PLAZA Premium Wien

Hotels
8.5 (9962 reviews)
5 Hertha-Firnberg-Strasse , Vienna , at

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable room
Good breakfast quality
Cons:
Poor cleanliness in some areas
Service issues at the bar and reception

Categories

Cleanliness
8
Several negative comments regarding unclean rooms and shared facilities.
Service
9
Mixed sentiments, with some staff praised while others received criticism.
Location
8
Location noted not being the best, but generally accessible via public transport.
Room Quality
8.5
Overall good comments regarding room comfort and spaciousness.
Amenities
9
The sauna and breakfast were positively highlighted despite some shortcomings.
Value for Money
9
General good value perception for the quality of services and rooms.
Food and Beverage
7.5
Negative remarks about breakfast quality and service.
Overall Experience
9
Despite some issues, many guests were satisfied with their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:05

Property Description

Luxurious Accommodation in Vienna

Modern Amenities: Enjoy a fitness centre, sauna, and ATM at PLAZA Premium Wien. Stay connected with free WiFi and unwind at the terrace and bar.

Comfortable Rooms: Relax in air-conditioned rooms with flat-screen TVs, safety deposit boxes, and private bathrooms featuring free toiletries and hairdryers. Bed linen and towels are provided for your convenience.

Convenient Services: Start your day with a buffet breakfast and make use of the business centre. Multilingual staff, private parking, and vending machines for snacks and drinks add to the ease of your stay.

Experience the best of Vienna at PLAZA Premium Wien - Book your stay now!

Important information:

Guests are advised that pets are not allowed in the restaurant nor in the buffet area.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 9962 reviews
Cleanliness: 8
Service: 9
Location: 8
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 7.5
Overall Experience: 9
T
Tomasz solo_traveller pl
10
2026-08-08 via Nuitee
J
Jaroslaw couple de
5
2026-08-08 via Nuitee
A
Amjad couple pk
10
2026-08-08 via Nuitee
R
Ralf solo_traveller de
7
2026-08-08 via Nuitee
M
Mahdi couple ae
10
Pros:

الغرفه جميله واثاث عصري

Cons:

التكييف لم يكن جيد والفتره التي تواجدت فيها كان الجو حار جداً ولكن جيد نوعا ما

2026-08-08 via Nuitee
I
Ionut Daniel couple be
10
2026-08-08 via Nuitee
R
Ron solo_traveller al
10
2026-08-08 via Nuitee
R
Robert solo_traveller at
2
Pros:

Check-in

Cons:

Die klimaanlage war nicht in der Lage, das Zimmer zu kühlen.
Egal bei welcher Einstellung ein absolutes No-Go bei dieser Hitze.

2026-08-08 via Nuitee
A
Andrei solo_traveller ro
7
Pros:

Good hotel in a quiet area. The room was clean and comfortable, and overall the stay was pleasant. The location is decent - it took around 20 minutes by taxi to reach the Vienna State Opera.

2026-08-08 via Nuitee
S
Serbina family_with_children cz
1
Cons:

We are requesting a full refund for this stay because what we experienced bears no resemblance to the standards that a 4-star hotel is expected to provide.

We arrived at around 2:00 a.m. after a long journey, expecting to get a few hours of rest before continuing our trip. Instead, we experienced one of the worst hotel stays we have ever had.

We were unable to use the bathroom at all. There was a strong, foul odor coming from both the sink and the toilet. The bathroom was dirty, with visible mold and ants crawling on the floor. The broken door handle frightened our child so much that she refused to enter the bathroom because she was afraid the door would jam and she would be trapped inside.

The air conditioning did not cool the room and functioned like nothing more than a fan. The room remained extremely hot and stuffy, making it impossible to sleep. After using the air conditioner, we even developed a cough, raising serious concerns about the cleanliness and maintenance of the system.

The entire hotel was unbearably hot and had an unpleasant smell. The restaurant was no different. It was extremely hot, and wasps were flying around the dining area, making it impossible to enjoy a meal.

We genuinely cannot understand how this property has been awarded a 4-star rating. In our opinion, its actual condition does not meet even the basic standards of cleanliness, hygiene, maintenance, and guest comfort, let alone the standards expected of a four-star hotel.

The hotel’s offer of a late check-out until 3:00 p.m. was not a solution to any of these issues. It did not change the dirt, the smell, the unbearable heat, the ineffective air conditioning, the mold, the ants, or the fact that we could not sleep. For that reason, we declined the offer and checked out even earlier than planned because remaining at the hotel for another minute was simply unbearable.

We actually felt more comfortable sitting in our car than staying in the room we had paid for.

2026-08-07 via Nuitee
S
somebody102 solo_traveller de
9
2026-08-07 via Nuitee
M
Mahmood solo_traveller om
1
Pros:

he hotel is beautiful, clean, and spacious compared to many hotels in Austria. However, there are two important issues to consider.

Cons:

The hotel is beautiful, clean, and spacious compared to many hotels in Austria. However, there are two important issues to consider.

The biggest problem is the air conditioning. There is actually no cooling system working at all—only fans. The compressor did not operate, so there was no cold air, and the room remained very warm even at night. We stayed during summer, and the temperature never reached even 23°C. I especially would not recommend it for Arab/Gulf travelers who are used to proper air conditioning. The refrigerator also did not cool properly.

We contacted the hotel and requested a refund for the remaining nights, but they declined and kindly offered us one complimentary breakfast instead.

Also, parking is not free and costs €20 per day.

Overall, a nice hotel, but the lack of proper cooling was a major problem for us.

2026-08-06 via Nuitee
A
Ahmad Ismail solo_traveller at
9
2026-08-06 via Nuitee
G
Grzegorz solo_traveller pl
10
Pros:

Wszystko w nalezytym porzadku.

2026-08-06 via Nuitee
K
Kumrisha solo_traveller no
10
2026-08-05 via Nuitee
H
Hacı family_with_children nl
9
2026-08-05 via Nuitee
D
Debucquoy couple be
8
2026-08-05 via Nuitee
W
Wolfgang solo_traveller de
9
Attraktives Hotel in sehr guter Lage
Pros:

Das Hotel ist gut ausgestattet und bietet alles für einen angenehmen Aufenthalt. Gerade als Geschäftsreisender ist ein Tisch und eine vernünftige Sitzgelegenheit im Zimmer wichtig. Beides ist hier gegeben, damit man nach dem Außendiensttag noch seine Arbeiten erledigen kann.

Cons:

Der Komfort war etwas eingeschränkt, da seit Monaten der zweite Fahrstuhl ausgefallen war. Es gibt keine Treppe in unmittelbarer Nähe, sodass man längere Wartezeiten akzeptieren musste. Das hat den durchweg tollen Eindruck etwas getrübt.

2026-08-05 via Nuitee
A
Anas solo_traveller sa
8
2026-08-05 via Nuitee
Алиев solo_traveller at
10
2026-08-05 via Nuitee