Wellcomm Spa & Hotel

The hotel is described as noise proof however, the noise coming from the bars in front was incredibly loud. It felt like it was right next to our bed and it made resting and sleeping awful. We were told there were no rooms available for a change when we had intially asked at midnight (understandably if full) but were only offered a change for the next day.

The staff did not apologize or be empathic to the situation.

At some point during the stay, the staff knocked on the door once as they were opening the door without allowing a minute or even a few seconds to respond and opened the door on us. She did not apologize and instead turned her attention to another staff in the hallway. We never received an apology for that.

During one of the days during the stay, the included breakfast was a cold sandwich because there was a power outage issue. The staff in the restaurant was very nice about it. However, they were alone without any leadership, leaving them to work with few options.

During our stay, the advertised restaurant was not working either. Also, the included 30 minutes to the spa pools were unable to be used because they were fully booked. Why promise what you can’t give?

No tengo objeciones…

The staff wasn't too friendly, when asking for help or resources it felt like you were bothering them. If you need an iron, or hairdryer you need to call and ask for them since they are not in the room. They don't offer room service throughout the day, nor they offer lunch. THey only have breafast in the morning until 10 am and there's a pizza restaurant in the hotel that opens at 4 pm.

The check-in process was far too long (30 minutes) and we had to ask them to speed things up.

To make matters worse, the room had no windows, and the bedside light was broken and stayed constantly on, making it impossible to sleep. The next morning, maintenance spent 30 minutes in our room without fixing it, eventually just putting black tape over it. Other lights in the room were malfunctioning as well.

At the rooftop bar, I ordered a margarita. The bartender suggested a spicy version, which I agreed to try. However, they failed to mention it was an off-menu cocktail priced at double the standard rate. When I disputed this on the receipt, they eventually refunded the difference, but were visibly annoyed. Despite our group (staying across 3 rooms) ordering around 10 drinks, the staff’s attitude was completely unacceptable.

Finally, during check-out, staff members accused my uncle—who was staying in another room with the rest of our family—of stealing a massage gun. We didn't even know there was one in the room and had to offer to open our luggage to prove it. The receptionist, Catharina, was extremely unpleasant throughout. Seeing her get pouted and offended simply because we defended ourselves and proved we hadn't stolen anything was completely surreal. Calling us "rude" after falsely accusing us is the peak of unprofessionalism.

For the price charged, one expects significantly better service and respect.

La stanza senza finestra e la colazione in un café accanto all’hotel con poca scelta di piatti dolci e poca flessibilità

Unico rammarico: non aver avuto il tempo per fare la spa!

Small rooms, lighting did not work well

Esperienza pessima. Abbiamo preso tre camere per tre notti. in una non funzionavano le luci ed era senza finestra. Alla richiesta di cambiare ci è stato risposto che non si poteva. Accanto al letto una luce non si spegneva si sono limitati a lasciarla accesa e mettere dello scotch sopra... perfetto per dormire e non parlo nemmeno della sicurezza... al rooftop hanno provato a farci pagare un cocktail il DOPPIO per aver aggiunto su loro suggerimento un ingrediente (polvere piccante). Quando abbiamo contestato il personale è stato molto scortese.  Colazione con poca scelta nel bar vicino con personale anche lì scortese. Contate almeno 40 minuti per avere il vostro piatto. L'hotel si da molte arie ma non è proprio al livello. Per finire il peggio... siamo stati accusati di aver rubato un attrezzo da palestra in camera ed in malo modo. Abbiamo risposto che potevano tranquillamente aprire tutte le nostre valigie per verificare ma anche lì la scortesia della ragazza (di cui indico il nome all'attenzione della proprietà: Katherine) è un atteggiamento inaccettabile e non professionale. Non ci siamo mai sentiti trattati così nei numerosi hotel che abbiamo frequentato.
Tutto non professionale per il livello che l'hotel si vuole dare e per il prezzo pagato.
Infine nessun bollitore in camera ce ne sta uno nella lounge ma in tre giorni il caffè non c'è mai stato e non vi erano nemmeno le tazze. Non lo consiglio assolutamente ci sono tanti altri hotel in zona con un miglior rapporto qualità prezzo.

Nada