Wellcomm Spa & Hotel

Habitaciones muy pequeñas

Según la persona que nos recibió teníamos un beneficio de 30 minutos en el spa, no nos indicó que debíamos reservar inmediatamente y cuando quisimos hacerlo nos indican en el spa que no había agenda, por ende perdimos este beneficio

Solo mejoraría dos detalles: la ducha, ya que se salía un poco el agua, y el espacio para colgar la ropa, porque los ganchos no encajaban bien en la barra. lo demás, todo excelente!

Había una pizzería en el último piso y no habían pizzas.
Las áreas húmedas y los masajes no había disponibilidad

La habitación es pequeña si vas con maleta grande, el desayuno es muy lento, tienes que ir con tiempo. Y tuvimos la mala suerte de que había la celebración de una boda, por lo que no se podía descansar del ruido. Como compensación, nos obsequiaron con una invitación al spa, lo que agradecemos.

El desayuno es muy lento, no puedes tener prisa.

Nic

The hotel is described as noise proof however, the noise coming from the bars in front was incredibly loud. It felt like it was right next to our bed and it made resting and sleeping awful. We were told there were no rooms available for a change when we had intially asked at midnight (understandably if full) but were only offered a change for the next day.

The staff did not apologize or be empathic to the situation.

At some point during the stay, the staff knocked on the door once as they were opening the door without allowing a minute or even a few seconds to respond and opened the door on us. She did not apologize and instead turned her attention to another staff in the hallway. We never received an apology for that.

During one of the days during the stay, the included breakfast was a cold sandwich because there was a power outage issue. The staff in the restaurant was very nice about it. However, they were alone without any leadership, leaving them to work with few options.

During our stay, the advertised restaurant was not working either. Also, the included 30 minutes to the spa pools were unable to be used because they were fully booked. Why promise what you can’t give?

No tengo objeciones…

The staff wasn't too friendly, when asking for help or resources it felt like you were bothering them. If you need an iron, or hairdryer you need to call and ask for them since they are not in the room. They don't offer room service throughout the day, nor they offer lunch. THey only have breafast in the morning until 10 am and there's a pizza restaurant in the hotel that opens at 4 pm.

The check-in process was far too long (30 minutes) and we had to ask them to speed things up.

To make matters worse, the room had no windows, and the bedside light was broken and stayed constantly on, making it impossible to sleep. The next morning, maintenance spent 30 minutes in our room without fixing it, eventually just putting black tape over it. Other lights in the room were malfunctioning as well.

At the rooftop bar, I ordered a margarita. The bartender suggested a spicy version, which I agreed to try. However, they failed to mention it was an off-menu cocktail priced at double the standard rate. When I disputed this on the receipt, they eventually refunded the difference, but were visibly annoyed. Despite our group (staying across 3 rooms) ordering around 10 drinks, the staff’s attitude was completely unacceptable.

Finally, during check-out, staff members accused my uncle—who was staying in another room with the rest of our family—of stealing a massage gun. We didn't even know there was one in the room and had to offer to open our luggage to prove it. The receptionist, Catharina, was extremely unpleasant throughout. Seeing her get pouted and offended simply because we defended ourselves and proved we hadn't stolen anything was completely surreal. Calling us "rude" after falsely accusing us is the peak of unprofessionalism.

For the price charged, one expects significantly better service and respect.

La stanza senza finestra e la colazione in un café accanto all’hotel con poca scelta di piatti dolci e poca flessibilità