Comodas habitaciones, muy acogedor
Hermoso lugar a sus alrededores
Buenas instalaciones
Buen personal

Cons:

Variedad en el desayuno

2026-04-11 • via Nuitee