Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Luggage storage
Express check-in/check-out
Airport shuttle
See all facilities

Review Highlights

Pros:
High-quality service
Beautiful and clean rooms
Great location
Cons:
Breakfast quality could be improved
Room sizes could be larger
Price considered high by some guests

Categories

Cleanliness
9.46
Immaculately clean room as noted in positive reviews.
Service
9.43
Staff were described as friendly and helpful, contributing to a positive service experience.
Location
9.47
Convenient location noted repeatedly, especially for strolling to restaurants.
Room Quality
8.92
Room size mentioned as small in some reviews, reducing overall score.
Amenities
8.95
Some reviews highlight lacking breakfast quality and amenities.
Value for Money
8.41
Prices considered high for room size and facilities.
Food and Beverage
7.96
Breakfast quality was criticized, affecting the score.
Overall Experience
9.43
Guests had a very positive overall experience, with numerous praises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:09

Property Description

Luxurious Accommodation

Indulge in air-conditioned rooms with top-notch amenities including a coffee machine, minibar, and a flat-screen TV for the ultimate comfort during your stay at No.4 Carlton.

Prime Location

Explore the vibrant city of Southampton with popular attractions such as The Mayflower Theatre and Southampton Guildhall just a stone's throw away from this centrally located 5-star hotel.

Convenient Services

Enjoy hassle-free travel arrangements with a paid airport shuttle service and take advantage of room service and luggage storage facilities for a seamless stay at No.4 Carlton.

Book now for an unforgettable experience at No.4 Carlton in the heart of Southampton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 542 reviews
Cleanliness: 9.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
J
John • couple • gb
7
2026-07-04 • via Nuitee
J
Julia • solo_traveller • gb
8
2026-07-03 • via Nuitee
A
Archie • solo_traveller • gb
10
Excellent service, bed was incredibly comfortable. Very happy with everything that was provided.
Pros:

Amazing room, very friendly staff. Felt very comfortable checking in and out.

Cons:

Everything was perfect.

2026-06-30 • via Nuitee
T
tim • solo_traveller • gb
5
Poor customer service
Pros:

Very clean, good position.

Cons:

Was not what we paid for. We had a problem with air conditioning room was 28 degrees. We spoke to reception who said they would take a look. On our return nothing changed. Very hot and windows would not open more than a few inches. No one on reception. So did not sleep. No one on reception in morning either. When we wrote to hotel to complain and request a partial refund did not even get a reply. We phoned a week later and were informed our email was being reviewed by one of the Directors. Still no reply today 10 days later. Indicating poor customer focus.

2026-06-29 • via Nuitee
R
Rod • couple • gb
9
2026-06-27 • via Nuitee
J
Joanne • couple • gb
10
Fantastic stay, wouldn’t stay anywhere else in Southampton after visiting No4 Charlton
Pros:

Absolutely everything, the decor is outstanding, cleanliness second to none and the breakfast was delicious

Cons:

Nothing

2026-06-25 • via Nuitee
J
Julie-Anne • family_with_children • gb
10
Pros:

Exceptional in every way ! Amanda was superb , will stay there again .

Cons:

Nothing

2026-06-22 • via Nuitee
V
Victoria • couple • au
10
Thank you for a wonderful stay - beautiful property, great location, very welcoming and helpful staff, beautiful breakfa
Pros:

Newly renovated, airconditioned, very comfortable bed, lovely service and staff, delicious breakfast (hot meals cooked to order) and great location

Cons:

Nothing

2026-06-21 • via Nuitee
K
KLAUDIO • couple • hr
10
2026-06-21 • via Nuitee
I
iain • solo_traveller • gb
9
2026-06-19 • via Nuitee
R
Remco • couple • nl
10
Fantastisch
2026-06-17 • via Nuitee
A
Annmarie • couple • ie
5
Nice hotel hadn’t got much of an atmosphere in it.
Pros:

It was a really nice boutique hotel, the decor was beautiful. The bed and pillows were comfortable, it was a nice room.

Cons:

There wasn’t much atmosphere in the hotel, the breakfast was not great. Not good for a five star hotel. Especially for the money we paid.

2026-06-17 • via Nuitee
R
Rosa • couple • au
9
2026-06-14 • via Nuitee
R
Roel • solo_traveller • nl
8
2026-06-11 • via Nuitee
C
Charlene • couple • gb
10
Perfect little gem
Pros:

Everything catered for at such a luxury standard

Cons:

The noise from the upstairs room was very disruptive.

2026-06-11 • via Nuitee
H
HANTEFLOSHKE • couple • il
10
Pros:

מלון בוטיק מקסים, מעוצב בטוב טעם, מרווח, נקי, חדרים מאובזרים, הכל חדש, שרות מעולה, ארוחת בוקר ביתית, בהגשה אישית, נהדרת.

2026-06-10 • via Nuitee
A
Anne • solo_traveller • gb
9
Pros:

Luxury feel, amenities, comfortable bed, excellent breakfast.

Cons:

Nothing

2026-06-10 • via Nuitee
G
Guadalupe • couple • es
9
Hotel boutique con mucho encanto
Pros:

La decoración, la habitación el edificio todo con muy buen gusto

Cons:

No tienen ascensor

2026-06-10 • via Nuitee
D
David • couple • gb
10
A luxurious boutique hotel in the heart of Southampton.
Pros:

Central Location, Really fantastically appointed room with so much attention to detail and decor. Fantastic breakfast and super friendly and helpful staff.

2026-06-08 • via Nuitee
L
lawrence • extended_group • gb
9
Pros:

Staff very pleasant and polite, bed super comfortable and breakfast very good too.

Cons:

I had to clear the limescale from the shower head to make the water come out more powerful

2026-06-08 • via Nuitee