Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Luggage storage
Express check-in/check-out
Airport shuttle
See all facilities

Review Highlights

Pros:
High-quality service
Beautiful and clean rooms
Great location
Cons:
Breakfast quality could be improved
Room sizes could be larger
Price considered high by some guests

Categories

Cleanliness
9.46
Immaculately clean room as noted in positive reviews.
Service
9.43
Staff were described as friendly and helpful, contributing to a positive service experience.
Location
9.47
Convenient location noted repeatedly, especially for strolling to restaurants.
Room Quality
8.92
Room size mentioned as small in some reviews, reducing overall score.
Amenities
8.95
Some reviews highlight lacking breakfast quality and amenities.
Value for Money
8.41
Prices considered high for room size and facilities.
Food and Beverage
7.96
Breakfast quality was criticized, affecting the score.
Overall Experience
9.43
Guests had a very positive overall experience, with numerous praises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:09

Property Description

Luxurious Accommodation

Indulge in air-conditioned rooms with top-notch amenities including a coffee machine, minibar, and a flat-screen TV for the ultimate comfort during your stay at No.4 Carlton.

Prime Location

Explore the vibrant city of Southampton with popular attractions such as The Mayflower Theatre and Southampton Guildhall just a stone's throw away from this centrally located 5-star hotel.

Convenient Services

Enjoy hassle-free travel arrangements with a paid airport shuttle service and take advantage of room service and luggage storage facilities for a seamless stay at No.4 Carlton.

Book now for an unforgettable experience at No.4 Carlton in the heart of Southampton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 560 reviews
Cleanliness: 9.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
X
XIAOYUE • couple • hk
7
性价比一般
Pros:

干净

Cons:

淋浴花洒

2026-09-18 • via Nuitee
K
Kelly • couple • us
10
Wonderful boutique hotel. Location was perfect for walking and sightseeing. Very warm and friendly staff. Room was large
Pros:

We loved the location and the friendliness of the staff!

2026-09-13 • via Nuitee
G
Gemma • couple • gb
8
Stunning rooms, terrible breakfast experience
Pros:

Room was lovely. Breakfast was chaos from start to finish. Rushed, staff clueless, buffet didn’t resemble description, no one took our hot drinks order, ordered breakfast missing main components, no one knew how to poach an egg! The breakfast lets down the gorgeous rooms - chatted to other guests and they were far less kind about breakfast and the “terrible” staff.

Cons:

See above. Such a shame as intending to be a regular visitor to the city whilst our daughter is at uni, but would have to tho k long and hard about booking again ….

2026-09-12 • via Nuitee
Y
Yueh • couple • us
3
There are too few breakfastn options
Pros:

Bedroom

Cons:

It’s OK

2026-09-12 • via Nuitee
E
Elaine • solo_traveller • gb
10
Very memorable and lovely experience..
Pros:

A fantastic find! Beautiful boutique style hotel with elegant charm. Very well located and the bedrooms were stunning.. Fantastic breakfast and the staff were extremely helpful and made my stay memorable. Highly recommended!

Cons:

Although, there was a lovely bar area next door it wasn’t open on the evening I stayed which was a tad disappointing and you have to go next door for your breakfast which was a little inconvenient.. However, everything else was absolutely perfect..

2026-09-09 • via Nuitee
S
Sheryl • couple • us
10
We had a very nice stay, it’s about a 10 minute drive to the cruise terminal. We arrived early and we were able to have
Pros:

The staff was very helpful, our room was very clean and comfortable.

Cons:

There are no elevators.

2026-09-07 • via Nuitee
J
Jon • couple • ch
8
Very stylish rooms and decor, friendly staff and excellent breakfast. Convenient location to walk into city centre.
Pros:

Very stylish rooms and decor, friendly staff and excellent breakfast. Convenient location to walk into city centre.

2026-09-06 • via Nuitee
C
Clarkson • solo_traveller • us
10
Beautiful stay after my transatlantic cruise
Pros:

Exceptional property and staff. 10 out of 10

Cons:

Perhaps a slight reduction in the frangrance oils in the lobby and hallway to the the room.

2026-09-02 • via Nuitee
R
Regine • couple • br
10
Acolhedor e perfeito
Pros:

Aconchegante , instalações novas tudo funcionando perfeitamente. Cafe da manha perfeito e delicioso. Funcionarias simpáticas e prestativas

2026-08-29 • via Nuitee
E
Edwin • couple • pr
10
2026-08-27 • via Nuitee
J
Jose • solo_traveller • pt
4
Pros:

Room was nice and comfortable, good location

Cons:

Service was awful, shower gel was empty on arrival, breakfast was very lacking and service was terrible. We had to wait 30mins for our previously selected breakfast and selection was very poor. Staff didn't seem to care. For a supposedly 5 star experience it's was very underwhelming.

2026-08-22 • via Nuitee
A
antonio • extended_group • it
7
2026-08-20 • via Nuitee
G
Gwendolyn • couple • ca
8
Pros:

Close to the village and
Bus terminal

2026-08-20 • via Nuitee
B
Berkowitz • extended_group • us
6
Nice place but because no elevator I would not stay there again
Pros:

It was nice. Room very comfortable. Staff great

Cons:

No elevator. Had to walk stairs with luggage

2026-08-19 • via Nuitee
N
Nicole • couple • gb
10
Excellent hotel with friendly and helpful staff
Pros:

Beautiful hotel with friendly and helpful staff in convenient location

Cons:

N/A

2026-08-17 • via Nuitee
M
marcella • solo_traveller • gb
10
Beautiful and peaceful and stunning and stayed here twice at no 4 Carlton.
Pros:

Beautiful decoration and design so well
Excellent bed and brilliant shower and lots of choice for breakfast

Cons:

No lift but stairs were ok if you have light luggage

2026-08-15 • via Nuitee
C
Christa • solo_traveller • de
8
Wenn man kein Spitzenfrühstück erwartet, ist es eine tolle Unterkunft.
Pros:

Die Unterkunft war sehr schön und geräumig und das Badezimmer war toll.

Cons:

Das Frühstück war leider nur mittelmäßig.

2026-08-13 • via Nuitee
L
Lynn • solo_traveller • ca
9
Pros:

Terrific breakfast, comfy bed, clean room.

Cons:

The rooms were quite small. A queen bedroom was presented as a long room. Many winding stairs to the upper rooms.

2026-08-12 • via Nuitee
L
Lewis • couple • za
10
Outstanding in every way
Pros:

outstanding in every way!

Cons:

There is nothing to dislike

2026-08-09 • via Nuitee
T
Teri • couple • us
10
2026-08-05 • via Nuitee